Leadership as service
peaceandlove
WeekOne2HeartofaGreatLeader.pptxTWU GLOBAL Ldrs 300 sU21 Lecture #2
Professor B. Sasaki
Today’s Lecture will focus on…
Going deeper with what servant leadership is and examining Greenleaf’s role and impact in this movement.
Examining the 10 traits of servant leadership more closely.
Looking at the heart of a great leader.
Looking at the heart of Jesus and what leading with a heart like Jesus actually looks like.
Robert K. Greenleaf
Robert K. Greenleaf coined the term Servant Leadership
He worked for AT&T for 40 years and after retiring began exploring how institutions function and how they could better serve society
He credits his ideas from a novel The Journey to the East
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“Servant leadership begins with the natural feeling that one wants to serve first. Then conscious choice brings one to aspire to lead. . . The differences manifests itself in the care taken by the servant– first to make sure that other people’s high priority needs are being served.
The best test is this: do those served grow as persons; do they, while being served become healthier, wiser, freer, more autonomous, more likely themselves to become servants?
And, what is that effect on the least privileged in society; they benefit or at least will they not be further deprived.”
(Robert Greenleaf, 1970)
Ten traits of servant leadership
1. Listening
2. Empathy
3. Healing
4. Awareness
5. Persuasion
6. Conceptualization
7. Foresight
8. Stewardship
9. Commitment to the Growth of People
10. Building Community
Listening…
LISTENING: Communicating between leaders and followers as an active process. It is dynamic, intentional and ongoing.
Empathy…
Empathy- “Standing in the shoes” of another person and attempting to see the world from that person’s point of view.
Empathy…
Social Researcher and Writer Brene Brown also tells us that, “Empathy is a choice. It is a vulnerable choice. In order to connect with you, I have to connect with something in myself that knows that feeling.”
Healing…
Healing- To heal means to make whole. Servant leaders care about the personal well-being of their followers as whole people, not just staff or workers.
Awareness…
Awareness - Is the quality that makes one attuned and receptive to their physical, social and political environments.
Persuasion…
Persuasion- It is clear and persistent communication that convinces others to change (Not coercion which uses authority to persuade and get others to comply).
Conceptualization…
Conceptualization – This refers to an individual’s ability to be a visionary for an organization, providing a clear sense of its goals and direction (Big Picture).
Foresight…
Foresight- It encompasses a servant leader’s ability to know the future. It is an ability to predict what is coming based on what is occurring in the present and what has happened.
Stewardship…
Stewardship – It is about taking responsibility for the leadership role entrusted to the leader. Servant leaders carefully mange the people and organization.
Commitment to the Growth of People…
Commitment to the growth of People – Servant leaders are committed to help each person in the organization grow personally and professionally.
Building Community…
Building Community-
Servant leaders foster the development of community, not only in their workplaces, but in every space and place they connect to others and the natural world.
Servant leadership in the real world
Case Study:
Southwest Airlines
Case Study: Southwest airlines
As you watch the following clip on Southwest Airlines
Pay attention to how servant leadership shows up throughout the organization.
Heart & Vision of SW Airlines:
https://www.youtube.com/watch?v=eGxMf88I5g4
Five Characteristics of Leadership
CEO Herb Kelleher never took a pay increase:
https://www.cnbc.com/2017/08/14/herb-kelleher-never-took-a-pay-raise-or-bonus-at-southwest.html
It starts with the HEART Heart = Motivation
“When leaders want to change they usually focus on their behavior --but behavior can’t change until the heart changes.”
(Blanchard, Hodges & Hendry, p. 41).
Leading like Jesus
“In a word, love – but not the soft and easy kind of love that allows those you lead to do whatever they want, neglect strategic thinking, and fails to focus on results. Of course not. That leadership would be easy, but hardly effective.
In contrast, leading like Jesus– leading with love – is very difficult. It requires that you love those you influence so much that you help them move from who they are to who God wants to be and that process can be painful.”
(Blanchard, Hodges & Hendry p. 43)
Why start with the heart?
“We have found that leadership improves when there is first a change on the inside: leadership is primary a heart issue . . .
Within your heart lies the reasons you did what you do: your heart is your why. Within your heart lies the reason you do what you do; your heart is home to your intention and motivation. It is the core of who you are.”
(Blanchard, Hodges & Hendry p. 39)
Why lead from the heart?
Love is stored in our heart
We forgive from our heart
Store scriptures/ meditations in our heart
The heart has desires
When leaders want to change, they usually focus on the behaviour – but behaviour can’t change until the heart changes (ie. think about smoking, dieting, or changing any habit).
(Blanchard, Hodges, Hendry, p.41)
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EFFECTIVE LEADERSHIP STARTS ON THE INSIDE Are you a self-serving leader or a servant leader?
