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Implementing an Evidence-Based Depression, Anxiety, and Stress Measurement Tool in Outpatient Mental Health Practice

Ramona WilkersonThis all should be centered Herzing University NU840/Project Residency III Dr. Colleen Bartlett January 15,2025

Abstract This should be centered

Outpatient mental health care is burdened by conditions such as depression, anxiety, and Stress. These conditions have a high prevalence rate, although most outpatient practices do not possess standardized assessment tools; hence, diagnosis may vary with different treatment approaches. To identify those gaps, this project implemented the DASS21 tool at Wilkerson & Company LLC, a private outpatient mental health practice. It was done through this 12-week project of staff training, patient education, phased implementation, and ongoing evaluation, all to help improve patient care. Among the key findings: Stress is a source or a trigger for depression and anxiety, and care strategies should be individualized. Several challenges were identified in this project, such as inconsistency in data entry and initial Reluctance of patients. Those were overcome by further training and engagement. The results below indicate that EB tools can be integrated into outpatient settings in a feasible and scalable manner, holding promise for improved patient outcomes and sustainable practice transformation.- You should wait until the paper is finished to complete the abstract- it should be the last thing done.

Contents

Contents-remove- none of this should be in bold. I do not believe it was a table in the template. Introduction 5 Context and Need for the Project 5 Problem Description 5 Nature of the Problem 5 Significance of the Problem 6 Available Knowledge 6 Rationale for Framework 7 Project Aim 7 Objectives 7 Implementation Process 8 Overview of the Intervention 8 Challenges Faced 10 Defined Project Evaluation Measures 11 Measure One: Implementation of the DASS21 Tool 11 Measure Two: Patient Engagement and Satisfaction 11 Measure Three: Improved Clinical Outcomes 12 Development of Evaluation Measures 12 Measure Development 12 Analysis of Project Data 13 Project Outcome Relative to Measure One 13 Project Outcome Relative to Measure Two 13 Ethical Considerations 13 Identified Ethical Dimensions 13 Reporting Results 14 Implementation Trajectory 14 Unfolding Measures Analysis and the Intervention 14 Contexts Interacting with the Intervention 14 Associations of the Outcome, Interactions, and Contexts 15 Unintended Consequences Associated with the Intervention 15 Summary of Project Findings 16 Key Outcomes 16 Lessons Learnt 17 Conclusion 18 Sustainability of the Intervention 18 Implications for Practice 18 Next Steps 18 References 19

The table of contents should not be highlighted per the template- I would start over with a new template.

Implementing DASS21 to Improve Outpatient Mental Health Assessment: A Quality Improvement Project

Introduction

Context and Need for the Project- follow the template provided. Remove what is highlighted as it is not in the template. You should start your introduction with a grabbing statistic with citation to grab the readers attention. You can use the statistic from your IRB. (Stress as a concept is widely discussed and known to be the major factor affecting mental health globally (WHO, 2019). Stress is detrimental to the individual’s overall well-being and can lead to certain mental disorders like depression and anxiety disorders (WHO, 2022). Chronic stress can worsen symptoms in patients that are diagnosed with psychiatric disorders. (American Psychiatry Association [APA], 2022).

There is an increasing prevalence of mental health conditions that require evidence-based assessment and treatment approaches worldwide. Conditions such as depression and anxiety are among the most prevalent in outpatient mental health practice and have been exacerbated by an inability to address stressors. Often interrelated, these conditions significantly affect how patients continue with daily living, relationships, and functioning in general. Outpatient settings usually deny clinicians standardized means of measuring such conditions.

Follow the template. The purpose of this paper is to provide the reader with ….. This project will implement the DASS21 tool, a structured and validated approach to assessing depression, anxiety, and Stress. The population served at the project site, Wilkerson & Company LLC, is heterogeneous and thus has varied mental health needs, making it an ideal place to test this tool’s effectiveness.

Problem Description- Follow the template exactly- Description on the problem

Nature of the Problem

The symptoms of depression, anxiety, and stress largely overlap in patients, hence posing a challenge in diagnosis and treatment. Since no standard tools exist (you are not suggesting that there are no standard diagnostic tools for diagnosing depression and anxiety, are you? Because that couldn’t be farther from truth. If you are suggesting that there was no standard tool in use in the project practice setting, well that might be the case but that is not what you are saying here), clinicians have to make decisions based on subjective evaluations that significantly differ among practitioners and thus account for inconsistency in care. It is this lack of structure that, in essence, makes it difficult to effectively target the development of treatment plans in caring for such patients (Samardzic et al., 2020).

