Work Experience
Karen_2
WorkExperienceReflectiveReportPortfolio.pdf
Shardaye Richardson (1992016260)- WOEP 3100
THE COMMUNITY COLLEGES OF JAMAICA
EXAMINATIONS AND ASSESSMENT DEPARTMENT
ASSIGNMENT COVER SHEET
COLLEGE:
TURKS AND CAICOS
COMMUNITY
COLLEGE
CAMPUS: GRAND TURK
STUDENT NAME: SHARDAYE A. RICHARDSON
STUDENT ID
NUMBER: 1992016260
PROGRAMME:
BACHELORS OF SCIENCE DEGREE IN BUSINESS
ADMINISTRATION WITH A CONCENTRATION IN
HUMAN RESOURCE MANAGEMENT
COURSE: WORK EXPERIENCE/ INTERNSHIP (WOEP 3100)
LECTURER: SUZETTE CREARY
TYPE OF
ASSESSMENT: REFLECTIVE REPORT & PORTFOLIO
DUE DATE: 12/4/2020 DATE
SUBMITTED: 12/4/2020
Plagiarism
Plagiarism is the failure to properly acknowledge the use of another person’s work, or submitting
for assessment, material that is not a student’s own work. This is a form of academic misconduct
and is a serious offence which can lead to severe penalties, up to and including expulsion
(depending on the severity of the case). Please see your CCCJ student handbook for further
information.
Declaration of Authorship and authorisation to verify that it is original:
I Shardaye A. Richardson certify that the attached work is my own and that all material which
is not my own has been appropriately cited and referenced.
Signed: ___________________
Date: ____________________
S.Richardson
December 4th, 2020
Shardaye Richardson (1992016260)- WOEP 3100
Table of Contents
Abstract………………………………………………………………………. 1
Acknowledgments……………………………………………………………. 2
Work Experience Reflective Report
Content and Format…………………………………………………… 3
Skills Knowledge and Competence……………………………………4
Insights………………………………………………………………… 7
Outcomes……………………………………………………………… 10
Cover/Application Letter & Resume……………………………………….. 12
Daily Work Log/Time Sheets………………………………………………... 15
Work Experience Portfolio
Personal Observation………………………………………………….. 20
Speculations, Questions and Predictions……………………………… 21
Evidence of Developing Self-Awareness……………………………... 22
Connections between Personal Experience and New Information…….22
Description of Participation…………………………………………… 23
SWOT Analysis of Agency…………………………………………… 23
Diagram of Organizations Hierarchy…………………………………. 24
Recommendations on Improvements to Work Place…………………. 25
Updated Resume with Work Experience Placement………………….. 26
Employer Thank You Letter………………………………………………... 28
Shardaye Richardson (1992016260)- WOEP 3100
Abstract
Work experience is important to gain when trying to improve your professional skills and
development. It helps individuals especially college students to actually get a feel of what to
aspect in the working world and also what to aspect when entering a specific job field.
My classmates and I were given the task to complete at least eight (80) working hours of work
experience within our field of study. Throughout this paper you will see a reflective report and a
portfolio that reflects on the hand on experience that I gained as a Human Resource Officer
intern within the Human Resource Management Directorate department in Grand Turk over the
past five (5) weeks.
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Acknowledgements
I would like to God for giving me the opportunity of making this paper possible for without him
it wouldn’t be possible.
Secondly I would like to express my special thanks of gratitude to my lecturer Ms. Suzette
Creary for providing me all of the required information that was needed to complete this paper
and also for always being available when I came across a stumbling block.
Lastly I would also like to thank my family and friends who helped me a lot in finalizing this
project within the limited time frame.
