Continuous improvement and innovation project
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BSBMGT608 Manage innovation and continuous improvement
Assessment Task 2: Continuous improvement and innovation project
Student ID: INSERT HERE
Submission number INSERT NUMBER (1 or 2)
Task summary
For this assessment task, you are required to review systems and processes of a fictional business, Woodhouse Recruitment, to develop options for continuous improvement and report back to the management team.
This assessment is to be completed in the simulated work environment in the RTO.
Required
· Access to textbooks/other learning materials
· Computer with Microsoft Office and internet access
· Space for a meeting
· Roleplay participants
· Australian Trends Report
· Recruitment Practices Report
· Green office ideas: http://www.environment.gov.au/archive/settlements/publications/government/purchasing/green-office-guide/pubs/green-office-guide.pdf
Timing
Your assessor will advise you of the due date of these submissions.
Submit
· Email with briefing report attached
· Email with summary of meeting
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Assessment Task 2 Instructions
Carefully read the following:
Woodhouse Recruitment is based in central Melbourne and is a recruitment agency offering recruitment services, including sourcing, screening and selecting candidates to meet clients’ requirements. The company was established in 2010 by Simon and Petra James, a husband and wife team who are the Directors of the company. The company also employs a receptionist, five recruitment consultants and an Administration Manager. The agency plans to recruit a further 2 new consultants to start with the company in early 2018.
The company specialises in the recruitment area of Administration and Office Support, Accounting, IT and Sales and Marketing for both permanent and temporary staff. The company sees its point of difference as being an owner operated, boutique recruitment agency. The company currently has approximately 30 clients who regularly use their services.
At a recent management team meeting, the management team (the Directors, Administration Manager and the Senior Recruitment Consultant), discussed the need to implement systems and processes for continuous improvement and innovation into the company. This is in part based on the need to stand out from the competitors in an industry where there are a large number of recruitment agencies. A number of issues were discussed at the management meeting, which the management team feel need further exploration as part of introducing continuous improvement systems and innovations.
Services Standards
The company states on its web site that it has the following delivery service standards:
· Service Promise: we are clear in what we offer and the benefits it brings to you
· Service Delivery: we offer consistent and reliable service to you
· Customer Relationships: we are open and friendly with all of our customers
· Compliance: we ensure we adhere to all ethical and legal requirement
However, service standards have not been clearly defined and there are no performance indicators in place to measure performance.
Key performance indicators
No formal performance indicators in place to measure key service standards including how quickly candidates are recruited to fill jobs or how many of the candidates pass the trial period effectively.
Social Media
There is no social media strategy in place. Currently the company is not using social media to market positions or to source candidates but recognizes this is an area for development. Currently most candidates are usually found through the existing database (60%) or through advertising on job search web sites.
Staff professional development
While all recruitment consultants are expected to have minimum qualifications and experience, there is no process in place to ensure that recruitment consultants continue to participate in professional development activities to keep their skills up to date. There is also no performance appraisal system in place.
Sustainability
The business currently does not have any formal sustainability initiatives in place and is conscious of moving towards a green office environment both to be an environmentally friendly business, as well as to reduce costs.
Source-office supplies a responsible supplier
Key business performance statistics:
· Annual sales revenue for financial year 20 14 - 2015 is $1,350,000, an increase of 10% from the previous year.
· Increase in profits for this financial year compared to the last one is 9%
· 16% of placements are in the IT area, 18% in accounting, 20$ in sales and marketing and the remainder in administration and office support.
· 60% of revenue is from repeat client business.
· Fill rate is 40% (where fill rate is the number of job orders filled by the number of job orders received multiplied by 100).
· Average time to fill contracts for 2014 were as follows:
· Temporary contracts are 8 days
· Contract work is 20 days
· Permanent search 23 days
· Executive search 33 days
Key performance indicators currently used to measure business performance focus on financial indicators, including net operating profit and sales revenue. The company also tracks its fill rate and is seeking to improve this to the industry average of 47% over the next year.
Complete the following activities:
1. Develop a continuous improvement and innovation report
Review the scenario information and, based on your review, select two topics or areas that you can research and review, develop continuous improvement and options and then plan to implement innovative processes for. One of these topics you select must be in relation to improving a sustainability program.
When you have identified the two topics or areas, you will then be required to prepare a report to your manager (your assessor). Your report should be written in clear and concise English and contain relevant headings to address the required information. As a guide, your report should be 3 to 4 pages long.