This should be indented.This was exemplified at Wilkerson & Company LLC, where clinicians expressed that a valid assessment tool was, in fact, needed to bring uniformity in the conduct of assessments and stipulate appropriate interventions (Ellis et al., 2020). The patients also often presented symptoms that were not adequately treated, thus further emphasizing the need for an intervention.

Significance of the Problem

Mental health disorders, such as major depression, anxiety, and Stress, are leading causes of disability and decreased quality of life (in-text citation needed here). Research has demonstrated that the earlier and more accurately identified these disorders word this differently, the more influential the intervention can be (Crocker et al., 2021). Without valid assessment tools, clinicians may fail to identify critical aspects of a patient’s mental health status, leading to delayed treatment and worsening symptoms.The purpose of this section is to provide the reader with a discussion of how the problem is impacting the practice setting. Include data as above as well as person observations/experiences that allows the reader to understand why this problem needs an evidenced based or innovative solution. ( From your IRB application- As the owner and provider of an outpatient psychiatric clinic it has been noted that stress is a common theme with the DNP student’s patients. Research has shown that patients that have stress ranging from moderate to severe during clinical evaluation have higher chances of being diagnosed with depression or anxiety disorders (Smith, 2023)

Introducing the DASS21 tool, the aims of this project were to:

• Enhance the diagnostic accuracy for major depression, anxiety, and Stress.

• Enhance communication and trust between the patient and clinician.

• Present actionable data for personalized treatment planning.

• Bring the practice in line with evidence-based standards.This is not discussing the aims of the project. Make sure to keep everything in APA format, no bullet points.

Available Knowledge

DASS21 is an evidence-based assessment tool entirely accepted for measuring symptom severity in depression, anxiety, and Stress. It is brief and easy to administer, and its validity extends across many populations. Reliability and effectiveness in a clinical and research context have been demonstrated for DASS21, which is very useful in enhancing diagnostic precision and treatment outcomes (Samardzic et al., 2020). The literature also points out that Stress is one factor that contributes to mental health conditions and, as such, needs to be taken into consideration. Stress generally heralds or precipitates depression and anxiety; hence, its measurement is essential in comprehensive care. In this section you need to demonstrate the knowledge that is associated with the DASS21 tool from other literature with citations. You should have two headings per your IRB application. One for DASS21 and its reliability and one for Psychotherapy stress remedies as mentioned in your IRB application. DNP scholarship requires comprehensive references to support your ideas. Additionally, this section of the paper is under developed. You can anticipate that this is likely the longest section of the paper. You will need to have several concept headings here – 1) Impact of Stress on Health, 2) Relationship between Stress, Depression, and Anxiety, 3) Range of Screening Tools, 4) DASS21, and 5) Stress Psychotherapy Remedies.

Rationale for Framework

The PDSA framework was selected to inform this project. This iterative strategy supports continuous improvement, allowing real-time adjustments based on observed outcomes. The flexibility of the PDSA cycle made it especially suitable for this project because the team was able to confront the challenges head-on as they came and iron out the implementation process.- I am going to stop here and have you reprint the template and example. Per the template …… You are not describing the PDSA framework here. That is a process by which you put the project you designed into play in the practice setting. That is different than what is expected in this section of the paper.

Project Aim

This project aimed to realize the implementation of the DASS21 tool at Wilkerson & Company LLC through standardizing measurements for depression, anxiety, and Stress to raise appropriate diagnoses and interventions that ensure improved clinical outcomes (Becker-Haimes et al., 2020).

Objectives

The specific objectives were:

1. Increased confidence and reliability by clinicians while diagnosing and treating the said conditions.

2. Patients would be more effectively involved in the assessment and treatment process.

3. There would be a clear, sustainable workflow for continued use of the DASS21 tool.

Implementation Process

Overview of the Intervention

The intervention design consisted of a four-phase intervention: careful structuring over a 12-week period for insuring the effectiveness of its implementation, stakeholder investment, and refining processes. This included phases of planning, staff training, patient involvement, and a staggered implementation that focused on clearly communicating key messages with lessons learned along the way.

