WK2 Assignment

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WK2.datacollection.xlsx

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Part 1 Charts

Part 1: Problems effecting the organization

Massage Therapist Employed from 8/2015-8/2016

Hired

33 Terminated

During the period of 8/2015 until 8/2016 there have been a total of 33 therapists that have been hired at Massage Envy. Out of the number, 18 are no longer with the company due to various reasons. This results in lost revenue from clients not being able to book a massage.

Part 1 Data

Type of Data	Source of Data	Date data collected	Information Received
Quantitative	Company generated reports	8/30/16	33 therapists hired from 8/15 to 8/16
			18 therapists terminated from 8/15 to 8/16

Part 2 Charts

Part 2: Implementation of previous solutions

Costs of Enhancements in Dollars

Sugar Foot Scrub

2 AromaTherapy

2 Deep Muscle Enhancement

Reimbursement amounts per Certification

Hot Stones

40 PreNatal

Since January of 2016 Massage Envy now offers company trainings that will be reimbersed upon completion, in addition to a small bonus for doing providing enhancement services during a session. The two most services that are becoming more popular are Hot Stones and PreNatal. These certifications cost $60 of which Massage Envy will reimburse therapists $40; also, enhancements such as sugar foot scrubs or aromatherapy now earns a bonus of $2 apiece and deep muscle therapy (biofreeze) earns $3.

Part 2 Data

Type of Data	Source of Data	Date data collected	Information Received
Quantitative	Employee Handbook	8/30/16	Certification costs $60
			Reimbursement of $40
			Enhancements Bonus
			sugar foot scrub $2
			aromatherapy $2
			deep muscle enhancement $3

Part 3 Charts

Part 3: Potential Solutions

Massage Therapists

Higher Wage

30 More Training

18 Better Insurance

15 Performance Feedback

11 Longer Breaks

Out of 33 therapists that are employed at Massage Envy, there are 20 that are considered to be part-time, working less that 30 hours per week and the remaining 14 are full time. Each were given a questionnaire asking what could be done to not only lower attrition but for possible solutions to satisfy them to continue working at the Spa. More than half (30) reported offering a higher wage; 18 wanted more training; 15 wanted better insurance; 11 wanted performance feedback; and 17 wanted longer breaks between sessions.

Part 3 Data

Type of Data	Source of Data	Date data collected	Information Received
Qualitative	Employee Questionnaire	8/29/2016 - 9/2/2016	30 therapist employed
			20 part time, less than 30 hrs per week
			14 full time
			30 wants high wages
			18 want more training
			15 want better insurance
			11 want performance feedback
			17 want longer breaks