Micromanaging 1
Micromanaging
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School of Masters in Executive Leadership, Liberty University
Author Note
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I have no known conflict of interest to disclose.
Correspondence concerning this article should be addressed to XXXXX
Email: XXXXXX
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Abstract
In this paper, I will be discussing my current organizations problem using the problem-
solving integrative framework from the class textbook, Organizational behavior: a practical,
problem-solving approach. In discussing these issues, I will go over why these actions are taking
place and how I came to the conclusion of why these things are the way they are. Using my
approved article, Managing from the Middle: Frontline Supervisors and Perceptions of Their
Organizational Power, I will relate the article to my current work environment. I will give
appropriate recommendations based on the perception of the understanding of the solution.
Know this, my beloved brothers: let every person be quick to hear, slow to speak, slow to anger;
for the anger of man does not produce the righteousness of God (James 1:19-20, ESV).
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Micromanaging
I am currently serving on Active Duty in the United States Airforce. For the past two
years, I have been part of Thunderbirds. The Thunderbirds is the Airforce's Air Demonstration
Team that travels the county performing Air shows for the public with a mission of "Recruit,
Retain, and Inspire" since 1953. The team is a selective process, so not anyone could join, you
are vetted among your peers, ranging from work criteria to personal achievements. The team
consists of one hundred and twenty enlisted personnel of various supporting agencies, with
twelve officers from pilots to public affairs. We work and fly at a high tempo rate, with the "A"
type personality. The type "A" comprises an outgoing, ambitious, rigidly organized, highly
status-conscious, impatient, anxious, proactive, and concerned about time management. With an
abundance of this personality, you do get some quarrels occasionally.
The high tempo traveling and flying are held together by two parts of the house.
Operations will control the flying schedule with the pilots and allotted aircraft availability at the
specific locations. Then there is the Mainataince side of the house where we provide the
available aircraft and follow a strict maintenance schedule following each aircraft's hourly and
calendar inspections. These aircraft are older than most of the cars we drive, so they are more
susceptible to daily breaks and availability change. The maintenance side of the house is
overseen by our Maintenance Officer and controlled by the Lead Production Superintendent.
The Maintenance Officer, a great man and smart, is our direct liaison to the Operations side of
the house, which empowers the Lead Pro Supper to handle the aircraft.
The major overriding issue is the Lead Pro Supper is a Micromanager. According to
Webster Dictionary, a micromanager is to try to control or manage all the small parts of
something, such as an activity in a way that is usually not wanted or that causes problems (Wyld,
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1963). Using the three-step approach from the textbook, we have our situation, and the
individual must be the decision-maker, and with no recommendation, I could give that we follow
a rank structure. Problem-solving the group level that coincides with the team, the one who
micromanages is less interested in developing me and my coworkers (Kinicki, 2021). John
Stoker (2013) said, "Authority – when abused through micromanagement, intimidation, or verbal
or nonverbal threats – makes people shut down, and productivity ceases." Some Taskmasters
micromanage and often suffocate and kill employee creativity. They are consumed with bottom-
line results and will grind you up to achieve them (Hyacinth, 2017, as cited in Kinicki, 2021).
Accountability assumes that the most important thing to do is make sure that a person
down below acts in line with directions or criteria passed down by someone higher up (Fullan,
2015). This is a crucial factor with-in our rank structure; it creates a baseline foundation of
empowerment.
"The best executive is the one who has sense enough to pick good men to do what he
wants done, and self-restraint enough to keep from meddling with them while they do it,"
Theodore Roosevelt, 26th United States President.
The Lead Pro Supper has moved up through the ranks over the year, working various
positions. This gives him the sensibility of the know it all, which is very toxic leadership. I feel
he might never move out from the micro power level into the macro power level with their rank.
The macro power level is power over the "Big picture" functions, such as policy making,
dissemination, and operations oversight (Kras, Portillo, Taxman, 2017). This inability to allow
the younger ranks to grow creates a gap of uncertainty and progression. Toxic behaviors include,
but are not limited to, intimidating, bullying, manipulating (Machiavellianism), micromanaging,
arrogance (narcissism), and engaging in abusive or unethical behavior (Webster, Brough, Daly,
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2016). An organization with a climate that is perceived as supportive – where leaders care, love,
and value their subordinates – is likely to empower military members to have positive attitudes
(Cuyler, Guerrero, 2019).