1. Planning

Planning targeted the identification of prevailing gaps in the clinical practice with the purpose of addressing unmet needs. An intense needs assessment was performed with a view to testing what the current system fell short of in terms of assessment and management of the patient's psychological state. It also ensured stakeholder buy-in for all clinicians, administrative personnel, and other members on the team during the process (Cheron et al., 2022). This used open forums, presentations, and team shares. This engagement made the intervention perceived as valuable and feasible for all parties involved, thus developing a sense of shared responsibility and commitment to its success.

2. Staff Training

The training phase included educating the healthcare professionals on the knowledge and skills necessary for the proper administration, scoring, and interpretation of the DASS21 tool. Training sessions included interactive workshops and case-based learning to enhance understanding. Emphasis was placed on building clinician confidence in using the tool and integrating it seamlessly into routine care. Limitations that were realized included addressing patient reluctance and data entry processes, though they were not extensively discussed in this phase of the study, hence requiring further refinement. Follow-up sessions and resources were provided for reinforcing learning and answering questions arising during implementation.

3. Patient Engagement

This phase emphasizes the establishment of trust and understanding in patients regarding the use of the DASS21 tool. Tailored education on the purpose of the tool, its benefits, and where it fits in their care plan was prepared. These were prepared for readability and cultural appropriateness for maximum understanding and acceptance by the patients. Motivational interviewing techniques will be applied to encourage patient participation in the discussion, addressing all concerns and misconceptions (Chalkidou et al., 2021). The engagement phase, therefore, focused on clear communication and empathy as the main concerns in making patients active participants in their care and minimizing resistance to psychological assessment tools.

4. Phased Rollout The intervention had initially targeted high-risk patient groups so that the logistical and procedural issues could be sorted out before going full-scale into more diverse populations. This graduated process allowed for a more controlled implementation, thereby minimizing the chances of overwhelming the system or creating an unforeseen outcome. Regular team meetings and feedback sessions allow for monitoring, exchanging thoughts, and making modifications (Donkoh et al., 2023). The stepwise implementation optimized procedures for efficiency and efficacy, creating the groundwork for full-scale clinical tool integration.

  Challenges Faced

1. Data Entry Inconsistencies The first months of implementation were really characterized by inconsistency in data entry. Staff used various methods to record the results of assessments, making the data inconsistent and hindering reliability and continuity of care. This was caused by unfamiliarity with how the data entry was performed and lack of standard protocols to be followed (D'amour et al., 2008). Additional training on the standardization of data entry practices was then provided. These have brought standardized protocols and checklists, increasing the level of accuracy and reducing errors. Monitoring was effected continuously to sustain these improved practices.

2. Patient Reluctance Another challenge pertained to the reluctance of patients in completing the DASS21 tool, which was factually based on misconceptions around its purpose. Patients also looked skeptically upon it or as an aspect of their care that did not hold much importance, causing reluctance in participation. This was further propagated by privacy and stigmatization concerns. In mitigation of these issues, the health providers employed motivational interviewing techniques that stated the importance and the confidentiality of the tool (Wang et al., 2023). Empathetic communication and culturally appropriate explanation resolved concerns. Participation rates improved over time because patients were involved more often in discussions and addressing their fears.

3. Levels of Education/Information Provided to Patients

There is a need for further deliberation on improving information levels for patients so that it would be more satisfactory, or motivating to the participation level. The education gap heightened confusions and further led to increased resistance towards engaging the DASS21 tool. Designed educational materials should outline and emphasize the benefits of using this tool in simple, understandable, and culturally sensitive explanations. Resources include brochures, visual aids, and verbal reassurances during visits to the clinic. Enhanced patient education improved understanding, created trust, and enhanced participation rates. The process highlighted the added value of personalized communication in breaking barriers to engagement..

Defined Project Evaluation Measures

Measure One: Implementation of the DASS21 Tool

DASS21 was chosen for its appropriateness in standardizing the assessment of mental health conditions at Wilkerson & Company LLC. This is an evidence-based, validated tool that provides a structured approach to the measurement of the severity of depression, anxiety, and stress. Implementation included the training of staff on how to administer, score, and interpret the tool, which ensured consistency in administration to patient populations. The DASS21 tool enables clearer diagnostic precision and allows the clinician to tailor the intervention to the needs of the individual (Spinelli et al., 2020). Besides, the easy handling of the tool allowed easy integration into the workflows of the clinic, hence sustainability.

