Stakeholders are accurately describes by all of the above.
stakeholders are those whose concerns the organizations must address in order to ensure its own
survival. Primary
The stakeholders of the organization include all but local government
Which fo the following statements describing how owners and shareholdres relate to the organization is
true? All statements true
What is the primary concern of customers in their roles as stakeholders?Quality service and products,
innovation and low cost
In the eyes of the average Americans the best employers? Seek to have a positive impact on society
How does an organization interact with its society stakeholders?All of the above
Which of the following statements describing the stakeholder relationship between employees and their
employers is true? Many employers value a good quality of work life while on the job
Organizations offer their employees training and development programs to improve their skilld safe and
healthy work environments fair and equitable selection and promotion systems and jobs designed to
increase employee self esteem in order to. All of the a bove
A competitive advantage derived from human resource is sustainable for a company when its employees
have some rare and specialized skill not easily copied
The most difficult company culture to copy would be one that has evolved over time and actually suits
the needs of the company
All of the people who currently contribute to doing the work of the organization those who could
potentially contribute in the future and those who have contributed in the recent past are referred to as
human resources
The human resources traid contains line managers human resources professionals and employees
Improving on time delivery of results to satisfy customers and reinforce or expand informal netword to
satisfy emplyees are common reasons for the expanding use of teams
Complexity is created by all of the above
Questions to be addressed during strategic HR recruitment planning might include all of the following
except what is our plan for downsizing employees
Which of the following is not a cost of highv turnover? increased litigation
Which of the following statements about recruitment activities is true?effective recruitment attracts
individuals to the organization
In designing recruitment activities the two central issues addressed are? Methods used to find applicants
and sources to target
Job postings are accurately described by all of the above
A(n) is a database that contains information about the pool of current employees. Talent inventory
Compared to external recruitment internal recruiting is less costly
Which of the following statements about employee referrals as a job recruitment method is true? The
informal employee referral approach is a very low cost recruitment method
Whoch of the following statements about employment agencies is true?The SS act provides that most
workers who have been laid off must register with the state employment agency in order to be eligible
for unemployment benefits
Which of the following organizations would be most likely to use contingent workers? A Christmas tree
farm
Which of the following statements about how job applications view recruiting practices is true? Effective
recruiters show interest in job application and in return applicants show more interest in the job
Jessica had applied for a job and now you have to tell her that she will not be hired. As a competent HR
professional, you are sending fer a letter. In the letter you have included a statement about the size and
quality of the applicant pool
Affirmative Action programs (AAPs) correct underutilization of qualified members of protected groups in
an organizations relevant labor market
Federal contractors are required to file affirmative action plans with the Office of Federal Compliance
program (OFCCP) these written plans must contain a utilization analysis
Causes of voluntary employee turnover include low pay
Which of the following is not among the current recruitment and retention challenges the US firms must
address and in the future? An oversupply of highly skilled workers.
Which of the following statements about fairness is true?members of the labor force initiate and
ultimately create federal and state laws.
Line managers, hr professionals and employees all have roles and responsibilities for ensuring fair
treatment in the workplace. Which of the following do all three ground have in common? Be informed
about laws and regulations protecting employees rights
Inn recent downsizing, Maureen an average performer was informed via email not to report to work the
following Monday as her job had been terminated. Maureen was aware that the downsizing was to
occur and was informed of the process by which layoffs would occur which she thought was fair. All
other performers in her work group who were let go had also been rated “average” Mauren. Probably
believes she has been denied interactional justice
You perceive that you are being treated unfairly in the workplace. Which of the following actions will
help you to resolve the issue in the manner best for you and your organization? Talk to you supervisor or
other appropriate person in the organization about the issue first.
Which of the following statements about the relationship between federal and state laws is true? State
laws often anticipate (precede) federal laws.
Executive orders are issued by the president of the US
The rule states that because employers are the managers, they have the right to terminate their
employees whenever they choose. Employment at will.
