Quality Improvement Storyboard

Quality Improvement (QI) Plan: Plan-Do-Study-Act Improving Communication with Patients

Quality Improvement Problem: Communication between staff and patients in Cath Lab (CL) and Interventional radiology (IR) is lacking. Patients do not feel that the staff explains the test, treatments, and what to expect.

Data to support QI Problem: Patients Satisfaction survey list departments score 65.3% for Apr-Jun 17 and 75% for Jul-Sep 17. This percentage represents the number of patient that felt they were informed on their procedure.

Analysis of the Evidence to Support QI Problem: Training and education in effective communication skills for their patients needs to be provided to nurses so that safer care is provided and patient satisfaction scores will increase (Burgener, 2017). Patient satisfaction influences reimbursement for the hospital, communication with patients is an area that can be improved with Acknowledge-Introduce-Duration-Explanation-Thank you (AIDET) (Skaggs, Daniels, Hodge, and DeCamp, 2018). According to (Use the teach-back method: Tool #5, 2018) the teach- back method is a valuable tool that shows patients understanding of education and improves patient satisfaction scores.

QI Plan: PDSA Objective: To improve patient knowledge of what to

expect during and after their procedure. Plan: IR and CL nurses will call patients day before procedure, to discuss procedure and what to expect. Document teaching. Expected result: Patients will understand what to expect with their procedure. Measures: Monitor completion of procedure education and monitor patient’s understanding.

Do: For one month the IR and CL nurses will implement this plan. Study: After one month we will analyze the data and study the results (PDSA, 2018).Act: We will manage the change based on what the data results (Spath, 2013).

Resources to Support the QI Plan: There is no additional equipment or software that will be needed. It is up to the nurse manager to function as a change agent and motivate the staff to implement the new processes (Yoder-Wise, 2015). The IR and CL manager will need to promote the new process, and the IR and CL nurses will implement the changes.

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https://www.coursehero.com/file/38523385/wk6Assgn-DicksonGpptx/

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References

Burgener, A. M. (2017). Enhancing communication to improve patient safety and to increase patient satisfaction. The Health Care Manager, 36(3), 238–243. https://doi-org.ezp.waldenulibrary.org/10.1097/HCM.0000000000000165References

Plan-Do-Study-Act (PDSA) cycle. (2018). Retrieved from https://innovations.ahrq.gov/qualitytools/plan-do-study-act-pdsa-cycle

Skaggs, M. K. D., Daniels, J. F., Hodge, A. J., & DeCamp, V. L. (2018). Practice improvement: using the evidence-based practice service nursing bundle to increase patient satisfaction. Journal of Emergency Nursing, 44, 37–45. https://doi- org.ezp.waldenulibrary.org/10.1016/j.jen.2017.10.011

Spath, P. (2013). Introduction to healthcare quality management (2nd ed.). Chicago, IL: Health Administration Press.

Use the teach-back method: Tool #5. (2018). Retrieved from https://www.ahrq.gov/professionals/quality-patient-safety/quality- resources/tools/literacy-toolkit/healthlittoolkit2-tool5.html

Yoder-Wise, P. S. (2015). Leading and managing in nursing (6th ed.). St. Louis, MO: Mosby.

This study source was downloaded by 100000803528238 from CourseHero.com on 09-30-2021 06:56:29 GMT -05:00

https://www.coursehero.com/file/38523385/wk6Assgn-DicksonGpptx/

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