SPECIAL ASSINMENT ATTN: C. OWENS

• Revitalized team and division culture through the effect utilization of behavior modeling,

mindset reset, persuasion and relationship management in the assisted production of marked

improvement in morale, ability to safely collaborate, and working from a place of abundance.

• Streamline business practices for organizational effectiveness by successfully designing and

implementing programs and systems that resolved cumbersome processes and increased productivity

and regulatory compliance.

• Project management success through successful program development, strategic planning, change

management implementation, budget development, and workforce planning to produce programs

and events that were sustainable.

720-402-7731 [email protected] Denver, CO

Organizational Development and Training Supervisor Innovative, Strategically Driven, and Adaptive...With People in Mind.

Value Offered as Your Next ODT Supervisor Strategic, Individualism, Communicator, Achiever, Life-learner

Driven supervisor dedicated to continuous improvement for both work productivity and the cultural

environment while encouraging the use of an EDI lens. Skilled in the development and implementation of

strategic initiatives resulting in the completion of strategic plans that move the organization forward. Committed

to training and development of organizational members through adult learning and organizational development

activities which are inclusive of but not limited to course development and evaluation, individualized coaching,

team building, 1:1’s, strategic use of PMP evaluations, and virtual team development to create effective and high-

performing teams.

Strategic Planning, /Goal Development and Achievement/Adult Education/Curriculum

Development/Training Facilitation & Evaluation/ Organizational Development &

Management/Certified Change Management/Effective Conflict Resolution/Innovative Solution

Development/ Creative Resource Management/Effective Communication

Professional Experience

Program Assistant II, Office Manager, Assistant to the Director & Child Support Commission

Colorado Department of Human Services, August 2018 – Present

• Operate as a change agent with the creation and implementation of policy and procedures leading to a cultural

shift division-wide contributing to changing environments that have been sustained through relationship

management. Certified in Change Management.

• Utilization of project management skills inclusive of strategic planning, goals alignment, needs assessment,

evaluation of resources, workforce planning, and designation of priorities to complete simultaneous projects

and meet stringent timelines.

• Development of SOPs to improve departmental proficiency. Currently working with the CDHS On-boarding

and Offboarding Committee to design and align on-boarding/offboarding procedures and to pilot the

processes within the Child Support Division. Implementation of the unit’s current on-boarding/offboarding

process that was designed and rolled out in February.

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Professional Experience Continued

• Manage the Administrative Team through regular member-led 1-on-1 meetings, team meetings, performance

improvement & evaluation, career planning, and professional coaching.

• Developed a succession plan for team members through the creation of uniform procedures, electronic team

platforms and documentation in the form of desk aids that are both common and specific for each team

member’s position.

• Assist the Child Support Commission in meeting their desired legislative goals with the creation of 2 bills that

changed public policy and the publishing of the legislatively mandated Commission Report.

• Assisted in the creation and facilitation of annual training to governor appointed commissioners to ensure

legislative compliance.

• Successful implementation of statute and legislative changes in the division, counties, and community partners

yearly as a part of the strategic direction of the Child Support Leadership Team and Assistant to the Child

Support Commission.

• Successful collaboration with SME’s to consult, design and facilitate webinar presentations available to over 1,000

employees including but not limited to adult learning, personal growth, change management, and employee motivation.

Administrative Assistant III, Assistant to the Program Area Manager

Colorado Department of Transportation, July 2017 - August 2018

• Developed and implemented Human Resource structures in collaboration with the state office that released

the program area of unnecessary liability, and reducing record keeping by 50%.

• Spearheaded an electronic records management initiative reducing hard copy records by 75% and moving the

program area into legal compliance for record and plan retention for the program area.

• Manage program fleet to maintain legal compliance for vehicles and drivers. This was inclusive of monitoring

speed and location of vehicles through online tracking that allowed a reduction of speeding violations for all

vehicles to under 5 mph, the lowest allowed grace for CDOT vehicles.

• Learned to drive and operate large trucks such as excavators, backhoes, skid steers, plow trucks, semi-tractor

trailers, dump trucks, and street sweepers well enough to participate in the CDOT rodeo on a yearly basis.

• Learned In-roads and CAD software for road construction. Created a few small roadway improvement

projects that were implemented.

• Areas representative for Helping Hands to increase community engagement and fund-raising assistance and

awareness for CDOT employees injured in the line of duty at statewide job fairs and community events.