Step 2
In the article I have chosen as my basis for my research, Managing from the Middle:
Frontline Supervisors and Perceptions of Their Organizational Power, I feel correlates to my
current environment. The article argues that street-level police officers have significant power
because they decide when and how to enforce laws (Kras, Taxman, 2017). The rank structure in
the police force mirrors the military's rank structure. Street-level cops are equivalent to our
lower-tier enlisted airman. Within hierarchical organizations, frontline supervisors have power
over the street‐level Staff they supervise (Kras, Taxman, 2017). In the military environment, our
lower level N.C.O.'s (Non-commissioned Officers) serve as the frontline supervisors from Staff
Sergeants to Technical Sergeants. Frontline supervisors play a critical role in maintaining
relationships between upper management and frontline workers (Kras, Taxman, 2017).
Frontline supervisors are responsible for interpreting and disseminating top‐down
correctional policies in their offices (Kras, Taxman, 2017). This is vital to how processes get
handled appropriately. The frontline supervisor receives the information of guidance from the
top down and processes it. The frontline supervisor also gets data from the street level and must
process the actions to coincide with the polices that have come down from above. This can be
very stressful at times. I know firsthand that is you do not mitigate your stressors, they will catch
up to you quickly.
Sustained destructive leadership behaviors are associated with adverse outcomes that
produce serious workplace problems, yet scant research into how followers effectively cope with
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toxic leader behaviors (Webster et al.; 2016). Frontline supervisors' reports of disempowerment
feelings in this study align with similar findings from other studies about role conflict, stress,
organizational commitment, and ideological tensions (Lambert, Hogan, Griffin, and Kelley,
2015). Despite traditional assumptions about their role and power, we find a disconnect in
frontline supervisors' perceived authority. Street‐level workers view frontline supervisors as
empowered policymakers, while frontline supervisors view themselves as disempowered go‐
betweens (Kras, Taxman, 2017).
"Companies, as they grow to become multi-billion-dollar entities, somehow lose their
vision. They insert lots of middle management layers between the people running the
company and the people doing the work. They no longer have an inherent feel or a
passion for the products. The creative people, who are the ones who care passionately,
have to persuade five layers of management to do what they know is the right thing to
do." ~ Steve Jobs, C.E.O. of Apple
The disempowerment can turn us into these mindless robots possessing no skills, just the
ability to regurgitate and how we are told to do something. This leads to a lack of innovation and
creativity. There are policies for a reseason in a military and police environment and how
specific things are handled. I feel there is always that grey area where gut intuition must control
the underlining situation and process it accordingly. This can be a very touchy subject in the
current police force and the military for rules of engagement.
In the aircraft maintenance world, we have technical data that guides us on fixing the
issue step by step. There are processes to those technical data that you could only learn
efficiency by doing them a few hundred times. The technical data could not tell you these types
of things. This, I would relate to street level knowledge. Understanding these processes only
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makes the individual more efficient for time management purposes. The knowledge gained over
a countless year of street-level hands-on applications is unprecedented. The technical data can
tell you what's wrong and how to change it, but it can not tell you that if a part is starting to fail
but has not yet died, it will break and soon will break. We call this preventive maintenance.
The complexity of the organizational and individual level tension here is most
substantively reflected in the misalignment of street‐level officers and frontline supervisors'
expectations of power relationships, especially concerning bypassing (Kras, Taxman, 2017). I
feel that this is an essential part of the article. The bypassing is going in both directions, from
street level to mid-management. This creates a gap of the street level, losing respect for the
frontline supervisor and aiding upper management's micromanage ability.
Within my organization with my Lead Pro Supper, telling me how and others he would
like something done, takes away my ability to process the task efficiently. If that person does the
bypass, they will be going to my troops and changing my plan with their own, not knowing is I
have something lined up for task processing for future jobs. "It doesn't make sense to hire smart
people and then tell them what to do. We hire smart people, and they tell us what to do," Steve
Jobs, C.E.O. of Apple. There is one aspect of the Lead Pro Supper that I do not understand.