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Shardaye A. Richardson (1992016260)
80 Hours and 5 Minutes
Ms. Keisha B. Taylor -Human Resource Manager (Supervisor)
Office of the Human Resource Directorate
Church Folly, Grand Turk, Turks and Caicos Islands
Shardaye Richardson (1992016260)- WOEP 3100
Content and Format
Registered Name of Business Partner: Office of the Human Resource Management
Directorate (Turks and Caicos Islands Government)
Job Title(s): Human Resource Officer
Location: Church Folly, Grand Turk, Turks and Caicos Islands
Responsibilities: The responsibilities of a Human Resource Officer are listed below:
1. Work closely with departments, assist line managers to understand and implement
policies and procedures;
2. Liaise with a wide range of people involved in policy areas such as staff performance,
and health and safety;
3. Recruit staff - this includes developing job descriptions and person specifications,
preparing advertisements, checking application forms, short-listing, interviewing and selecting
candidates;
4. Assist with developing and implementing policies on issues such as working conditions,
performance management, equal opportunities, disciplinary procedures and leave management;
5. Advise on pay and other remuneration issues, including promotion and benefits;
6. Assist with salary reviews;
7. Maintain employee records;
8. Interpret and advise on employment legislation;
9. Advise on the processes associated with grievances and disciplinary procedures;
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10. Assist line managers with HR Planning, which consider immediate and long-term staff
requirements in terms of numbers and skill levels;
11. Prepare reports for the Public Service Commission and action decisions of the
Commission;
12. Maintain and update a database containing statistics of the demographics of the public
service to be used for career and succession planning initiatives;
13. Assist the Training Manager with Orientation of staff and other aspects of the Training
process across the various Ministries / Departments;
14. Assist the HR Manager with the preparation of annual estimates of expenditure;
15. Represent the Human Resource Department at meetings, conferences and seminars;
16. Adhere to all Public Service codes, rules and regulations;
17. Perform any other job-related duties as may be required.
Skills, Knowledge and Competence
The Employability Skills used in work experience included the following as listed in the table
below;
Employability Skills Used During Work Experience
Team Work During work experience team work skills were
greatly imposed by working with co-workers to
achieve shared goals.
Time Management Time Management was one of the main skills
that were used in order to complete required
tasks in a timely manner to meet the
department’s deadlines.
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Problem Solving Problem solving was strongly used when a
challenge came into play to find solutions for the
challenges that occurred and also to prevent
them from occurring again.
Planning and Organization As a Human Resource Officer, you have to
properly plan your daily work schedules being
that some tasks deadlines are stick such as
payroll. If you were to miss an attachment during
payroll it can result in an employee missing that
pay period.
Communication Communication is a key skill for HR Officers as
they not only have to communicate with various
departments, they also have to listen to
understand information whether face to face or
via telephone. For example, during interviews.
Computer In being a Human Resource Officer one the main
devices that is used is a computer. Therefore you
have to have computer skills in order to carry out
work duties
Knowledge Base and Personal Skill Set
Being employed within the Human Resource Management field is one of my main goals to
achieve in the near future. Therefore, being given the opportunity to be an intern in the position
not only enhanced my skill drastically, it also gave me a feel of what to expect when I actually
go in the field itself which made me more interested in the field.
New Knowledge and Skills Relevant to my academic studies and future career goals
With the new knowledge and skills, I obtained during my work experience, it inspired me to
continue pursuing my Bachelor’s Degree in Human Resource Management as well as to further
my studies to obtain my Master’s Degree within the field. The new knowledge and skills I
obtained can also assist me with relevant tasks and duties that may be assigned to me in my
future job opportunities.
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Strengths and Weaknesses That Were Uncovered
By partaking in the work experience it uncovered some of my strengths and weaknesses which
included the following:
Uncovered Strengths
• Enhanced my communication skills
• Ability to work under pressure
• Great Team Player
Uncovered Weaknesses
• Dealing with Criticism
To improve the uncovered strengths, I will ensure that I communicate with individuals more
effectively and more often as well as partake in more group related activities to ensure that my
strengths does not turn into my weaknesses in the end.
How My Thinking About Career Choices Has Been Influenced by Work Experience?
Partaking in the work experience enhanced my thoughts as it relates to career choices because
being given the opportunity to work in the field encouraged me to better educate myself by
attending relevant training courses and internships which will help to better my standards and
experience when entering the Human Resource Management field without a lot hassle.
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Insights
Observations About the Organization and Professional Roles and Norms
From my point of view, the Human Resource Management Directorate Department is one of the
most important departments in government being that they have to work along with all of the
departments within the Turks and Caicos Islands Government Sector. Their main duties are to
hire workers, assist in pay roll for these new employees and also fire employees if needs be.
