wk999

Wk 9

The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish-bone chart, other appropriate charts (run and / or control), and any other techniques you deem necessary to analyze the data appropriately.

Write a two to three (2-3) page paper in which you:

1. Construct a fish-bone chart using Word or MS Paint.

2. Construct a run and / or control chart using Excel.

3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

Table 14-5Number of Student Complaints by Complaint Type

Complaint Type	1	2	3	4	5	6	Total Visits
September	34	38	16	45	13	103	824
October	23	24	7	40	9	56	956
November	14	50	11	20	26	34	1167
December	67	40	12	17	34	9	1034
January	13	31	10	12	15	45	645
February	20	60	4	13	9	6	1645
March	23	97	18	23	4	3	1432
April	43	31	3	14	13	0	745
May	4	25	0	12	16	1	456
Total	241	396	81	196	139	257	8904

Complaint

· 1. The quality of service received

· 2. Waiting time was too long

· 3. Follow-up care was not available

· 4. Clinic was hard to find in the building

· 5. The medical care/treatment took too long

· 6. They could not find my medical record