In a divisional structure
Authority is principally the responsibility of one person
Groups employees together that perform similar duties
Groups employees together based upon product, geography, or customers*
Has a subordinate reporting to two supervisors
According to Kouzes and Posner, _____ is the most critical dimension of trust.
Consistency
Loyalty
Competence
Integrity
The essence of Deming’s quality improvement model is:
Plan, divide, check, and act
Predict, do, check, and acquire
Plan, do, check, and act
Predict, divide, check, act
In the informational category, managers perform the roles
Negotiator
Resource allocator
Symbolic head of the organization
Leader
Spokesperson
According to Fayol, authority was based on a manager’s position in the organization, as well as his or her
intelligence, , and moral fortitude.
Leadership ability
Work experience
Performance
Efficiency
According to Jack Welch, a successful manager will be able to _____ , handle inside politics and
adversity, make tough decisions courageously, and be a team player with a staff that regularly changes.
Multi-task
Implement strategy
Understand all technical operations
All of the above
Who believed that scientific management and industrial psychology both could increase organizational
efficiency through alignment of a worker’s skills with job requirements?
Mary Follet
Chester Barnard