Measure Two: Patient Engagement and Satisfaction

The project's emphasis was to educate patients about the purpose and benefits of the DASS21 tool. The motivational interviewing technique was utilized to engage the patients in their assessments more effectively. This reduced early hesitancy and further enhanced communication between the patient and clinician. Satisfaction surveys revealed that patients felt more 'understood' and engaged in their care; this became a measure of success with this therapeutic relationship improvement.

Measure Three: Improved Clinical Outcomes

Monitoring of the intervention outcomes showed clinical process improvements. The use of the DASS21 tool allowed for smoothing of assessments; thus, clinicians were better able to identify where treatment plans needed to be developed. Feedback and data reviews repeatedly demonstrated the tool was contributing to improvements in diagnostic accuracy and personalized care.

Development of Evaluation Measures

Measure Development

The measures are selected based on the identified gaps: implementation of the DASS21 tool, engagement of patients, and clinical outcomes. The reason for choosing the DASS21 tool is that it is evidence-based, reliable, and presents diagnostics for depression, anxiety, and stress, befitting the standardization sought by the project. Engagement was an important factor in improving understanding and acceptance of the tool by the patients themselves, since active engagement promotes better care outcomes. The clinical outcomes serve to bring out how the intervention refines diagnosis and makes treatment unique for individuals. In informing these measures, feasibility, data availability, and alignment with organizational goals were considered. The selection of the measures was guided by the SQUIRE 2.0 framework in ensuring the results are meaningful and actionable. This set of process and outcome measures together could give a full-fledged evaluation of the impact of the intervention on clinicians and patients.

Analysis of Project Data

Project Outcome Relative to Measure One

The data collected on DASS21 as a tool showed signals of increased diagnostic validity regarding depression, anxiety, and stress. Clinicians became more confident in their diagnosis, as structured data supported them through this tool. The smoothened workflow had the tool applied across consistently for each case, fitting the intent of the project: to regularize diagnostics and further evidence-based practices (Singh et al., 2022). Issues found that related to inconsistencies in data entry were resolved through training to ensure results are reliable.

Project Outcome Relative to Measure Two

Patient responses indicated a higher level of involvement in the treatment and feeling satisfied with it. Education and motivational interviewing significantly reduced patient resistance to using the DASS21. Responses to questionnaires reflected that patients felt more involved in their care, directly related to the goal of this project about improving the patient-clinician relationship (Durand & Fleury, 2021). This was also an important measure as it refers to the issues of the patient being heard, ensuring increased involvement and improved results.

Ethical Considerations

Identified Ethical Dimensions

This project's ethics focused on patient privacy, informed consent, and data confidentiality. Anonymizing all DASS21 patient data was done according to CITI training and ethics. Informing participants on the tool's goal, methods, and rewards ensured voluntary engagement. Communication and reassurance were focused on early patient hesitation. Feedback was used to refine the intervention without sacrificing ethics. These steps followed SQUIRE 2.0 requirements to ensure the project was ethically designed and executed.

Reporting Results

Implementation Trajectory

Overall, the implementation of the DASS21 tool occurred largely according to plan over its 12-week phased approach. The early staff and patient training was successful and transitioned the tool to an end. The step-wise transition to the tool has presented some issues. Inputting data had some anomalies which required re-training for consistency of practice. Retreating reluctance of patients led to some re-education to encourage more engagement with the tool (Reist et al., 2022). Intervention outcome tracking necessitated modifications.

Unfolding Measures Analysis and the Intervention

Trending changes throughout the project needed intervention modifications. Early data input anomalies suggested the need for further training with established methods to assure data quality. Patients' reluctance to use DASS21 needed further education about its advantages. This related to how adjustments represented the dynamic intervention-context interaction (Toussaint et al., 2020). Consequently, the proactive addressing of such challenges let the intervention evolve in better correspondence with the project aims, making it more effective and feasible for the outpatient mental health setting..

Contexts Interacting with the Intervention

Several contextual factors mediated the course of the intervention. Firstly, it was in the outpatient setting in the firm of Wilkerson & Company LLC, which had a private practice model catering to a very diverse population of patients. It therefore allowed flexibility in the way the implementation of the DASS21 tool is realized, but several attentions were required from a workflow integration point of view, in order not to disturb daily operations. The EHR system allowed for uniform data collection and monitoring, according to Samardzic et al. (2020). Initially, however, there were some inconsistencies in data collection; these indicated points at which staff training needed to be enhanced. Management support and active participation of clinicians motivated the change to adhere to the implementation plan.

