COMMUNICATION … – ANNOTATED BIBLIOGRAPHY 2
Annotated Bibliography
Gaglio, C., Kraemer-Mbula, E., & Lorenz, E. (2022). The effects of digital transformation on
innovation and productivity: Firm-Level evidence of South African manufacturing micro
and small enterprises. ScienceDirect – Technological Forecasting and Social Change.
182 (121785). https://doi.org/10.1016/j.techfore.2022.121785
This article focuses on the use of digital communication technologies, innovative
performance, and productivity for micro and small enterprises. It examines the
relationship between digitalization and innovation and the relationship between
innovation and productivity.
The author Cyrielle Gaglio is from the University of Helsinki, Department of Economics
and Management, Finland; Erika Kraemer-Mbula is from the University of Johannesburg,
South Afrika.; and Edward Lorenz is from the University of Coted’Azur, France,
University of Johannesburg, South Africa, and Aalborg University, Denmark. The
content of this article will be relative to the topic because it looks at the impact of digital
communications.
Sashi, C.M. (2021). Digital communication, value co-creation, and customer engagement in
business networks: a conceptual matrix and propositions. European Journal of
Marketing. 55(6), 1643-1663. https://doi.org/10.1108/EJM-01-2020-0023
This article seeks to examine the implications of digital communication on the co-
creation and customer engagement in business relationships. Some businesses have
consumers playing a central role in the product or service processes, and that engagement
is impacted by digital communications.
COMMUNICATION … – ANNOTATED BIBLIOGRAPHY 3
The author, C. M. Sashi is from the Department of Marketing, Florida Atlantic
University, Florida. The content of this article will be relative to the topic because it
looks at customer engagement from another angle, that is, a part of the business
production process.
Men, L. R., Qin, Y. S., & Mitson, R. (2021). Engaging startup employees via charismatic
leadership communication: the importance of communicating “vision, passion, and care”.
International Journal of Business Communication, 0(0).
https://doi.org/10.1177/23294884211020488
This article shows the impact of leaders on engaging new employees. It shows how
communication can develop the psychological need for autonomy, competence, and
belonging in new employees.
All three authors are from the University of Florida, Gainsville, with Linjuan Rita Men
also being a part of the College of Journalism and Communications. The content of this
article will be relative to the topic as it looks at aspects of emotional intelligence.
Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture
on satisfaction and employee performance. The Journal of Asian Finance, Economics
and Business. 7(8), 577-588. https://doi.org/10.13106/jafeb.2020.vol7.no8.577
This article focuses on the business culture and its effects on employee performance. It
shows the role that leadership plays in creating and maintaining the workplace culture.
The author Maartje Paais is an Associate Professor, Department of Management, Faculty
of Economics, University Kristen; and, Jozef Pattiruhu is an Associate Professor,
Department of Financial Management, Faculty of Economics, Universitas Pattimura. The
content of this article will be relative to the topic because it looks at workplace culture.
COMMUNICATION … – ANNOTATED BIBLIOGRAPHY 4
Benitez, J., Ruiz, L., Castillo, A., & Llorens, J. (2020). How corporate social responsibility
activities influence employer reputation: The role of social media capability.
ScienceDirect – Decision Support Systems. 129, 113223.
https://doi.org/10.1016/j.dss.2019.113223
This article speaks to the role of social media on businesses. It analyzes the relationship
between corporate social responsibility activities on the reputation of the employer and
the effects of social media.
The four authors are from Department of Management, School of Business and
Economics, University of Granada, Spain. In addition, Jose Benitez and Laura Ruiz are
from the Department of Supply Chain Management and information Systems, Rennes
School of Business, France. The content of this article will be relative to the topic as it
explores businesses using social media.
Presbitero, A. (2021). Communication accommodation within global virtual team: The influence
of cultural intelligence and the impact on interpersonal process effectiveness.
ScienceDirect – Journal of International Management. 27(1), 100809.
https://doi.org/10.1016/j.intman.2020.100809
This article focuses on how global virtual teams can use communication to be more
effective. It shows the benefit of effective communication.
The author, Alfred Presbitero is from the Department of Management, Deakin Business
School, Deakin University, Australia. The content of this article will be relative to the
topic as it looks at effective communication with virtual businesses.
Newman, S. A., Ford, R. C., & Marshall, G. W. (2020). Virtual team leader communication:
COMMUNICATION … – ANNOTATED BIBLIOGRAPHY 5
Employee perception and organizational reality. International Journal of Business
Communication. 57(4), 452-473. https://doi.org/10.1177/2329488419829895
This article focuses on how virtual employees view their leader’s use of communication.
It looks at what method of communication is effective and how it affects productivity.
The authors are all from Rollins College, Florida. The content of this article will be
relative to the topic as it looks at effective communication among virtual teams.