They can use denial to their advantage. This person will say one thing, and when it does not
work out, they backtrack and say they never said that. This is very difficult in a structured
military environment; I cannot callout their "Applesauce." The most frequently reported ways of
coping when dealing with toxic leadership were as follows: seeking social support, leaving the
organization, or taking leave, ruminating, and challenging the leader (Webster et al.; 2016). I
could try going around that person, but that does not look very good for my personality and
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professionally. "Be the Chief but never the Lord," Lao Tzu, Ancient Chinese Philosopher, 6-4
Century B.C. (Yuen, 2014).
The toxic environment of a micromanaging dictator has many disadvantages. The
amount of stress that piles up on the leaders underneath this person causes unwanted factors. It
is damaging to productivity when two steps forward lead to four steps backward. Organizational
climate is different from more micro concepts that consider individual behaviors or attitudes
(Cuyler, Guerrero, 2019). The Directive style of the Lead Pro Supper displays more autocratic.
Autocratic means they are pursuing speed and results, exercise power, and control and focus on
the short-run (Kinicki, 2021). Elon Musk, C.E.O. of Space X and Tesla, displays the same type
of characteristics. For example, Musk once instituted a new workflow management method
against the advice of his production workers (Kinicki, 2021).
Step 3
The final process in the problem-solving framework is my recommendation. It would be
to simple to say that the Lead Pro Supper needs to be replaced. Unfortunately, until someone
higher than their current position notices, it will be a time factor for that person to move onto
bigger and better things. So, what do we do in the meantime? Just bypass the time and lay low?
That is impossible; the mission needs to get done, and all hands need to participate actively. So
how do we deal with this Autocratic Pro Supper?
Suppose I could give some personal advice to the Pro Supper without any repercussions.
Appropriately, I would suggest that they could fine-tune their management skills by seeking
outside training. The Airfolcre offers a Lean Six Sigma program without the certifications to
help advance its current members. Could this help this individual? Possibly. Identifying critical
success factors for Lean Six Sigma is important as it allows organizations to focus their efforts
Micromanaging 9
on these factors to ensure success (Laureani, Antony, 2018). The civilian sector is a business
improvement methodology that aims to maximize shareholder value by improving quality, speed,
customer satisfaction, and costs. The military environment has a wide range of application
processes for logistical advantages and a mindset of thinking outside the box and breaking up
that Bureaucratic thinking.
We all deal with things differently in life. This includes the balancing of life and work
stressors. The balancing factor is what makes it very difficult. When these things get out of
balance, they tend to spill over to the other side. There are different ways of coping with life
stressors, time off from work, vacation, and ensuring proper sleep and exercise. Addressing the
stressors of a toxic work environment can be challenging. It might not as simple as quitting and
finding other employment. Some of us are locked into a contract the holds us accountable for a
specific duration. Let all bitterness and wrath and anger and clamor and slander be put away
from you, along with all malice. Be kind to one another, tenderhearted, forgiving one another, as
God in Christ forgave you (Ephesians 4:31-32, ESV). Trying to take time off from work could
be difficult, especially when the leader that is causing the stress is the one that approves your
time off. I have found that focusing on proper nutrition, sleep, and exercise works best for me.
Additionally, I had to practice the concept of leaving work at work, meaning I do not bring it
home with me. I try to shake off the day as best as I can; somedays it is more challenging than
others. In the words of Joyce Sunada, "If you do not take time for your wellness, you will be
forced to take time for your illness" (McManus, 2020).
"You have heard that it was said, 'You shall love your neighbor and hate your enemy.' But
I say to you, love your enemies and pray for those who persecute you, so that you may be
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sons of your Father who is in heaven. For he makes his sun rise on the evil and on the
good and sends rain on the just and on the unjust. Matthew 5:43-45, ESV
In conclusion, I have discussed a summary of my current position and the challenges that
are before me. Organizations' responsibility to effectively address destructive leadership is clear:
to prevent employee exposure to toxic behaviors and to support employees who become targets
of such actions (Webster et al.; 2016). I have used the supporting article to relate the police to
the military environment. Though not all things a leader does are deliberate, there are always
mistakes, uncalculated actions, and unforeseen reactions; leadership involves the intentional use
of power to influence a person or group in a chosen direction (Kroeger, 2013). I have given my
recommendation to the individual that is causing the huddles of my organization and personal
guidance of well-being. "You do not lead by hitting people over the head – that's assault, not
leadership," Dwight Eisenhower, 34th United States President.
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