Stakeholders are
You chose:
accurately described by all of the above
stakeholders are those whose concerns the organization must address in order to ensure
its own survival. PRIMARY
The stakeholders of the organization include all but LOCAL GOVT
What are the primary concerns of customers in their roles as stakeholders?
You chose:
Quality service and products, innovation, and low cost.
How does an organization interact with its society stakeholders? ALL
Which of the following statements describing the stakeholder relationship between employees
and their employers is true?
You chose:
Many employers value a good quality of work life while on the job.
Organizations offer their employees training and development programs to improve their skills,
safe and healthy work environments, fair and equitable selection and promotion systems, and
jobs designed to increase employee self-esteem in order to ALL
A competitive advantage derived from human resources is sustainable for a company when
You chose:
its employees have some rare and specialized skill not easily copied
All of the people who currently contribute to doing the work of the organization, those who
could potentially contribute in the future, and those who have contributed in the recent past are
referred to as HR
Improving on-time delivery of results to satisfy customers and reinforce or expand informal
networks to satisfy employees are common reasons for the expanding use of TEAMS
Complexity is created by ALL
Which of the following statements describing how owners and shareholders relate to the
organization is true?
You chose:
All of the statements about how owners and shareholders
relate to organization are true.
In the eyes of average Americans, the best employers
You chose: seek to have a positive
impact on society
The most difficult company culture to copy would be one that
You chose: has evolved over
time and actually suits the needs of the company
The Human Resources Triad contains
You chose:
line managers, human resource
professionals, and employees
Questions to be addressed during strategic HR recruitment planning might include all of the
following EXCEPT,
?
You chose: What is our plan for downsizing employees?
Which of the following is not a cost of high turnover? INCREASED LITIGATION
Which of the following statements about recruitment activities is true? You chose: Effective
recruitment attracts individuals to the organization.
In designing recruitment activities, the two central issues addressed are
You chose: methods
used to find applicants and sources to target
Job postings
You chose:
are accurately described by all of the above
A(n) is a database that contains information about the pool of current employees. You
chose:
talent inventory
Compared to external recruitment, internal recruiting IS LESS COST
Which of the following statements about employee referrals as a job recruitment method is true?
You chose:
The informal employee referral approach is a very low-cost recruitment
method.
Which of the following statements about employment agencies is true?
You chose: The Social
Security Act provides that most workers who have been laid of f must register with the
state employment agency in order to be eligible for unemployment benefits.
Which of the following organizations would be most likely to use contingent workers? XMAS
TREE FARM
Which of the following statements about how job applicants view recruiting practices is true?
You chose:
Effective recruiters show interest in job applicants, and in return, applicants
show more interest in the job.
Jessica had applied for a job and now you have to tell her that she will not be hired. As a
competent HR professional, you are sending her a letter. In the letter, you have You
chose:
included a statement about the size and quality of the applicant pool
AAPS
You chose:
correct underutilization of qualified members of protected groups in
an organization's relevant labor market
Federal contractors are required to file affirmative action plans with the Office of Federal
Compliance Program (OFCCP). These written plans must contain UTILIZ ANALYS
Causes of voluntary employee turnover include LOW PAY
Which of the following is not among the current recruitment and retention challenges the U.S.
firms must address today and in the future?
You chose: an oversupply of high-skilled labor
Which of the following statements about fairness is true?
You chose: Members of the labor
force initiate and ultimately create federal and state laws.
Line managers, HR professionals, and employees all have roles and responsibilities for ensuring
fair treatment in the workplace. Which of the following do all three groups have in common?
You chose:
Be informed about laws and regulations protecting employees' rights
In a recent downsizing, Maureen, an average performer, was informed via email not to report to
work the following Monday as her job had been terminated. Maureen was aware that the
downsizing was to occur and was informed of the process by which layoffs would occur, which
she thought was fair. All other performers in her work group who were let go had also been rated
"average." Maureen
You chose:
probably believes she has been denied interactional justice.
You perceive that you are being treated unfairly in the workplace. Which of the following actions
will help you to resolve the issue in a manner best for you and your organization?
You chose:
Talk to your supervisor or other appropriate person in the organization
about the issue first.
Which of the following statements about the relationship between federal and state laws is true?
You chose:
State laws often anticipate (precede) federal laws.
Executive orders are
You chose:
issued by the president of the U.S..