Which of the following is not an acceptable reason to terminate an employee? Complaining or testifying
about violations of equal pay or wage and hour laws.
Grievance procedures are accurately described by all of the above.
is the most popular form of alternative dispute resolution (ADR) mediation
If a legal right has been violated and as resulted in injury the defendant may be required to pay
monetary damages to the plaintiff. Compensatory and punitive
Respect for all employees is when employment decisions are made on the basis of rather than .
Merit, demographic attributes.
Which of the following statements about the prevention of harassment is true? Business should enforce
a zero tolerance for harassment
In order to make sure its sexual harassment policy provides effective guidelines for its manaers the
company should write a policy that includes a requirement that those who have been harassed must
report it to management.
The Privacy act of 1974 was the first major statute
Many organizations help their customers train their workforces because all of the above are reasons
has the major objective of teaching employees about the organizations history culture and
management practices. Socialization
What is the difference between training and development? Training usually addresses current needs
while development addresses future needs.
Employment commitment can be created by intensive socialization and training
What role do an organizations employees play in training and development the effectiveness of training
and development required the support and cooperation of all employees in the system.
Research shows that a supportive training climate at an organization enhances transfer f training. Which
of the following is an indicator of a supportive climate?employees encourage each other to practice
newly learned skills
A properly executed organizational needs analysis is accurately described by all of the above
A person needs analysis identifies gaps between a persons current capabilities and those identified as
necessary for a particular job.
Five components are necessary to ensure that you are setting up the proper conditions for effective
training. Which of the following is not one of the five? People need to become engaged in learning for
learnings own sake
During the recent workshop Martin attended he practiced learning how to talk to his co workers how to
listen to what they are saying and how to read their nonverbal communication. This workshop was
desgined to produce improved skills
During the recent day long training session Ashley and a group of co workers were asked to solve several
puzzles that required the group to work closely together as they finished each puzzle the groups sense of
camaraderie increased The members started the session as aquaintances and ended as friends an
affective outcome
Which of the following is a type of on the job training internships
Even though the instructions for mixing paint colors were quite clear the supervisor who was training the
enw hardware store clerk had her watch an actual demonstration of the mixing of a can of Desert Rose
and can of Newport blue pain the trainer used to set the stage for learning behavior modeling
Possible recipients of global leadership training and development include all of the above
Which of the following statements about why unionization and collective bargaining are important is
true? Unions obtain rights for their members that employees without union do not legally have.
What are responsibilities of line mangers in unionization and collective bargaining? To do all of the above
National Unions develop the general policies and procedures by which local unions operate
Local unions elect a(n) an employee elected by his or her work unit to act as the union representative at
the workplace and to respond to company actions against employees that may violate the labor
agreement union steward
One major function of the National Labor Relations Board is to conduct the process in which a union is
chosento represent employees
What is the first step in union certification process? Union employee contact
Which of the following statements during the election campaign wold probably be viewed negatively by
the NLRB management says that layoffs will occur if a union is elected
Decertification elections can remove a union from representation
Which of the following is an example of a condition that strongly influences and employees decision to
join a union ? union instrumality
Collective bargaining is a complex process in which union members and management negotiators
maneauver to win the most advantageous contract How the issues are settled depends on the quality of
the union management relationship
Which of the following types of bargaining used in contract negotiation results in a win lose situation?
distributive
Which of the following statements about the composition of negotiating committees is true? The union
does not have to have management approval of its representative on the negotiation committee.
Before negotiations with the union, management needs to prepare statistical desplays and supportive
data that the company will need during negotiations
Which of the following is an example of a mandatory issue to be discussed during a collective bargaining
session? Wage rates
The most direct and dramatic response to a union management negotiation deadlock that the union can
make is a strike
A mediator is accurately described by all of the above
The most common type of grievance filed by unions is
Which of the following is a good measure of how well the union management negotiation process
works? All of the above
