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BMAL 590 Managing Human Resources
Terms in this set (78)
Stakeholders are
Accurately described by all of the above
________ stakeholders are those whose
concerns the organization must address
in order to ensure its own survival
Primary
The stakeholders of the organization
include all but
Local government
Which of the following statements
describing how owners and
shareholders relate to the organization is
true?
All of the statements about how owners and shareholders relate
to organization are true
What are the primary concerns of
customers in their roles as stakeholders?
Quality service and products, innovation, and low cost
In the eyes of average Americans, the
best employers
Seek to have a positive impact on society
How does an organization interact with
its society stakeholders?
By doing the all of the above
Which of the following statements
describing the stakeholder relationship
between employees and their employers
is true?
Many employers value a good quality of work life while on the job
BMAL 590 Managing Human Resources
Study sets, textbooks, questions
Organizations offer their employees
training and development programs to
improve their skills, safe and healthy
work environments, fair and equitable
selection and promotion systems, and
jobs designed to increase employee
self-esteem in order to
Do all of the above
A competitive advantage derived from
human resources is sustainable for a
company when
Its employees have some rare and specialized skill not easily
copied
The most difficult company culture to
copy would be one that
Has evolved over time and actually suits the needs of the
company
All of the people who currently
contribute to doing the work of the
organization, those who could
potentially contribute in the future, and
those who have contributed in the
recent past are referred to as
Human resources
The Human Resources Triad contains Line managers, human resources professionals, and employees
Improving on-time delivery of results to
satisfy customers and reinforce or
expand informal networks to satisfy
employees are common reasons for the
expanding use of
Teams
Complexity is created by
All of the above statements
Questions to be addressed during
strategic HR recruitment planning might
include all of the following EXCEPT,
blank ___ ?
What is our plan for downsizing employees?
Which of the following is not a cost of
high turnover?
Increased litigation
BMAL 590 Managing Human Resources
Which of the following statements about
recruitment activities is true?
Effective recruitment attracts individuals to the organization
In designing recruitment activities, the
two central issues addressed are
Methods used to find applicants and sources to target
Job postings Are accurately described by all of the above
A(n) blank
______
is a database that
contains information about the pool of
current employees
Talent inventory
Compared to external recruitment,
internal recruiting
Is less costly
Which of the following statements about
employee referrals as a job recruitment
method is true?
The informal employee referral approach is a very low-cost
recruitment method
Which of the following statements about
employment agencies is true?
The Social Security Act provides that most workers who have been
laid off must register with the state employment agency in order
to be eligible for unemployment benefits
Which of the following organizations
would be most likely to use contingent
workers?
A Christmas tree farm
Which of the following statements about
how job applicants view recruiting
practices is true?
Effective recruiters show interest in job applicants, and in return,
applicants show more interest in the job
Jessica had applied for a job and now
you have to tell her that she will not be
hired. As a competent HR professional,
you are sending her a letter. In the letter,
you have
Included a statement about the size and quality of the applicant
pool
Affirmative action programs (AAPs)
Correct underutilization of qualified members of protected
groups in an organization's relevant labor market
BMAL 590 Managing Human Resources
the issue in a manner best for you and
your organization?
Federal contractors are required to file
affirmative action plans with the Office
of Federal Compliance Program
(OFCCP). These written plans must
contain
A utilization analysis
Causes of voluntary employee turnover
include
Low pay
Which of the following is not among the
current recruitment and retention
challenges the U.S. firms must address
today and in the future?
An oversupply of high-skilled labor
Which of the following statements about
fairness is true?
Members of the labor force initiate and ultimately create federal
and state laws
Line managers, HR professionals, and
employees all have roles and
responsibilities for ensuring fair
treatment in the workplace. Which of the
following do all three groups have in
common?
Be informed about laws and regulations protecting employees'
rights
In a recent downsizing, Maureen, an
average performer, was informed via
email not to report to work the following
Monday as her job had been terminated.
Maureen was aware that the downsizing
was to occur and was informed of the
process by which layoffs would occur,
which she thought was fair. All other
performers in her work group who were
let go had also been rated "average."
Maureen
Probably believes she has been denied interactional justice
You perceive that you are being treated
unfairly in the workplace. Which of the
following actions will help you to resolve
Talk to your supervisor or other appropriate person in the
organization about the issue first
BMAL 590 Managing Human Resources
Which of the following statements about
the relationship between federal and
state laws is true?
State laws often anticipate (precede) federal laws
Executive orders are
Issued by the president of the U.S.
