CONSUMER RIGHTS AND BUSINESS
RESPONSIBILITIES
The Right to Safe Products
Businesses must comply with safety standards enforced by
government agencies
Noncompliance forces corrective action and risks lawsuits and loss
of sales
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
The Right to Be Informed
Consumers have a right to know details about products to make
informed choices
Government regulations require companies to provide necessary
information
Social media shifts power to buyers by enabling them to educate
each other
The Right to Choose Products
U.S. consumers have access to a staggering number and variety of
products
But how far should the right to choose extend? Should government
restrict access to or raise prices on potentially harmful products like
cigarettes, or should consumers have complete freedom to choose?
The Right to Be Heard
Social media revolutionized consumers' ability to voice concerns and
demand attention
Companies must monitor and respond to dissatisfied customers on
social platforms
The Right to Digital Security
Companies collecting consumer data have an obligation to secure it
Breaches raise risk of identity theft with severe financial
consequences
U.S. lacks comprehensive data privacy laws; EU's GDPR provides
greater protections
Managing privacy will be an increasing challenge and priority
The Right to Equitable Service
Consumers have a right to fair treatment regardless of demographic
characteristics
Research shows discrimination persists in areas like financial
services and home appraisals
Fintech innovations may help level the playing field
CSR: Employees
Equality in Employment
Employees deserve fair opportunities for hiring, promotion, and
career growth
Laws ban discrimination, but biases still limit opportunities
Proactive companies are reevaluating hiring and promotion
processes to remove barriers
Fair Compensation
Ongoing conflicts over what constitutes "fair" compensation,
especially minimum wage
Arguments against raising it, but many employers voluntarily
increasing wages
Safe Working Conditions
Employers must protect employee safety and health, per OSHA
regulations
Must also ensure good conditions at overseas suppliers and
contractors
Pandemic raised issues of risk tolerance and work-from-home
flexibility
Key Points
Businesses must respect consumer rights and safety
Employees deserve equitable opportunities, fair compensation, and
safe conditions
Managing privacy and security will grow as a challenge
CSR initiatives should strategically align business and social goals
