Zappos
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Zappos3-dayculturecamp.docxhttps://www.zapposinsights.com/training/3day-culture-camp?utm_source=Google&utm_medium=CPC&utm_campaign=Culture%20Camp&gclid=CjwKCAjwtdbLBRALEiwAm8pA5Ydy8v1QkOi_qpGxDuXnnGILA0wX8YyXmyqw-XBoL4LLVQ6CgmO26hoC_u8QAvD_BwE
Transform Your Culture!
Join us for the 3-Day Culture Camp to learn how we have created a fun and weird culture that landed us on FORTUNE's 100 Best Companies to Work For® list seven years in a row. Creating a strong company culture can improve employee engagement, increase productivity, promote brand loyalty, and enhance financial performance. Whether you are a CEO of a multi-national business, HR Guru, Customer Service Champion, Culture Chief, or Business Leader looking to strengthen your company culture, continue your executive education, or develop your leadership team the 3-Day Culture Camp is for you.
Day 1 starts with a deep discussion on company core values, the heart of a company culture. Why they matter, how to think about selecting them, and how to live them. And don't worry that we are trying to clone your company in our image - Zappos' Core Values work for Zappos. Your company has it's own culture and it's the right culture for you. We'll help you start the journey of sorting out your values to take back to your organization.
Day 2 is a deep dive into all things customer service related. At Zappos, we call it WOW service. And it doesn't matter if you have a call center like us or not, customer service applies to both internal and external customers and no matter your industry, you have customers. We share our philosophy of customer service, training that creates a WOW service mindset, and everything from the logistics of reaching that end goal to how to make it a take on a life of it's own in your company. The best part of the day, shadowing our Customer Loyalty team taking calls and seeing our customer service representatives WOW our customers firsthand.
Day 3, after hearing us share about the importance of culture and customer service, you'll experience it live and in action at our company-wide All Hands Meeting. This meeting is for employees, not staged for you. You will feel the impact culture and service can have on an organization.
After Attending Culture Camp, You Will
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· Have tools to take back to help construct your companies values |
· Understand how Zappos onboards for culture and why new hire training should be consistent for all employees |
· Have actionable next steps for incorporating culture and service into your workplace |
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· Understand how Zappos drives connections & WOW service through various contact channels |
· Recognize how to engage employees with traditional & nontraditional benefits that fit your culture |
· Understand how emphasizing quality service drives brand recognition & brand loyalty |
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· Discover why hiring for culture fit is more important than hiring for technical fit
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· Apply lessons from group activities into your own organization |
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What's Included?
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· Attendance of the Zappos All Hands Meeting |
· Tours of the Zappos Campus |
· A night of dinner and drinks with the Zappos Insights Team |
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· Shadowing Live Customer Service Calls |
· Daily Breakfast and Lunch |
· Q&A With CEO Tony Hsieh |
Pricing
$6000 per attendee
Please email [email protected] to inquire about group rates and non-profit pricing.
Interested in Bulk Training Pricing? Learn More
Register
@ The Zappos Campus in Downtown Las Vegas