Therefore, without this department, government workers will not be paid and will cause the
government sector to experience a lot of difficulties.
How did the WE change your view of yourself and contribute to your professional
development?
Partaking in the work experience allowed me to obtain hands on experience within the field by
carrying out relevant tasks, which improved my knowledge and skills and enhanced my
professional development. It also gave me the opportunity to add to my experience on my
resume which will contribute to me being considered for a job within the field in the future.
Overall it encouraged me to not give up on my goals but to work to towards achieving them
instead.
What knowledge and skills (new or enhanced) were developed?
The knowledge and skills that were develop during the work experience included the following:
• Enhanced my team work skills
• Enhanced my communication skills
• Enhanced my ability to work under pressure
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How did the WE affect your academic or career plans?
The work experience positively affected my academic and career plans because with the new
knowledge and skills that were gained and the experience itself, encouraged me to hit the ground
running to continuing enhancing myself within the field to get in the field even sooner than
planed and also with all I gained I can use on the job and also teach others.
How did you think, feel and act in a professional setting and how did others in that setting
think, feel and act toward you? What insights did you gain into your attitudes, values and
behaviours?
Having already being employed within the government sector, I have already gained the
professional skills that is necessary in the working world but I had to make necessary
adjustments to ensure that I be as professional as possible to best suit the Human Resource
Management Directorate Department. Overall the employees within the department were very
welcoming and helpful as it relates to teaching me about all of their daily duties and were very
professional while doing so.
Reflect on your approach to problem resolution in organizations. Explain the cause of any
problem experienced and each step used to resolve it.
Within the Turks and Caicos Islands Government Sector, if problems occur employees have to
be guided by the policies and procedures that are displayed in the Public Service Handbook in
order for the problem to be corrected accordingly. In the event that the problem solving actions
to be taken for a specific problem is not included in the handbook, employees are given the
opportunity to use their problem solving skills and come up with the best solutions.
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How could you have benefitted more from the WE program?
Being that I was only allowed to do a few hours a day due to issues getting time off from work, I
could have benefitted more in the Work Experience program by doing it full time instead of
having to break up my hours.
Examples of How Workplace Performance Improved by Accepting Feedback or
Suggestions from Workplace Supervisors or others
My Workplace Performance improved by accepting feedback from the HR Manager and Officers
within the department because by me asking questions about different tasks or when I stumbled
across a challenge, I always received positive feedback and proper explanation of what was to be
done in order to overcome those challenges. This motivated me to enhance my performance as
an employee and also to remain open to asking questions so that I can be educated on tasks that
are unknown to me to be able to learn about it and teach it to someone else that was in the same
position as me when I didn’t know.
How teamwork skills contributed to the success of the work experience, and analyze how
teamwork by all workers affected the productivity at the work site.
Teamwork is very important in all organizations. Teamwork skills contributed to the success of
the work experience being that:
• All the employees respected each other and were professional while on the job.
• Employees were very helpful to each other.
• Employees worked together when having to come up with the best decision.
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• By employees working together, it enhanced the productivity of the department being
that work was being done in a timely manner.
Discuss whether you would recommend this organization to continue in the WE program.
I strongly recommend the Human Resource Management Directorate department to continue in
the WE program because all of the employees are very helpful and willing to teach you and also
willing to go over what you may not understand.
Outcomes
WE Achievements
Partaking in the Work Experience enhances my knowledge and skilled within the Human
Resource Management field. Being that the employees were so helpful, I can now do HR related
tasks on my own and also teach others along the way. I was also able overcome some of my
personal fears when it comes to working in the real world.
Examples of Accomplishments and the Consequences of Your Work
The accomplishments were me being able to carry out numerous HR related tasks such as
processing employee pay rolls, hiring employees, filling out relevant forms and observing
interviews from a different aspect which is one of my weaknesses but that alone encouraged me
and taught me the do’s and don’ts when being interviewed.
Personal Qualities, Professional and Technical Skills Developed through Work Experience
During my work experience within the department, I was able to development personal qualities
and professional and technical skills which included the following:
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It helped me to overcome my personal fear of being interviewed as I the chance to be on
the other end of the table actually observing interviews and giving feedback when
relevant.
