FINAL RESEARCH PAPER – BLMAL 500-C04 LUO 1
FINAL RESEARCH PAPER – BLMAL 500-C04 LUO
Matthew A. Willson
Liberty University
FINAL RESEARCH PAPER – BLMAL 500-C04 LUO 2
Abstract
The Oregon Employment Department in the past four years has been making a significant
shift in organizational focus in that we are moving away from being an organization that is
process and policy driven (Transactional) to a customer-centered organization
(Transformational). This is a significant change in our organizational direction, and we are faced
with many new goals and outcomes on how we accomplish what it is to be customer-centric and
transformational. In this time of transition, our organizational attitudes have become negative
and resisting the changes that are necessary to become customer-centric and transformational. In
this paper, we are going to explore our organizational challenge with this change. We will
explore three theories: McGregor’s Theory Y, Design Thinking and the leadership style of
Transformational vs. Transactional; I believe these could help our organization through this
change.
We will conclude this paper with an exploration of how my own personality and
Christian walk fit into this kind of change. Knowing my own strengths and knowing that the
Lord has created me this way he can positively impact my organization and benefit my office
team going through this time of change. Thanks for joining me on this journey of sorts and let’s
get started.
FINAL RESEARCH PAPER – BLMAL 500-C04 LUO 3
Step 1