Associations of the Outcome, Interactions, and Contexts

Interaction with the intervention was then framed by these contextual elements to shape the outcomes. For example, clinician involvement and leadership support facilitated effective training in ways that improved diagnostic accuracy and consistency of data. The geographical location, however, limited available resources from external sources, relying on in-house solutions. The DASS21 tool was integrated into the EHR system, streamlining workflow and supporting sustainability. As such, this directly aligns with the goals of the project.

Unintended Consequences Associated with the Intervention

Other benefits included team cohesion and shared knowledge of the mental health assessments, as frequent training sessions created a collaborative atmosphere. The downside was initial resistance from some clinicians and patients that created challenges that took more time and resources to resolve. Despite these issues, the intervention provided improved diagnostic accuracy and patient satisfaction, outweighing the unintended costs.

Summary of Project Findings

Key Outcomes

The findings of this project were focused on several key outcomes that stressed the role of stress, patient involvement, and improvement in clinical processes in the management of depression and anxiety. Stress was found to be a major trigger for both depression and anxiety, which again is something that has been evidenced in available literature. Time and over again, patients have reported that stress is one of the more central factors contributing to poor mental health. Hence, stressors should not be underestimated; rather, there should be identification and efforts put into engaging them in therapy.

A number of very impressive results have been seen, such as the enhancement of patient activation in the care processes: making people feel understood and integrated with their treatments increased the degree of satisfaction with the received care. This closeness not only brought the therapist and the patient closer, but the patients became active in the process of cure. And this approach-focusing on the patient first and then incorporating them within the process-is a serious issue of importance in giving efficiency to all outcomes.

Clinicians also benefited in that, while applying the DASS-21 tool, the tool proved very efficient in managing the assessment; it helped the clinician to highlight symptoms presented and target interventions more appropriately. This targeted approach supported sounder clinical decision-making and facilitated a better workflow, leading to high-quality care. The integration of the DASS-21 tool highlighted, in turn, how evidence-based tools assist in the improvement of clinical processes for better patient outcomes.

Overall, the project really underlined the interrelation between stress, patient-centeredness, and clinical efficiency, raising the need for holistic approaches in treatments regarding mental health. This would support the idea that some key strategies to improve care in patients with depression and anxiety involve addressing stressors, engaging the patient, and using standardized assessment tools.

Lessons Learnt

The project was indeed an eye-opener to identify important lessons that can be used to improve future approaches in managing depression and anxiety. Among these, the most important is the personalization of patient care. The varied ways in which patients responded to stress highlighted the need for individualized care plans, catering to each patient's unique circumstances and triggers. A one-size-fits-all approach was inadequate and therefore emphasized the need to make interventions relevant to meet the patients' diverse needs and preferences.

Another important lesson learned was that training for the clinical staff should be incessant. Frequent trainings made the staff assured and consistent in using the DASS-21 tool, which was the main centerpiece of the intervention. Equipping clinicians with necessary knowledge and skills on effectively applying the tool assisted them in smoother workflows and achieved better patient outcomes. Indeed, this was a well-taken lesson from understanding the importance of ongoing professional development to keep clinical practices updated and relevant.

One of the key issues was ethical considerations in the project. These had to make sure that research would follow strict guidelines on informed consent and confidentiality of data. The nature of data collection was anonymous so as not to disclose identities of patients, thus enabling them to share their feelings without fear. Moreover, the feedback of the patient was rendered active; their insights, in fact, gave important inputs for improvements in the intervention. This approach has indicated how research may uphold the guard of ethical integrity while eliciting patient involvement per se, probably setting benchmarks for future projects.

Conclusion

Sustainability of the Intervention

The success from the implementation of DASS21 points to its long-term likelihood of integration into outpatient mental health settings. For this to be achieved, it needs periodic training, continuous assessment, and modifications in response to feedback.

Implications for Practice

This project would be able to show the institution of evidence-based tools in service to improve the quality of mental health care. The lessons learned will provide other outpatient settings with a framework for improving their processes of assessment.

Next Steps

· Extend the DASS21 tool into all patient demographics.

