info systems 3

Wide Cast Online Application

1. Context Diagram

2. Feature Tree

3. Event List:

3.1. Create a customer (Customer)

3.2. Account Created against the request (Account Specialist)

3.3. Create an Order (Customer)

3.4. Select the Order (Customer)

3.4.1. Mobile Movie streaming

3.4.2. High Definition Box

3.4.3. TV Plan

3.4.4. Data Plan

3.4.5. Video Gaming

3.4.6. Pay Per View

3.4.6.1. Place an order of a PPV event (Account Specialist)

3.4.7. Contracts and deals

3.5. Pay the Bill (Customer)

3.6. Request an order update (Customer)

3.7. Edit or update the order (Manager)

3.8. Cancel the order (Customer)

3.9. Delete the order (Manager)

3.10. Schedule Incident Ticket (Technical support)

3.11. Close Incident Ticket (Technical Support)

3.12. Cancel Incident Ticket (Technical Support)