Dear Mutlu,
I represent my restaurant at this moment thank you for your positive comment on our service delivery.
We are committed to ensuring that our customers get the best services in town. Customer satisfaction is the number one priority in the element in our day to day operations and such comments only push us to work even extra harder for the better than of our services. Concerning our number one priority, we are committed to adopting extra customer services that have a high chance of improving customer satisfaction. In particular, we hope to put some strategies in place that would reduce the waiting time to way less than an hour. Therefore, we hope that your next visit to our premise would prove to you our commitment to ensuring that our clients remain focal of our activities.
As you spread the word around, and please do, we hope that you will come around again soonest to enjoy our services.
Sincerely,
“Bad experience”
1 of 5 stars Reviewed 7 July
Very long waiting time (~2hours), food of not good quality, bad service, extremely strict leftover policy. There are lots of good hot pot places in town so don't waste your time and money on this one.
Dear Lorenzo,
Concerning your comment, in this moment I’m offer my sincere apology on behalf of the Boiling Hot Pot for your experience.
Just like any other restaurant, we sometimes get caught up with busy schedules that demand the attention of our ultra-committed waiters ultimately. Although such substandard services are uncommon, nearly all restaurants in town and other regions go through some busy schedules, and we are no exception. Especially, we were hosting some guests at the same time when you were arrival in the restaurant. By giving out, we had to shift some of our personnel to the other side to help in the smooth running of activities. As such, the limited workforce on that day somehow affected negatively on our service delivery. However, we recognize this, and we have plans in place that would assist in the cooperation of such occurrences in future. We hope that these changes will take effect soon.
We promise a much better service next time. Kindly make it your point to experience our improved services as a way of proving our commitment to satisfy our customers.
Sincerely,
“Cost-effective for All You Can Eat”
5 of 5 stars Reviewed 10 October
We had a really fun experience at this hot pot restaurant! We went on a Friday night and paid $30 each for 4 different broths, and unlimited meats, fish, vegetables, tofu etc. We also paid $10 each for unlimited beer and sake. The service was attentive and fantastic. I can't wait to go back.
Dear Catlin,
Thank you so much for your positive feedback on our service delivery.
The culture in our statement has customer satisfaction at the core. As such, we try our best to ensure that we continue to offer services that make our customers happy. Also, we have plans in place to adopt policies that would only make the customer experience even better.
Thank you again and welcome again.
Sincerely,
Sohand
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