It also helped me to manage my workload timing more efficiently as meeting deadlines
are vital in the position.
It enhanced my communication skills as well being that had to interact with individuals.
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Shardaye Richardson (1992016260)- WOEP 3100
SHARDAYE A. RICHARDSON Salem Street, Grand Turk, Turks and Caicos Islands · (649) 247-1198
Email · [email protected]
September 29th, 2020
Mr. Mark Greenway
Human Resource Directorate
Turks & Caicos Islands Government
Church Folly
Grand Turk
Turks and Caicos Islands
Dear Sir,
I am hereby writing with hopes of being granted an internship opportunity for the position of a
Human Resource Officer within your department here in Grand Turk. I am currently pursuing
my Bachelor’s Degree in Human Resource Management at the Turks and Caicos Islands
Community College and one of my tasks for this semester is to complete eighty (80) hours of
work experience within my field of study.
I have obtained my Associates Degree in Business Administration and I am also a graduate of
the Helena Robinson High School, where I obtained a high school diploma and seven (7)
CXC’S. I am dedicated and determined to succeed in every area that I am placed in. I kindly ask,
that I may be considered in light of the above, as I would like to gain experience and make a
valuable contribution within your department, if awarded the opportunity.
Attached is my Resume and other supporting documents. My contact details are listed above.
Thanking you in advance for your time and consideration and I anticipate your most favorable
response.
Yours Sincerely,
___________________
Shardaye A. Richardson
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Shardaye Richardson (1992016260)- WOEP 3100
SHARDAYE A. RICHARDSON Salem Street, Grand Turk, Turks and Caicos Islands · (649) 247-1198
Email · [email protected]
To obtain a position where I can maximize my skills, quality assurance, program development and training experience.
EXPERIENCE AUGUST 2018 – CURRENT
LAND REGISTRATION OFFICER, TCIG LAND REGISTRY DEPARTMENT (GRAND TURK)
NOVEMBER 2016 – AUGUST 2018
ASSISTANT LAND REGISTRATION OFFICER, TCIG LAND REGISTRY DEPARTMENT (GRAND TURK)
APRIL 2016 – NOVEMBER 2016
TEMPORARY ADMINISTRATIVE ASSISTANT, TCIG ATTORNEY GENERAL’S CHAMBERS (GRAND TURK)
EDUCATION SEPTEMBER 2019-MAY 2021
BACHELOR’S DEGREE IN HUMAN RESOURCE MANAGEMENT, TURKS & CAICOS ISLANDS COMMUNITY COLLEGE
SEPTEMBER 2013-MAY 2015
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION, TURKS & CAICOS ISLANDS COMMUNITY COLLEGE
SEPTEMBER 2008-JUNE 2013
HIGH SCHOOL DIPOLMA, H.J. ROBINSON HIGH SCHOOL ACHIEVEMENTS CXC’S (7) EDPM GENERAL ONE PRINCIPLES OF BUSINESS GENERAL THREE OFFICE ADMINISTRATION GENERAL TWO ENGLISH LANGUAGE GENERAL THREE FOOD & NUTRITION GENERAL THREE HOME MANAGEMENT GENERAL TWO INFORMATION TECHNOLOGY GENERAL THREE
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SKILLS
Customer Service
Computer Skills
Leadership Skills
Time Management Skills
Team Work Skills
Problem Solving Skills
Smart Stream
Data Entry
REFERENCES Ms. Shelaine Been (649) 231-0954 Rev. Julia Williams (649) 231-4437 Ms. Ludwina Fulford (649) 332-1606
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Shardaye Richardson (1992016260)- WOEP 3100
Daily Work Log/Time Sheets
The below images reflects 80 hour and 5 minutes that was completed during my work
experience. Ms. Keisha B. Taylor was my work experience supervisor and she is the Human
Resource Management within the department.
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Shardaye Richardson (1992016260)- WOEP 3100
Personal Observation
The first observation of the Human Resource Management Department that I picked up on was
their willingness to award me the opportunity to complete my internship within their department
in order for me to be able to complete this course successfully. They accepted my request in a
timely manner, in which I appreciated.
