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communication
the process by which information is transmitted and understood between two or more
people
nonverbal communication
communication that involves facial gestures, voice intonation, physical distance, and
silence
emotional contagion
the automatic process of "catching" or sharing another person's emotions by mimicking
that person's facial expressions and other non-verbal behavior
synchronicity
the extent to which communication channels require or allow both sender and receiver
to be actively involved in the conversation
social presence
refers to how much the communication channel creates psychological closeness to
others, awareness of their humanness, and appreciation of the interpersonal
relationship
social acceptance
refers to how well communication is approved and supported by the organization, team,
and individuals involved in the exchange
media richness
refers to the medium's data-carrying capacity - the volume and variety of information
that can be transmitted during a specific time
Exceptions to the Media Richness Theory
1. ability to multi-communicated
2. communication proficiency
3. social presence effects
persuasion
changing another person's beliefs and attitudes
jargon
specialized words and phrases for specific occupations or groups
information overload
a condition in which the volume of information received exceeds the person's capacity
to process it
information processing capacity
the amount of information that someone is able to process in a fixed unit of time
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information load
the amount of information to be processed per unit of time
Active Listening Process
1. Sensing
8/29/23, 4:26 PM
Busi 240 notes professor knowles
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2. Evaluating
3. Responding
MBWA
management by walking around
Grapewine
an unstructured and informal network founded on social relationships rather than
organizational charts or job descriptions
