Quality management OSCM 3340
abinshe
Workshop1forDL-Class2.docxOSCM 3340
Workshop # 1 for DL - on Introduction to Quality Name __________________
Consider and answer the following:
1) What does Quality mean to you? List as many 1-3 word expressions as you can think of and record them below.
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2) Consider each item on your list. From which perspective (pages 6-8 in book) is each considered? Place the letter(s) next to each: (T)ranscendental, (P)roduct, (U)ser, (V)alue, (C)ustomer, or (M)anufacturing.
3) Describe from your work/school experience, how your list above could be specifically applied.
4) According to Chapter 1 reading and your experience, who ultimately has the greatest influence on Quality? Why do you believe this way? Discuss and respond here (continue on back if needed).
5) Lastly, what would make this workshop better from a Distance Learner perspective?