The Human Resource Management Directorate department is a very good department to be a
part of as everyone was welcoming, willing to teach me the knowledge they gained over the
years and they were very helpful. Working in the department part time over the past five weeks
really enhanced my knowledge and skills with the Human Resource Management field. I was
also encouraged on a daily basis to not give up and to continue pursuing my studies. The work
experience also enhanced my interest of wanting to be in part of the field even more in the near
future. Employees were always professional, worked together for better productivity of the
department and they were all respectful to each other.
I was also able to observe that some the duties that HR Officers are assigned were very time
consuming such as:
Employee Payroll- which included HR Officers to gather information of each employee
such as their employment start and end dates, their basic salary amounts, if they were
entitled to any allowances etc. which are kept in the employees file being that they do not
have a computerized system and to also enter all of that information on Smart Stream for
each employee to ensure that they are paid in a timely manner and also received the
correct salary.
Recruitment and Selection Process- which included HR Officers to vet all incoming
applications for vacant positions and create a long list to send forward to the relevant
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departments to do the short listing for persons to be interviewed. In the vetting process it
was very time consuming because officers had to go through their emails and search for
applications for each vacancy, print off the information and check to see if applicants sent
in what was required and also go through the office incoming mail as some applicants
submits hard copies instead of emailing their applications.
Interviewing Process- in this process, you may find that it can be time consuming being
that some interviews take longer than excepted and also sometimes the interview panel or
the applicant to be interviewed can run a bit late. The process of gathering a summary of
the interviews takes time also because officers has to complete a summary for each
applicant that was interviewed and also score the applicants based on their responses.
In some cases, the duties mentioned took a full working day or more for HR Officers to complete
which is why it is very importance for them to plan ahead and set strict deadlines. Over all, from
my experience and my personal observation of the Human Resource Management department is
that it is definitely a place where I can see myself being a part of after completing my studies.
Speculations, Questions and Predictions
Some of my questions that I asked during my experience was asked to get a better feel of the
department. These questions included:
What benefits are employees entitled to such as promotions, health care, financial
assistance etc.?
Is computerizing all of their information a part of their future development plans?
When will they be recruiting new officers as they have a lack in staff?
What are some of the future plans to increase productivity in the department?
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Evidence of Developing Self-Awareness
In the department there were evidence of developing self-awareness being that all of the
employees within the opportunity were not only encouraged by managers to continue
working hard, but they also provide the following benefits that would help to enhance their
knowledge and skills.
Employees are given the opportunity to request and attend relevant training and seminars
that will enhance their skills and help them to make a better valuable contribution to the
department’s productivity
Employees are given the opportunity to receive financial assistance which includes a full
scholarship to obtain their associates or bachelor’s degree and also be given a grant
towards obtaining your Master’s Degree.
The department offers internship programs to assist college student with their studies.
Connections between personal experience and new information- what new knowledge has
been gained?
During my work experience I was able to gain new knowledge as it relates to Human Resource
Management work duties which included:
Hiring permanent and temporary employees
Taking part in the Recruitment and Selection Processes
Conducting and Observing Interviews
Learning how employee payroll is done.
Learning how vacation leave and allowances are calculated correctly.
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Description of how participating in work experience assisted with development and
transition plan for completion of school and entering the workplace
Partaking in the work experience assisted me with development and transition planning for the
completion of school and entering the workplace because I had the opportunity to receive hands
on training which enhanced my skill, interest within the field and encouraged me to continue
pursuing my studies so that I can permanently work within the field to continue learning and
gaining more skills.
The work experience also gave me the opportunity to add the internship to my resume which
would be eye catching to future employers when I am applying for jobs.
SWOT Analysis of Agency
The Human Resource Management Directorate department has a number of strengths,
weaknesses, opportunities and treats they include:
Strengths
The team has positive work attitudes.
Good working relationships with the various government department (Team Work).
They help to rebrand the TCIG employment sector.
The team is highly dedicated.
Weaknesses
Lack of staff which leaves staff feeling overwhelmed.
Lack of technological resources (still deals with a lot of paper based documents).
Opportunities
Training and Development Unit which provides relevant trainings for employees.
Job Promotions
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Financial Assistance for employees to pursue college degrees.
