SOCW 6520 Assignment 3 wk 9 : process recording

Client information/ presenting issue and any relevant information about setting and demographics.

Agency: Sound options

Client: Mrs. M

Date: 07/09/2021

Presenting issue and purpose of contact: This is the continuation of the first meeting with Mrs. M, and the session is between Mrs. M, her doctor, me, and Sound Option's staff. The meeting's goal is to provide a way forward to deal with the situation that is facing Mrs. M. The doctor and staff members are present via teleconferencing while I am physically available for the patient. The staff members aim to convince her to get to the facility and receive care until she can take care of herself once again. The doctor has the task of explaining the solution at hand while the staff member addresses any questions concerning the facility and its activities.

Dialogue

Identify skills, techniques, and theories,

Analysis/assessment of dialogue

Personal reactions and self-reflection to the interaction

S) Hello, Mrs. M. I am glad you agreed to attend this session. How are you feeling today?

Eye contact, reaching for feelings

I am trying to create rapport and start the conversation. I am also trying to understand the client's physical situation.

I am trying to make her talk since I notice she is anxious, and it may affect her cooperation

M) I still have my leg pains, and as you can see (pointing to her legs), they are still swollen. Though today they have become more painful lately.

Active listening and empathetic listening; I show empathy and interest in the client's talk ( Kee et al., 2018).

The client is making her problems known so that the session is more objective.

I am glad she accepts her condition and acknowledges a problem. I am also sympathetic to M's situation

S) I am sorry for your pains. So today was about providing a plan and solution for your situation. And with me today is Dr. Z and a member of our nursing team at Sound options, Mrs. K. (pointing to the screen, and they wave at each other through the cameras)

Empathy expression; I show that I understand the client's situation.

Remorseful; I am sorry fr the client's suffering

I am trying to make the patient understand that I have her interests at heart. I am also trying to create rapport between the client and other new members.

I have hopes that the client will cooperate reasonably with my colleagues and will be receptive to the solution provided

Z) Hello, Mrs. M. I read the report about your situation, and I was tasked with getting a solution that would represent your interests and those that would be more comfortable for you. Perhaps I would have wished to hear from you about your interests regarding the problem and what type of solution you would want.

Sustaining; I ask about the client's wishes regarding the situation.

Z is trying to get the client's preferences concerning the solution for her problem

I am eager to know her preferences on how we should address her problem. I also hope that her preferences match the organization's recommendation.

M) At this moment, I am open to any solution that would help with the pain faster. Every passing day it's like the pain multiplies, and I would wish to get rid of it as soon as possible.

Ventilation; client expresses their urge to deal with the problem hastily

Active listening

The client expresses that she requires a fast intervention method to help her relieve the situation.

I feel that the client is tired of her situation and is also in deep suffering.

Z) In that case, I would recommend that you are admitted to our facility to get primary care and all the help you may need. I understand that you have been living alone, which is risky considering your health condition.

Satisfaction; Z offers a solution for the problem (HealthKnowledge, n.d.)

Z is trying to make the client accept the admission by stating the importance and stating that it is risky not to do so.

I am optimistic that the client will positively take to the recommendation and is receptive to the plan.

M) I am not very comfortable with being admitted to the facility

Active listening

The client is still expressing her concerns regarding the solution presented, and maybe she is prompting a better explanation

The client must explain her concerns, and we should understand them to tailor the solution to meet her demands and needs.

K) Mrs. M, you say that you don't like the idea of being admitted to the facility. Why is it so?

Paraphrasing; K uses the client's words

Clarification; K seeks more understanding of the client's stand

K is tactical and prompts the client to state her concerns so that there is some objectivity established in addressing her concerns

We must understand the client's needs and concerns to tailor the solution to meet her demands and requirements.

M) I am just concerned about my privacy and the security of my home when I am away.

Active listening

The client expresses her concerns, and she expects that clarification is made regarding the same.

I am happy that the client has opened up and clarified the matter again. I am also glad that the concerns raised are manageable and the organization can attain her bare minimum requirements.

K) If I assured you that your privacy would be maintained even if you are admitted to the facility, would you accept the admission? Your home will be safe as we will provide one of our staff members to help out with the home management even after you recover and leave the facility.

Probing; K asks a general question.

K is trying to make the client more comfortable with the solution as she wishes. She further gives reassurance to clarify the client's doubts and uncertainties.

K was tactical and left no room for reservations on the client's side concerning the facility activities.

M) In that case, I accept the admission, and I hope you will keep your word. We can find another solution once I can walk again and the pain dies away.

Active listening

The client clearly expresses that she is taking the therapy only for a while until things get better.

The client is still reserved about the plan she is offered and would like to get done with it soonest possible.

S) I assure you that we will implement all that we have discussed here. I would like to that you for trusting us and showing cooperation. You will be well taken care of at the facility by our staff members.

Reassurance; the client is encouraged to remove fear.

I am trying to remove doubts and fear of the client regarding her choice made.

I am glad that the client has accepted the solution regardless of how long it may live.