Assistant Manager in Training

Hawthorn Suites by Wyndham – August 2016 – June 2017

• Implemented Wyndham Corporate Training Program to bring the hotel into franchise compliance.

• Revised corporate accounts and recovering $35,000 and developed an in-house system to prevent further

losses and enhance the overall business management of the hotel.

• Participated as a member of the Eagle Chamber of Commerce representative to enhance community

engagement between the hotel and the city.

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Professional Experience Continued

Business Consultant, Instructional Designer & Facilitator, Operations Manager, Social Media Manger

Owner Assistance 4U/Ultimate Social Image/Brain Fish - October 2008 – May 2016

• Designed and developed adult learning programs utilizing ADDIE development and Kirkpatrick evaluation

models for authors, speakers, and coaches.

• Provided consultation services for small businesses through utilization of best practices needs assessments,

strategic planning, program management, and fulfilling training needs of executive management through design

and facilitation.

• Designed a career pathing program that assists individuals with career transitioning and was

implemented in the United Kingdom Workforce Centers.

• Forged relationships between businesses and service providers to build strategic work alliances.

• Evaluated and monitored prescribed metrics to create virtual teams and increase employee engagement.

• Design and implementation of social media management programs to enhance and fortify the company

brands.

Human Resources

Catch-22 Transportation Inc. – May 2006 – October 2008

• Developed a driver’s log program that provided education on federal change requirements and reduced port of

entry inspection errors to zero for the organization.

• Created the On-boarding orientation program for company personnel.

• Managed all talent acquisition for employee and drivers through the entire lifecycle of the employee

experience.

• Led the system development for driver qualification files that included licensing renewal, medical certification

cards, DMV records, and random testing results.

• Maintained and implemented the mandatory drug and alcohol random testing program.

• Consulted with Drivers regarding the legal and contractual implications of their obligations with the company

as owner/operators.

• Evaluated and disputed port of entry violations for the organization through strategic thinking and analyzation

of CDOT, Federal Highway Administration and Federal Motor Carrier Safety Administration regulations.

Increased safer score for quality improvement of the organization by 30%, allowing entry to higher restricted

sites and maintaining state and federal government compliance.

• Outreach through community sponsorship and participation in high profile events and forging relationships

with partner companies to secure pipeline work.

• Maintained DOT numbers, MC numbers, insurance requirements and researched legal requirements with the

EPA and insurance requirements for new trucking opportunities, such as adding semi-trucks and

transportation of hazardous materials providing adaptability for the company to respond to market demands.

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Professional Experience Continued

Executive Assistant to the Director of Elementary Schools

Mesa County Valley School District #51, June 2005—September 2008

• Collaborated with hired consultants to create innovative learning programs inclusive of adult training

materials and coursework for Principals and Vice Principals to address and increase district-wide

reading scores at all grade levels.

• Developed and proposed budget development each fiscal year, monitored operational expenditures,

and maintained budget expenditures for the program and 17 schools.

• Coordinated yearly conference for Principals, Vice Principals, and district teachers at a resort location

consisting of managing media presentations, presentation materials, catering, whole group presentations and

break out session. Created the budget and was responsible for the successful implementation of the conference

from start to finish.

Education and Training

American Public University MA Management/Organizational Leadership

Organizational Behavior/ Leading Teams

Ethics in Leadership/Cross Cultural Management

Organizational Management/Organizational Development

Dean’s List/International Gold Key Honor Society

American Public University System – BA Management/Leadership – August 2020

Leadership Development & Motivation/Organizational Change

Strategic Planning

Professional Affiliations

CDHS Extended Leadership Team

Child Support Leadership Team (Team Supervisor/Office Manager)

Kronos Development Team

Performance Management Program Champion / PMP Dispute Panel 2021

Trail Building Advisory Board Member

Equity, Diversity & Inclusion Committee (OES – Division Level)

Employer Issues Child Support Commission Subcommittee (Child Support Commission Committee Member)

CDHS Onboarding/Offboarding Committee Member (Pilot Team Member and Division Designer)

The Belonging Project – EDI Organizational Group (Spokesperson, Facilitator, SOP Designer)

Child Support Strategic Planning Committee

American Management Association

Manager Foundation/ Training Magazine Network/ Bob Pike Training

Gold Key Honor Society

The Society for Collegiate Leadership & Achievement