The rule states that because employers are the managers, they have the right to terminate
their employees whenever they choose. You chose: employment-at-will
Which of the following is NOT an acceptable reason to terminate an employee? You
chose:
Complaining or testifying about violations of equal pay or wage and hour laws
Grievance procedures
You chose:
are accurately described by all of the above.
is the most popular form of alternative dispute resolution (ADR).
You chose: Mediation
If a legal right has been violated and has resulted in injury, the defendant may be required to pay
monetary damages to the plaintiff.
Respect for all employees is when employment decisions are made on the basis of
rather than
.
You chose:
merit, demographic attributes
Which of the following statements about the prevention of harassment is true? You
chose:
Businesses should enforce a zero tolerance for harassment.
In order to make sure its sexual harassment policy provides effective guidelines for its managers,
the company should write a policy that includes
You chose:
a requirement that those who
have been harassed must report it to management.
The Privacy Act of 1974WAS 1
ST
Many organizations help their customers train their workforces because ALL
has the major objective of teaching employees about the organization’s history, culture,
and management practices. SOCIALIZATION
What is the difference between training and development?
You chose: Training usually
addresses current needs while development addresses future needs
Employment commitment
You chose:
can be created by intensive socialization and
training
What role do an organization's employees play in training and development? You chose: The
effectiveness of training and development requires the support and cooperation of all
employees in the system.
Research shows that a supportive training climate at an organization enhances transfer of
training. Which of the following is an indicator of a supportive climate?
You chose: Employees
encourage each other to practice newly learned skills
A properly executed organizational needs analysis
You chose: is accurately described by all of
the above.
A person needs analysis
You chose:
identifies gaps between a person's current capabilities
and those identified as necessary for a particular job.
Five components are necessary to ensure that you are setting up the proper conditions for
effective training. Which of the following is NOT one of the five?
You chose: People need to
become engaged in learning for learning's own sake
During the recent workshop Martin attended, he practiced learning how to talk to his co-workers,
how to listen to what they are saying, and how to read their nonverbal communication. This
workshop was designed to produce You chose: improved skills
During a recent day-long training session, Ashley and a group of co-workers were asked to solve
several puzzles that required the group to work closely together. As they finished each puzzle,
the group's sense of camaraderie increased. The members started the session as acquaintances
and ended as friends. From this information, you would know this training session was designed
to produce You chose: an affective outcome
Which of the following is a type of on-the-job training? INTERNS
Even though the instructions for mixing paint colors were quite clear, the supervisor who was
training the new hardware store clerk had her watch an actual demonstration of the mixing of a
can of Desert Rose and a can of Newport Blue paint. The trainer used to set the stage for
learning. You chose: behavior modeling
Possible recipients of global leadership training and development include ALL
Which of the following statements about why unionization and collective bargaining are
important is true?
You chose:
Unions obtain rights for their members that employees
without unions do not legally have.
What are the responsibilities of line managers in unionization and collective bargaining? ALL
National unions
You chose:
develop the general policies and procedures by which local
unions operate
Local unions elect a(n) , an employee elected by his or her work unit to act as the union
representative at the workplace and to respond to company actions against employees that may
violate the labor agreement.UNION STEW
One major function of the National Labor Relations Board is to
You chose: conduct the
process in which a union is chosen to represent employees
What is the first step in the union certification process?
You chose: union-employee contact
Which of the following statements during the election campaign would probably be viewed
negatively by the NLRB?
You chose:
Management says that layoffs will occur if a union is
elected.
Decertification elections
You chose:
can remove a union from representation.
Which of the following is an example of a condition that strongly influences an employee's
decision to join a union?
You chose:
union instrumentality
Collective bargaining is a complex process in which union members and management
negotiators maneuver to win the most advantageous contract. How the issues are settled depends
on
You chose:
the quality of the union-management relationship
Which of the following types of bargaining used in contract negotiation results in a win-lose
situation? DISTRUBUTIVE
Which of the following statements about the composition of negotiating committees is true? You
chose:
The union does not have to have management approval of its representative on
the negotiating committee.
Before negotiations with the union, management needs to
You chose: prepare statistical
displays and supportive data that the company will need during negotiations
Which of the following is an example of a mandatory issue to be discussed during a collective
bargaining session? Which of the following is an example of a mandatory issue to be discussed
during a collective bargaining session?
The most direct and dramatic response to a union-management negotiation deadlock that the
union can make is a STRIKE
A mediator ALL
The most common type of grievance filed by unions is . DISC AND DISCH
Which of the following is a good measure of how well the union-management negotiation
process works? ALL