Your report must address the following for both topics:
Question 1:- Your topics or areas for improvement that you will plan a continuous improvement and innovative processes for, one being a sustainability program
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· TOPIC1 - What is sustainability program? Why it’s important?
· TOPIC 2 - Social media strategy Why you are choosing social media strategy? What is social media strategy? Why it is important case of requirement agencies? |
Question 2:- Identify and discuss a range of strategies that you can implement to monitor and evaluate the current performance and sustainability of your topics/areas for improvement. Identify at least two strategies for each area selected.
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Topic (Sustainability): 2points a elaboration -4/5 sentences Why sustainability is important?
Topic (Social media): 2 points elaborate -4/5 sentences
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Question 3:- Analyse and provide a detailed account of the current supply chain and the (operational, product or service) systems the business is using to deliver their service. Explain what is working well and what could be improved.
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Research the supply chain of recruitment agencies How does requirement operate? How do they operate basically?
Explain 45-47% data and divide the answer into 3 paragraphs
What could be improved? |
Question 4:- Identify how the topics/areas for improvement performance could be measured, including an outline of the assessment tools or techniques that could be used. Evaluate the effectiveness of each tool/technique.
Question 5:- Identify at least two specialists that could help Woodhouse Recruitment. For example, this may be to identify technology and electronic commerce opportunities or to implement your ideas about continuous improvement and innovation. Include their contact details, the services they offer and a rationale as to why it may be beneficial for the company to use their services.
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Social media strategy
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Question 6:- Conduct research and analyse and report on trends and opportunities relevant to Woodhouse Recruitment in relation to your topics/areas for improvement. Use the resources provided by the assessor as listed under ‘Required’, as well as any other relevant resources.
Question 7:- Compare Woodhouse Recruitment's business performance statistics to industry benchmarks and provide an assessment of why or why not the company may not have met their targets.
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Refer to pdf file |
Question 8:- Discuss three examples of other innovative business ideas that Woodhouse Recruitment could adopt and implement.
1. Send an email to the Manager (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment, seek their feedback, and ask for the place, date and time of your meeting.
Attach your report to the email.
The report should be sent at least three days prior to the meeting.
2. Send an email to all parties involved (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
The email should summarise the ideas agreed to and seek final agreement to proceed with the initiatives based on the meeting discussion and as summarised in the email.
Assessment Task 2 Checklist
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In the report, identify two key areas for continuous improvement and innovation based on the review of the case study information? |
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For each key area identified, identify and report on at least two strategies to monitor and evaluate the current performance and sustainability for improvement? |
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For each key area, analyse and report on a detailed account of the current supply chain and the (operational, product or service) systems the business is using to deliver their service, as well as an explanation of what is working well and what could be improved? |
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For each key area, identify and report on how the topics or areas for improvement performance could be measured, including an outline of the assessment tools or techniques that could be used, as well as an evaluation of the effectiveness of each tool/technique? |
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In the report, identify at least two specialists that could help Woodhouse Recruitment and provide their contact details, the services they offer and the rationale as to why it may be beneficial to use their services? |
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In the report, provide an analysis of trends and opportunities relevant to Woodhouse Recruitment in relation to the topics and areas for improvement? |
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In the report, compare Woodhouse Recruitment's business performance statistics to industry benchmarks and provide an assessment of why they may not have met their targets? |
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In the report, identify at least three recommendations for continuous improvement and innovation that Woodhouse Recruitment could adopt and implement? |
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Submit a report in clear and concise English? |
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Demonstrate the ability to meet timelines? |
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Participate in the meeting on the specified date? |
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At the meeting, clearly discuss the key findings of the report, as well as ideas for continuous improvement and innovation in the business? |
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Demonstrate their interpersonal skills ability to build trust and confidence and encourage creativity in the management team through: · Clearly and confidently presenting information · Encouraging questions from the team · Discussing/brainstorming all ideas · Active listening techniques? |
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At the meeting, discuss and agree on actions for innovation and continuous improvement? |
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Following the meeting, submit a short email documenting the continuous improvement initiatives agreed to? |
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Confirm a final agreement to proceed with the initiatives based on the meeting discussion? |
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Task Outcome: |
Satisfactory ☐ |
Not Satisfactory ☐ |
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Assessor signature |
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*Please Note name or initials can be used as signature if the assessment is not paper based
BC-AT2-BSBMGT608-2019V1.1 Page | 10 Brighton College Pty Ltd RTO: 45023 | CRICOS: 03635G