· Longitudinal studies to capture the long-term effects of the intervention.

· Disseminate to more significant mental health communities for best practice spread.

References

Becker-Haimes, E. M., Tabachnick, A. R., Last, B. S., Stewart, R. E., Hasan-Granier, A., & Beidas, R. S. (2020). Evidence base update for brief, free, and accessible youth mental health measures.  Journal of Clinical Child & Adolescent Psychology49(1), 1-17. https://www.tandfonline.com/doi/abs/10.1080/15374416.2019.1689824

Chalkidou, A., Macmillan, T., Grzeda, M. T., Peacock, J., Summers, J., Eddy, S., ... & Van As, N. (2021). Stereotactic ablative body radiotherapy in patients with oligometastatic cancers: a prospective, registry-based, single-arm, observational, evaluation study. The lancet oncology, 22(1), 98-106. https://www.thelancet.com/journals/lanonc/article/PIIS1470-2045(20)30537-4/abstract

Cheron, C., Salvagni, J., & Colomby, R. K. (2022). The qualitative approach interview in administration: A guide for researchers. Revista de Administração Contemporânea, 26, e210011. https://www.scielo.br/j/rac/a/FNdhmJLJjTGLRGZ8qpxKtvf/

Crocker, A. M., Kessler, R., van Eeghen, C., Bonnell, L. N., Breshears, R. E., Callas, P., ... & Littenberg, B. (2021). Integrating Behavioral Health and Primary Care (IBH-PC) to improve patient-centered outcomes in adults with multiple chronic medical and behavioral health conditions: study protocol for a pragmatic cluster-randomized control trial.  Trials22, 1-18. https://link.springer.com/article/10.1186/s13063-021-05133-8

Donkoh, S., & Mensah, J. (2023). Application of triangulation in qualitative research. Journal of Applied Biotechnology and Bioengineering, 10(1), 6-9. https://www.academia.edu/download/98007485/JABB_10_00319.pdf

Durand, F., & Fleury, J. (2021). A multilevel study of patient-centered care perceptions in mental health teams. BMC Health Services Research, 21. https://doi.org/10.1186/s12913-020-06054-z

Reist, C., Petiwala, I., Latimer, J., Raffaelli, S. B., Chiang, M., Eisenberg, D., & Campbell, S. (2022). Collaborative mental health care: A narrative review. Medicine, 101(52). https://doi.org/10.1097/MD.0000000000032554

Ellis, L. A., Augustsson, H., Grødahl, A. I., Pomare, C., Churruca, K., Long, J. C., ... & Braithwaite, J. (2020). Implementation of e‐mental health for depression and anxiety: A critical scoping review.  Journal of Community Psychology48(3), 904-920. https://onlinelibrary.wiley.com/doi/abs/10.1002/jcop.22309

Samardzic, M., Doekhie, K. D., & Wijngaarden, J. D. H. (2020). Interventions to Improve Team Effectiveness within Health care: a Systematic Review of the past Decade. Human Resources for Health, 18(2). https://doi.org/10.1186/s12960-019-0411-3

Singh, V., Kumar, A., & Gupta, S. (2022). Mental Health Prevention and Promotion—A Narrative Review. Frontiers in Psychiatry, 13. https://doi.org/10.3389/fpsyt.2022.898009

Spinelli, M. A., Haberer, J. E., Chai, P. R., Castillo-Mancilla, J., Anderson, P. L., & Gandhi, M. (2020). Approaches to objectively measure antiretroviral medication adherence and drive adherence interventions. Current Hiv/Aids Reports, 17, 301-314. https://link.springer.com/article/10.1007/s11904-020-00502-5

Toussaint, A., Hüsing, P., Gumz, A., Wingenfeld, K., Härter, M., Schramm, E., & Löwe, B. (2020). Sensitivity to change and minimal clinically important difference of the 7-item Generalized Anxiety Disorder Questionnaire (GAD-7). Journal of affective disorders, 265, 395-401. https://www.sciencedirect.com/science/article/pii/S0165032719313643

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Wu, D., Lowry, P. B., Zhang, D., & Tao, Y. (2022). Patient Trust in Physicians Matters—Understanding the Role of a Mobile Patient Education System and Patient-Physician Communication in Improving Patient Adherence Behavior: Field Study. Journal of Medical Internet Research, 24(12). https://doi.org/10.2196/42941