Executive Summary

Process Improvements

Executive Interview Questions:

1. What is the current system that is being used?

2. What are your goals?

3. What areas are the ones that you are seeking to improve?

4. Is there anything that you want to change immediately?

5. What do you expect to gain from a new system application?

6. Who is going to be involved in this project and are they going to be limited to what they can contribute?

7. How do you keep your employees (or team members) trained and educated with new technology?

Questionnaire /Survey:

1. How can we improve the ordering process of our customers?

2. What can be done to make the process easier, after receiving the order?

3. How long should it take to make an order, after it’s received?

4. Putting each order on a timer, could that improve efficiency of the delivery process?

5. What are the biggest issues that are occurring while receiving the orders?

6. What are reoccurring issues you seeing in making food orders.

7. How can we improve on our customer service from the time the customer comes in, until the time they leave?

8. What incentives can we offer you guys, to make our 20 minute rule a success?

9. Any other ways we can transition the kitchen to make it easier for you guys?

10. Anything extra you would like to add?