Threats
Staff Turnover
Diagram of Organizational Hierarchy Chart
Human Resource Management Directorate Organizational Chart
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Recommendations on Improvements to Work Place
Some recommendations that I would give for the Human Resource Management Directorate
department to help to improve their work place includes the following:
To introduce a technological system so that files can be saved on a database to reduce the
amount of paper. This system will also be less time consuming than having to search for
files in a filing cabinet.
To recruit more staff to lessen the work load of current employees.
To offer counseling sessions for employees if needed.
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Updated Resume That Includes Work Experience Placement
SHARDAYE A. RICHARDSON Salem Street, Grand Turk, Turks and Caicos Islands · (649) 247-1198
Email · [email protected]
To obtain a position where I can maximize my skills, quality assurance, program development and
training experience.
EXPERIENCE AUGUST 2018 – CURRENT
LAND REGISTRATION OFFICER, TCIG LAND REGISTRY DEPARTMENT (GRAND TURK)
NOVEMBER 4TH, 2020 – NOVEMBER 30TH, 2020
HUMAN RESOURCE OFFICER (INTERNSHIP), TCIG HUMAN RESOURCE
MANAGEMENT DIRECTORATE DEPARTMENT (GRAND TURK)
NOVEMBER 2016 – AUGUST 2018
ASSISTANT LAND REGISTRATION OFFICER, TCIG LAND REGISTRY DEPARTMENT (GRAND TURK)
APRIL 2016 – NOVEMBER 2016
TEMPORARY ADMINISTRATIVE ASSISTANT, TCIG ATTORNEY GENERAL’S CHAMBERS (GRAND TURK)
EDUCATION SEPTEMBER 2019-MAY 2021
BACHELOR’S DEGREE IN HUMAN RESOURCE MANAGEMENT, TURKS & CAICOS ISLANDS COMMUNITY COLLEGE
SEPTEMBER 2013-MAY 2015
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION, TURKS & CAICOS ISLANDS COMMUNITY COLLEGE
SEPTEMBER 2008-JUNE 2013
HIGH SCHOOL DIPOLMA, H.J. ROBINSON HIGH SCHOOL ACHIEVEMENTS
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CXC’S (7) EDPM GENERAL ONE PRINCIPLES OF BUSINESS GENERAL THREE OFFICE ADMINISTRATION GENERAL TWO ENGLISH LANGUAGE GENERAL THREE FOOD & NUTRITION GENERAL THREE HOME MANAGEMENT GENERAL TWO INFORMATION TECHNOLOGY GENERAL THREE
SKILLS
Customer Service
Computer Skills
Leadership Skills
Time Management Skills
Team Work Skills
Problem Solving Skills
Smart Stream
Data Entry
REFERENCES Ms. Shelaine Been (649) 231-0954 Rev. Julia Williams (649) 231-4437 Ms. Ludwina Fulford (649) 332-1606
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Shardaye Richardson (1992016260)- WOEP 3100
SHARDAYE A. RICHARDSON Salem Street, Grand Turk, Turks and Caicos Islands · (649) 247-1198
Email · [email protected]
November 29, 2020
Mr. Mark Greenway
Human Resource Management Directorate
Church Folly
Grand Turk
Turks and Caicos Islands
Dear Mr. Greenway,
I would like to thank you for giving me the opportunity to complete my work experience hours
as a Human Resource Officer intern within your department. I have gained valuable experience
within the Human Resource Management field over the past five (5) weeks
The opportunity granted to work in your department on a variety of Human Resource related
tasks, not only allowed me to gain a foundation within the field, I also had hands on experience
by partaking in some of the key duties and responsibilities of a Human Resource officer which
included conducting interviews, recruitment and selecting processes, employee payroll and the
performance management system etc. You and your employees were extremely welcoming and
helpful, and offered me great career advice.
This internship has definitely increased my interest in pursuing a career in the Human Resource
Management field. Armed with the skills and knowledge I gained, I would love to be considered
to become a part of your team after completing my degree in July 2021. Once again, thank you
for the experience. I wish you and your team continued success.
Kind Regards,
____________________
Shardaye A. Richardson
CC: Keisha B. Taylor, Human Resource Manager
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