Week 6 Strategic Recommendation Memo

Learning Organization Element

Extent to which the company epitomizes this element 

Provide a sentence justifying your determination

High 

Medium 

Low 

Example

x

[This] is why I believe it is medium.

Inspiring and motivating people with a mission or purpose 

x

CVS Health has been successful because it has developed long-term, strategic programs that uphold company values and encourage excellence in employees. CVS Health takes a more hands-on approach to monitoring and supporting its staff, with the goal of fostering an environment where workers may thrive and thrive, and where they are given the autonomy, responsibility, and training they need to do their best work.

Developing leaders 

x

Those in charge of the business now try to put themselves in the shoes of their employees. The focus of this form of leadership is on creating and nurturing a healthy culture within the company. In this case, the CEO is advocating for a culture that emphasizes the addition of value for customers. The CEO places a premium on customer value creation because of the crucial role value plays in propelling business results.

Empowering employees 

x

CVS Health provides its staff with career guidance and coaching to help them reach their full potential. As an example, when employees have connections with their managers, they are more likely to receive equal treatment when it comes to promotions. To help employees get the most out of their coaching and mentoring opportunities, CVS Health has instituted individualized training for managers (AlOmari, 2020). Lastly, during the onboarding process, when new hires learn about the company's ethics and principles.

Accumulating and sharing internal knowledge 

x

Recognizing that it is challenging for an individual to amass information, the corporation encourages team efforts to build and share expertise inside the organization. CVS Health Viva, an insights-driven software designed to enhance internal interactions and knowledge sharing, has been launched across the firm (AlOmari, 2020). The program facilitates the gathering of data and the utilization of acquired expertise by staff members.

Gathering and integrating external information 

x

The CVS Health Corporation is driven by a constant desire to enhance the user experience, and as a result, it employs analytics and data science to acquire information. The business uses technology manipulation to provide answers for workers and clients (Bordeleau, 2020). In order to get understanding from and organize chaotic data, the organization employs tools like ScriptSync data factory and machine learning.

Challenging the status quo and enabling creativity 

x

While the CVS Health Corporation does not stifle its employees' freedom of expression, it does actively encourage its employees to explore their own unique creative potential. Since the organization values collecting a wide variety of suggestions, it actively encourages employees to undertake creative endeavors. As an added bonus, the organization only employs the most talented people, which sparks innovation within the company. Since then, the business has fostered an environment that encourages original thinking.

Recommend at least 1 step the organization's leaders could take to enhance 1 of the elements and explain how that could help the organization create more value.

Providing employees with information about the company's long-term goals is one method that large corporations like CVS Health may foster the growth of future leaders.

References:

Al-Omari, Z., Alomari, K., & Aljawarneh, N. (2020). The role of empowerment in improving internal process, customer satisfaction, learning and growth. Management Science Letters, 10(4), 841-848.

Bordeleau, F. E., Mosconi, E., & de Santa-Eulalia, L. A. (2020). Business intelligence and analytics value creation in Industry 4.0: a multiple case study in manufacturing medium enterprises. Proxduction Planning & Control, 31(2-3), 173-185.

Tripathi, D., Priyadarshi, P., Kumar, P., & Kumar, S. (2019). Micro-foundations for sustainable development: leadership and employee performance. International Journal of Organizational Analysis.