APPENDIX I: INTERVIEW GUIDE
PART A: For General Manager, Human Resource and Administration
1. Does KPLC value retention of employees? Please explain.
2. What efforts has KPLC put in place to ensure that they retain their employees?
3. How do the retention strategies affect the profitability of KPLC?
4. How does the organization get affected when employees leave in terms of costs
and profitability?
5. How does employee retention strategies at KPLC influence the quality of service
delivery?
6. How does employee retention strategies at KPLC affect the efficiency of service
delivery?
7. Do retention strategies contribute towards achievement of the Organization’s
strategic objectives?
8. Do you agree that the employee retention strategies will benefit KPLC in the
reducing the Cost of Turnover? Please explain how.
9. What is the effect of employee retention strategies on acquisition of new clients
and maintenance of old clients?
10. What effect does employee turnover have on the productivity of KPLC?
11. How has employee retention strategies contributed to revenue margin of KPLC in
the last three years?
12. What measures have been taken by KPLC to enhance its performance?
13. How has employee retention strategies affected the customer base of KPLC?
14. Explain the effect of high turnover among employees on the firm’s performance.
15. How has the employee retention strategies impacted on individual employee
performance?
Have employee retention strategies increased
