Exam 1
John, a mid-level manager, noticed that all his subordinates were filling out their monthly reports
incorrectly. He concluded that the report forms were too complicated and needed to be revised. On
which type of attributional information is John's decision based?
A. High consistency
B. Low consistency
C. High consensus
D. Low consensus
E. Low distinctivenss
C
Chris has studied for his mathematics test and his English test. He expects to do moderately well in both
subjects. He gets an "A" in English, but fails mathematics. While Chris feels that the grade he got for
English was well-deserved, he blames his failure in mathematics on the fact that his teacher, Mr. Wallace,
does not like him. In this situation, Chris is exhibiting
A. Micro-aggression
B. A fundamental attribution bias
C. A negativity bias
D. Stereotypical behavior
E. A self-serving bias
E
All the employees in Mostafa's unit are performing poorly on one aspect of their jobs during the month
of June. They are performing well on all other parts of their job. This is likely to be attributed to:
A. Fundamental bias
B. Nothing; there is not enough information
C. External causes
D. Self-serving bias
E. Internal causes
C
The fundamental attribution bias says that we tend to over attribute others' behaviors to
factors.
A. Environmental
B. Personal
C. Situational
D. Self-serving
E. External
B
The self-serving bias states that we tend to:
A. Give credit to others for their successes
B. Take more responsibility for failure than success
C. Blame others for our failures
D. Over-attribute others' behaviors to personal factors
E. Take more responsibility for success than failure
E
External factors include all but one of the following. Which one?
A. Luck
B. Poor coworkers
C. Putting forth effort
D. Difficult task
E. Unsympathetic boss
C
The layers of diversity include all but one of the following. Which one?
A. Internal
B. External
C. Attributional
D. Organizational
E. Personality
C
The set of shared, taken-for-granted implicit assumptions that a group holds and that determines how to
perceives, thinks about, and reacts to its various environments is called:
A. Organizational climate
B. Organizational strategy
C. Organizational culture
D. Strategic vision
E. Strategic values
C
Which of the following is not a driver or cause of organizational culture?
A. Work attitudes and behaviors
B. National culture
C. Leaders' behaviors
D. Organizational vision
E. Industry environment
A
The levels of organizational culture are
A. Espoused values and enacted values
B. External environment and internal environment
C. Strategy, mission, and values
D. Identity, commitment, and stability
E. Observable artifacts, espoused values, and basic underlying assumptions
E
An artifact is:
A. Part of the organization's structure
B. A physical manifestation of an organization's culture
C. A type of group process
D. An explicitly stated value preferred by the organization
E. An organizational value that has become taken for granted
B
Which of the following statements about organizational culture is true?
A. Most companies have a long list of espoused values
B. Artifacts are the most difficult aspect of organizational culture to change
C. Espoused values are generally established by the founder or top management
D. Espoused values are the same as thing as enacted values
E. Espoused values automatically influence employee behavior
c
Which of the following is not a function of organizational culture?
A. Collective commitment
B. Organizational identity
C. Sense-making
D. Diversity management
E. Social system stability
D
reflects the extent to which the work environment is perceived as positive and reinforcing,
and the extent to which conflict and change are effectively managed.
A. Sense-making
B. Competing values
C. Mentoring
D. Organizational socialization
E. Social system stability
E
