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The first chapter of the textbook discussed three specific examples of organizational change by Beth Israel Deaconess Medical Centre, Sears, and J. C. Penney. In most organizational change situations, the outcome of the change process is often a result of the approach(es) adopted whether narrative/multi-perspective or traditional (quantitative, statistical).

Using these stories as an example, can you talk about a positive and negative change story you have experienced in your personal or professional life and discuss the lessons for managing change you have learned?