COMPLETE 3 WORKSHOP ASSIGNMENT - EACH WORKSHOP MINIMUM OF 500 WORDS
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Workshop1-Increasingyourlikefactor.docxWorkshop1: Increasing your like factor
Although competence is job one.
Most hospitality professionals lose their jobs because people don’t like them.
Beware- and prepare.
Team is built with relationships
The customer community is built with relationships
The hospitality experience is built with relationships
Relationships are fueled by like
People work with people they like
people follow people they like
people trust people they like
people are loyal to people they like
Needing—Like
People who are liked get the jobs, keep the jobs and make more money.
“Like” Fundamentals
Start with “like" principles. —Touch
Eye touch, touch touch, ear touch, verbal, written touch, Intermediary touch, brain touch
BE happy and Exhibit Buzz
Good health.
Passions and time to pursue them.
Dreams and Hope for their fulfillment
Right Geography
Meaningful work.
Right Finance.
A community of like values
Significant others
Unchain your like
Hospitality people —have “Like” DNA
show “like”
people will know if you have “like “ or not
Look right- Act right
Know the norms of “where you are”
Dress according to those norms.
Exhibit the mannerisms appropriate to "where you are.”
Right Signaling
People read “The Signals”
Be aware of your “Signals”
Avoid RBBF!!
Do the GEG
Greet, Engage, Good bye
Do the reach
Find opportunities to connect
Initiate the conversation
Master conversation
Be curiosity
Find opportunity
start with a fluff opener
Exhibit art fullistening
deliver enlargement
continue thin slicing
know when to exit
Be interesting
Boost your I.Q.
Read more widely,
See wonderful
show caring
Remember people
LIsten
Be a round table
Killers of like