The blank
____
rule states that because
employers are the managers, they have
the right to terminate their employees
whenever they choose
Employment-at-will
Which of the following is NOT an
acceptable reason to terminate an
employee?
Complaining or testifying about violations of equal pay or wage
and hour laws
Grievance procedures Are accurately described by all of the above
_____ is the most popular form of
alternative dispute resolution (ADR)
Mediation
If a legal right has been violated and has
resulted in injury, the defendant may be
required to pay blank
___
monetary
damages to the plaintiff
Compensatory and punitive
Respect for all employees is when
employment decisions are made on the
basis of blank________ rather than _________
Merit, demographic attributes
Which of the following statements about
the prevention of harassment is true?
Businesses should enforce a zero tolerance for harassment
In order to make sure its sexual
harassment policy provides effective
guidelines for its managers, the company
should write a policy that includes
A requirement that those who have been harassed must report it
to management
The Privacy Act of 1974 Was the first major statute to address the issue of privacy directly
BMAL 590 Managing Human Resources
Many organizations help their customers
train their workforces because
All of the above are reasons
_____ has the major objective of teaching
employees about the organization's
history, culture, and management
practices
Socialization
What is the difference between training
and development?
Training usually addresses current needs while development
addresses future needs
Employment commitment Can be created by intensive socialization and training
What role do an organization's
employees play in training and
development?
The effectiveness of training and development requires the
support and cooperation of all employees in the system
Research shows that a supportive
training climate at an organization
enhances transfer of training. Which of
the following is an indicator of a
supportive climate?
Employees encourage each other to practice newly learned skills
A properly executed organizational
needs analysis
Is accurately described by all of the above
A person needs analysis
Identifies gaps between a person's current capabilities and those
identified as necessary for a particular job
Five components are necessary to
ensure that you are setting up the
proper conditions for effective training.
Which of the following is NOT one of the
five?
People need to become engaged in learning for learning's own
sake
During the recent workshop Martin
attended, he practiced learning how to
talk to his co-workers, how to listen to
what they are saying, and how to read
their nonverbal communication. This
Improved skills
BMAL 590 Managing Human Resources
During a recent day-long training
session, Ashley and a group of co-
workers were asked to solve several
puzzles that required the group to work
closely together. As they finished each
puzzle, the group's sense of camaraderie
increased. The members started the
session as acquaintances and ended as
friends. From this information, you would
know this training session was designed
to produce
An affective outcome
Which of the following is a type of on-
the-job training?
Internships
Even though the instructions for mixing
paint colors were quite clear, the
supervisor who was training the new
hardware store clerk had her watch an
actual demonstration of the mixing of a
can of Desert Rose and a can of
Newport Blue paint. The trainer used
blank __
to set the stage for learning
Behavior modeling
Possible recipients of global leadership
training and development include
All of the above
Which of the following statements about
why unionization and collective
bargaining are important is true?
Unions obtain rights for their members that employees without
unions do not legally have
What are the responsibilities of line
managers in unionization and collective
bargaining?
To do all of the above
National unions
Develop the general policies and procedures by which local
unions operate
BMAL 590 Managing Human Resources
Local unions elect a(n) blank
___
, an
employee elected by his or her work unit
to act as the union representative at the
workplace and to respond to company
actions against employees that may
violate the labor agreement
Union steward
One major function of the National
Labor Relations Board is to
Conduct the process in which a union is chosen to represent
employees
What is the first step in the union
certification process?
Union-employee contact
Which of the following statements
during the election campaign would
probably be viewed negatively by the
NLRB?
Management says that layoffs will occur if a union is elected
Decertification elections
Can remove a union from representation
Which of the following is an example of
a condition that strongly influences an
employee's decision to join a union?
Union instrumentality
Collective bargaining is a complex
process in which union members and
management negotiators maneuver to
win the most advantageous contract.
How the issues are settled depends on
The quality of the union-management relationship
Which of the following types of
bargaining used in contract negotiation
results in a win-lose situation?
Distributive
Which of the following statements about
the composition of negotiating
committees is true?
The union does not have to have management approval of its
representative on the negotiating committee
Before negotiations with the union, Prepare statistical displays and supportive data that the company
BMAL 590 Managing Human Resources
Discipline and discharge
The most common type of grievance
filed by unions is blank____________
Is accurately described by all of the above
A mediator
Strike
The most direct and dramatic response
to a union-management negotiation
deadlock that the union can make is a
Wage rates
Which of the following is an example of
a mandatory issue to be discussed
during a collective bargaining session?
Which of the following is a good
measure of how well the union-
management negotiation process
works?
All of the above
