Facilities management paper
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ZemkeCh1PPT1.pptxWhy study facilities management?
Chapter 1
1
Why study facilities management?
Who wants to be a chief engineer?
Who plans to work in the hospitality industry?
Who plans to work in a building someday?
Who plans to have a managerial role in their company?
Who plans to own a house or condominium someday?
Who is interested in owning real estate investments or income-generating property someday?
2
The hospitality industry is a ‘buildings business’
Our guests come to our buildings to experience our services
Our employees work in our buildings
The building will consume anywhere from 6% to 15% of the property’s gross revenue each year – and that does not include the costs for periodic renovations!
Without a building, we probably do not have a business!
What is the number one asset?
3
What will this course focus on?
Providing a great experience for our guests
Providing a clean, safe, and productive work environment for our employees
Controlling costs
Avoiding litigation (getting sued)
Complying with ever-changing laws and regulations
4
How will we do this?
Provide the basic knowledge of how buildings are made
Provide basic knowledge of how building systems (e.g., plumbing, electrical, air conditioning) work
Provide the basic vocabulary to communicate effectively with your facilities (engineering) staff, vendors, upper management, investors, and guests
5
What will you get out of it?
The course will also help save you time, by making better decisions the first time
This course will help build your awareness and attention to detail
This course will help you make better recommendations, with strong, data-driven support
This course will help you better understand the dynamics of inter-departmental relationships (this is how things actually get done)
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Perception?
7
Reality
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9
Facilities, Operations, Engineering
Maintains the property’s value
Significant contribution to customer satisfaction
Influences the organizations profitability
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Annual maintenance cost: 5% total revenue Annual utility cost: 4%-6% Total annual operating cost: can be greater than 20% of total revenue
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