Adanlawo, E. F., Reddy, M. M., & Rugbeer, H. (2021). Intercultural business communication:
The implications barriers. Journal of Psychology and Education. 58(5), 6281-6290.
https://www.researchgate.net/profile/Eyitayo_Francis_Adanlawo/publication/
359820269_Intercultural_Business_Communication_The_Implications_of_Language_Ba
rriers/links/62502f1db0cee02d695b8221/Intercultural-Business-Communication-The-
Implications-of-Language-Barriers.pdf
This article looks at language as a barrier of intercultural communication. It looks at the
causes and possible solutions to language barriers in communication.
The authors are from the Department of Communication Science, University of Zululand,
South Africa. The topic has relevance with this article in that the article speaks of
intercultural communication.
Haupt, B. (2021). The use of crisis communication strategies in emergency
management. Journal of Homeland Security and Emergency Management. 18 (2). 125-
150. https://doi.org/10.1515/jhsem-2020-0039
This article explores communication during a crisis. It examines the leader response to
various situations and provides strategies on how leaders should handle crisis.
COMMUNICATION … – ANNOTATED BIBLIOGRAPHY 6
The author Brittany Haupt is from Homeland Security and Emergency Preparedness,
Virginia Commonwealth University, Richmond. This article is relative to the topic in that
it deals with another form of communication business need.
Zorlu, K. & Korkmaz, F. (2021). Organizational communication as an effective communication
strategy in organizations and the role of the leader. Management Strategies to Survive in
a Competitive Environment. Contributions to Management Science. Springer, Cham.
305-320. https://doi.org/10.1007/978-3-030-72288-3_21
This article speaks to the strategies that can be used in obtaining effective
communication. Furthermore, it examines the role of leadership using the communication
strategies.
The author Kursad Zorlu, is a Faculty of Economics and Administrative Sciences, Ankara
Haci Bayram Veli University, Turkey; and author Fatma Korkmaz is a faculty of
Economics and Administrative Sciences, Kirsehir Ahi Evran University, Turkey. The
topic relates to this article as the article speaks to effective communication of leaders in
organizations.
Saputra, F. (2021). Leadership, communication, and work motivation in determining the
success of professional organizations. Journal of Law, Politic and Humanities. 1(2), 59-
70. https://doi.org/10.38035/jlph.v1i2.54
This article deals with indicators that determine an organization’s success. One of those
indicators explored is communication.
The author Farhan Saputra is a faculty of Economics and Business, Universitas
Bhayangkara Jakarta Raya, Indonesia. This article is relative to the topic as it speaks to
how communication can bring success to an organization.
COMMUNICATION … – ANNOTATED BIBLIOGRAPHY 7
Kalogiannidis, S. (2020). Impact of effective business communication on employee
performance. European Journal of Business and Management Research. 5(6).
https://doi.org/10.24018/ejbmr.2020.5.6.631
This article shows the impact on employee performance based on the types of
communication within a business. It looks at horizontal, downward, and upward
communications.
The author, Stavros Kalogiannidis is from the University of Western Macedonia, Greece.
The content of this article will be relative to the topic because it identifies the types of
communication used in business and their impact on productivity.
Vercic, A. T. & Spoljaric, A. (2020). Managing internal communication: How the choice of
channels affects internal communication satisfaction. ScienceDirect – Public Relations
Review. 46(3), 101926. https://doi.org/10.1016/j.pubrev.2020.101926
This article speaks to the various channels of communication. It also examines the
choices affecting internal communication. It sheds light on which channel produces the
communication needed for internal job satisfaction.
The authors are from the University of Zagreb, Faculty of Economics and Business,
Croatia. The content of this article will be relative to the topic as it looks at the internal
communication that will help businesses to be successful.
Campbell, S., Campbell-Phillips, S., & Phillips, D. (2020). Lack of communication between
management and employees. SIASAT Journal. 5(3), 32-39.
https://doi.org/10.33258/siasat.v5i3.67
This article recognizes that communication is key in an organization. It explores the
relationship between employees and management when communication is lacking.
COMMUNICATION … – ANNOTATED BIBLIOGRAPHY 8
The authors Serlange Campbell and Sharon Campbell-Phillips are with the Department of
Education, from the University of the People, Pasadena, California. The other author,
Daneil Phillips is with the Department of Business Management, from the University of
the Southern Caribbean. The content of this article is relative to the topic because it
examines what happens with lack of communication.
Jiang, H., & Luo, Y. (2024). Driving employee engagement through CSR communication and
employee perceived motives: The role of CSR-related social media engagement and job
engagement. International Journal of Business Communication. 61(2), 287-313.
https://doi.org/10.1177/2329488420960528
This article focuses on employee engagement and corporate social responsibility. It
looks at the roles of social media, job, and organizational engagements. It also examines
how they are related to corporate social responsibility communication strategies.
The author Dr. Hua Jiang, is an Associate Professor in the Department of Public
relations, S. I. Newhouse School of Public Communications, Syracuse University,
Syracuse. The second author Dr. Yi Luo is from the School of Communication and
Media, Montclair State University, New Jersey. The content of this article will be relative
to the topic in that knowing the link between employee engagements will help businesses
strive.
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