Essay response. #2

BUS 335 WRITTEN RESPONSE #2 Questions on Chapter 7 Leading and Working in Teams and Appendix III Problem-Solving Communication

(text: Communications at work)

Apply the course concepts described in Chapter 7 and Appendix III to answer the questions below. Consider the dynamics of teams, the criteria for effective communication in teams, and the characteristics and guidelines for problem-solving stages in teams. Written responses must be typed, size 12 font, double spaced and written in proper English in complete sentences. Bullet points are acceptable but should be introduced by complete sentences. The most important objective is to answer sufficiently to demonstrate understanding. Estimated length 3-5 pages

Grading criteria: total possible points 50.

Chapter 7 Concept Questions (Total 25 points; points as indicated per question)

1) Discuss the differences between groups and teams. (2.5 points)

2) Describe (define and explain) and give a specific example of each of the various types of power which can be exerted within a team: position, coercive, reward, expert, information, connection. (7.5 points)

3) Consider the various ways to create effective norms (rules, standards, etc.) in teams and Suggest norms that would be desirable for each of the following groups. Include norms that adderss a) tasks, b) relationships and c) procedures for each of the groups. How could you promote development of these norms as the group’s leader? (Complete the form with short notations)(10 points)

Group	Norm- task	Norm-relational	Norm- procedure	Develop norms as leader?
Employees at a new fast-food restaurant
A company softball team

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Appendix III Concept Questions.

1) Describe (define and explain) and four stages of group problem-solving. (10 points)

Strategic Case “Museum of Springfield” on page 196 Read and evaluate the case by answering the questions 1, 2,and 3 on page 197 for Chapter 7, restated below: (15 points; 5- points per question)

1) Which type of power listed in Chapter 7 does each team member have? How can the members use their power to help the team achieve its goal?

2) Which approaches to leadership outlined in Chapter 7 can Paul use to keep the team functioning well?

3) What are each member’s personal goals? How do these goals contribute to or interfere with the team’s job?

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