Williams BHR 3551 Case Study 4

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Williams BHR 3551 CS 4

Mary Williams

Columbia Southern

Williams BHR 3551 CS 4

"What actions do you recommend Rajah take about his concerns concerning the new one-cent-in-change policy?"

The workplace should get treated with a lot of respect since one has to ensure that he or she safeguards his job. Employers or employees on high ranks delegate responsibilities to juniors. Concerning the context above, Rajah should obey his boss Laureen. He should be humble and take the time to listen to Laureen since she is a senior in the organization. Also, he should explain the dangers of using such a policy because it is against work ethics and can shun away customers. Secondly, Rajah should research the same approach in other areas before putting it in place, for instance, effects on sales, customer comments, and the change in profit margins before applying it.

"Explain whether you think Rajah should blow the whistle on his employer."

In this case, Rajah should not fear to express his idea on what he thinks is the best practice for their company. Instead, the skills acquired in marketing enable him to help his company develop other marketing strategies to improve profit margins. It is against work ethics to exploit customers, and therefore, Rajah should help his company shun away from practicing. It is better to suffer for telling the truth as it shows integrity.

"What is your opinion of the ethics of the new policy about withholding one-cent-in-change?"

The One-cent approach does not work best for the company because it is a consign. Although It might increase the profit margins quickly, the company can run into losses in the long term. This is because of a decrease in sales later as customers realize they are getting conned and a Poor image of the company's name as customers will tell others about weird practices condoned in the retail store. Instead, Rajah should try to develop other policies like giving out sweets to customers, which will also earn the company profit and make customers feel respected and properly utilized their cash.

"Is there a need for ethics training? If so, why?"

There is a need for ethical training since it is crucial in work as it plays a significant role in business success. Moral training creates a friendly atmosphere within the working place hence attracting more customers. It helps install personal drive power and a sense of responsibility, setting high hope and decreasing procrastination, thus improving productivity. The training will enable the creation of teamwork among workers; hence their main objective becomes the business's success. It will also help improve staff morale, leading to persuasion and persuasive power rising, thus increasing sales. Finally, avoidance of scandals will, in turn, make the business run efficiently through zero tolerance of theft among bad vices.

How often should ethics training take place? Why?

Work ethics should be at the center of any business practice. This is because Moral behavior is the backbone of most successful companies. Ethics training should be almost every month or even more often since the business environment changes every day. Due to this, workers should get informed about business conduct. Man is to error, and not all mistakes got made under the know-how of everybody. Therefore, one might repeat the same mistakes without proper know-how, but new ways taught with training.

"By having ethics training, what can the employer and employees learn?"

Work ethics training is vital to both employers and their employees. It brings trust between employer and employees, improves the company's image, results in happiness in the workplace, and helps keep employers and employees within the law.

In conclusion, Rajah should not buy her boss's idea but should explain to her both merits and demerits of using such policy and instead provide better strategies for increasing profit margins of the retail stores. He should also convince her about creating a workshop for ethics training.

References

Durbin, A. J. (2015). Human Relations: Interpersonal job-oriented skills (12th ed.). Upper Saddle River, NJ: PEARSON