5- to 6-page synthesis in which you detail the process and results for your small-scale qualitative research project.

Question/Response #

Interviewee Response/Codes[footnoteRef:2] [2: It is helpful to use colored text (red and blue in this case) to identify codes and associated themes. ]

Theme

Q/1

Do you think conflicts would be reduced if managers and team leaders are allowed adequate powers to resolve them?

1. An environment of trust and openness

2. Knowledge and skills

3. Good leadership

4. Employee loyalty

5. Delegation of duties

6. Unending crises

R/1

I believe it is important for managers and team leaders to have complete transparency when it comes to solving issues that impact the company. I believe that is what reduces conflict.

Q/2

To what extent, as compared to empowering, do you think education skills would help resolve conflicts? Can you say that conflicts arise since the stakeholders are ill-equipped with respect to how to deescalate differences?

R/2

Response: I would say that it is a mixture of education and experience. You can’t rely heavy on one without the other. You need education to know what the bases are and to know about and you need experience to know how to implement the education.

Q/3

Based on your experience, what do you think has higher agency between you getting empowered or role-playing? Do you think workers would choose to stay in spite of the challenges if they find out that you are also persevering similar issues?

R/3

Response: I believe that it all stems from leadership, employees are willing to weather the storm if they see that their leadership is. Which is why leading from the front is so important. Subordinates feed off of their leadership’s energy.

Q/4

To what extent would you say that trust is an enabler when it comes to successfully resolving conflicts? In essence, would you trust everyone with education and experience to handle conflicts independently?

R/4

As I stated earlier education and experience is key in any situation. It does you no good to have one without the other. Additionally, you need to have trust when resolving issues because truth plays an important role in finding out what the problem is.

Q/5

If you were to educate your subordinates, would you encourage them to forward matters to another mediation team or have it resolved? Explain your answer.

R/5

I would encourage all my subordinates to solve problems at the lowest level. It is important that they learn and have the know how to solve problems before they escalate. I would encourage them to use a mediation team as a last resort.

Q/6

What are some of the issues which would necessitate sending matters to another mediating party? Do you think the results of such mediation should be final, and why? Elaborate your answer.

R/6

It’s kind of hard to say because every situation is different, but it would most likely be a situation that couldn’t be resolved after numerous attempts.

Q/7

Do you have confidence in conflict resolution strategies as means of mitigating employee turnover and hence preserve your organization’s productivity? Please explain your answer.

R/7

Yes, I believe in any type of conflict resolution as long as it is implemented properly. If not implemented properly it could only make matters worse.

Q/8

There are three major ways to solve conflicts. Among empowerment, education, and demonstration through practice, which one do you think is most effective? Explain your answer.

R/8

I believe it is a combination of all three (empowerment, education, and demonstration through practice), but then again there is no one size fits all for every problem.