APPENDIX D: QUESTIONNAIRE
Questionnaire to respondents
1. Please tick one of the correct answers with an (X).
2. Answer all questions.
Section A: Demographic factors
1. Age
18-25 Years 26-35 years 36-45 years 46-55 years 56 and 65 years
2. Gender
Male
Female
3. Highest Educational Qualification
Matric Certificate (Grade 12)
Certificate
Diploma/Degree
Honours Degree
Master’s Degree
PhD degree
4. Length of public service
1-3 years 4-6 years 7- 10 years 11-13 years
5. Length of service at the Department
1-3 years 4-6 years 7- 10 years 11-13 years
6. Directorate
Cultural affairs Libraries, information and services Financial management
services Administration services Infrastructure management Regional office
management
7. Occupational level
Level 1-5 Level 6-8 Level 9-12
8. Rank ……………………………….
Section B: General questions
For each of the following questions, Please encircle the letter of your choice.
1.1 Do you feel that there is employee turnover in your organisation?
A. Yes
B. No
1.2 Does employee turnover in your organisation affect performance
A. Yes
B. No
1.3 Are you satisfied with the amount of your involvement in the organisational decision
making?
A. Yes
B. No
1.4 If you have a better job opportunity with other organisations, will you want to stay
in this organisation?
A. Yes
B. No
Section C: Questions Linked to Causes of Employee Turnover and performance
With respect to your feelings and level of motivation about your job, please indicate the
extent to which you agree or disagree with each statement by marking with an X on one of the
five alternatives below each statement.
(1) STRONGLY AGREE, (2) AGREE (3) NEUTRAL (4) DISAGREE, (5) STRONGLY
DISAGREE
1. Please indicate your response regarding causes of employee turnover.
Item Strongly
agree
Agree Neutral Disagree Strongly
disagree
1.1 I’m satisfied with the
salary I’ m getting in my
organisation
1.2 In my organisation, there
is no opportunity for
career
advancement
1.3 I’m not satisfied with
working Conditions.
1.4 Work boredom is the
causes of employee
turnover.
1.5 My input is not appreciated
1.6 My efforts to do a good
job are seldom
blocked by
rules and procedures
1.7 The goals of this
organisation are not clear
to
me
1.8 Lack of flexible work
arrangement
1.9 Lack of up-to-date
technology to perform my
job
1.10 Lack of promotion
2. Please indicate your response regarding the effect of employee turnover on
organisational performance.
2.1 Low or High employee
performance in the
workplace
2.2 High staff turnover causes
too much wastage of
resources when new
employee settles in
2.3 High staff turnover causes
reduction in work
productivity
2.4 High staff turnover cause
employee not to meet their
deadlines
2.5 Employee turnover
disrupts service delivery
2.6 Employee turnover causes
a decline in services
provision
2.7 High employee turnover
increases work load for
each employee
2.8 Work stress causes
turnover
2.9 Employees are asked to
work overtime
because of high turnover
rate
2.10 Employees spend too
much time in training
new staff
member
3. Employee Turnover Intention
3.1 I always imagine working at
a different workplace
3.2 I will probably be looking
for another job soon
3.3 I often think of giving up the
present job
3.4 I will quit this job sometime
in the near future
4. Please indicate your response regarding ways that can be used to reduce
employee turnover.
4.1 Work relationship between
employees must be
improved.
4.2 Employees must be
recognized when they
achieve goals.
4.3 Employee must be paid well
(reasonable salary).
5. Additional comments
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