SELF-SERVING LEADER
Do not accept feedback
They think feedback means that you don’t want their leadership anymore
Protect position
Biggest fear is to lose position; addicted to power and recognition
Do not take effort in training replacement
SERVANT LEADER
Takes feedback positively
Source of useful information on how they can provide better service
Position is not a matter
Thinks of position as a loan and an act of service
Takes every effort in succession planning
SELF-SERVING OR SERVANT LEADER: WHICH ARE YOU?
Servant leaders, who consider their position as being on loan and as an act of service, look beyond their own season of leadership and prepare the next generation of leaders.
A servant leader never asks anyone to do something they wouldn’t be willing to do themselves.
Can you be a servant leader?
Daily surrender our motives and actions to Jesus as our guide and role model for how we should lead.
What’s your leadership e.g.o?
“Ego is defined as the conscious part of a person’s psyche, the part that controls thought and behavior and interprets external realities.”
–Sigmund Freud
HOW DO WE EDGE GOD OUT?
When we put something else in His place as the object of our worship
Power, recognition, appreciation, money
When we rely on other sources of our security and sufficiency
Intellect, position, contact with influential people
When we put others in His place as our major model for self-worth
Our performance + other’s opinion = self-worth
Edging God Out Who do I worship? Who is my source of security and self-worth? Who is my audience and judge?
PRIDE
An overly high opinion of yourself, exaggerated esteem of self, haughtiness, arrogance.
Romans 12:3
PROMOTING SELF
- boasting
- taking all of the credit
showing off
doing all the talking
demanding all the attention
FEAR
An insecure view of the future producing self-protection.
Proverbs 29:25
PROTECTING SELF
- hiding behind position
- withholding information
- intimidating others
- hoarding control
- discouraging honest feedback
Always separates man from God, other people, and himself or herself
Always compares with others and is never happy
Always distorts the truth into false security or fear
SELF
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Edging God Out Pride and Fear Assessment
PRIDE
An overly high opinion of yourself, exaggerated esteem of self, haughtiness, arrogance.
Romans 12:3
PROMOTING SELF
- boasting
- taking all of the credit
showing off
doing all the talking
demanding all the attention
FEAR
An insecure view of the future producing self-protection.
Proverbs 29:25
PROTECTING SELF
- hiding behind position
- withholding information
- intimidating others
- hoarding control
- discouraging honest feedback
Always separates man from God, other people, and himself or herself
Always compares with others and is never happy
Always distorts the truth into false security or fear
SELF
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RESULTS OF PRIDE AND FEAR ASSESSMENT
Is fear or pride your primary motivator?
WARNING SIGNS
#1- The “I” Factor…Is it all about you? Is the job or group work all about what you can do? ie. In a conversation a person only talks about him/herself.
#2- The Mine Perspective…You do not trust other people. You are very controlling and you think “I would rather do it myself.” or “I would do a better job.” For example you are hoarding information, refusing to empower co-workers to make decisions, and failing to delegate.
#3 Negative Response to Feedback…“Yes but . . .”You can’t take feedback. You only want to take feedback from certain people.
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Pause & Reflect…
When has pride gotten in the way of your leadership?
What triggered your pride?
How did you feel?
What was the result of your prideful behavior?
Exalting God Only Who is the object of worship? Who is my source of security and self-worth? Who is my audience of my life decisions?
HUMILITY
- something lived out but never claimed
- looking at the window instead of in the mirror to praise
- a kingdom perspective of cause and effect
CONFIDENCE
- resting assure in God’s nature, goodness, purpose, plan, process and provisions
- transparency and effectiveness
- proceeding in faith one step at a time
Truth instead of distortion as a basis for decision-making
Transparent relationship instead of isolation
Community instead of distractive competition
SERVANT
How do we get rid of our EGO, well we need to Exalt God only. Page 82
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HOW TO START EXALTING GOD ONLY
Seek to lead for a higher purpose—beyond success, beyond significance—to obedience and surrendered sacrifice.
Assess my level of trust and surrender to what I believe about God, His kingdom and His claim on my life and leadership.
Seek, cultivate and embrace humility.
HUMILITY
Don’t think of yourself more highly than you ought, but rather think of yourself with sober judgment, in accordance with the faith God has distributed to each of you.
Romans 12:3
Whoever exalts themselves will be be humbled and whoever humbles themselves will be exalted.
Matthew 23:12
Pride v. humility
Pause & Reflect…
When you think of the concept of humility, what pictures first come to your mind?
Which leaders do you think represented humility? Why and how was this shown?
PHILIPPIANS 2: 1-10 talks about the humility of Jesus…
So if there is any encouragement in Christ, any comfort from love, any participation in the Spirit, any affection and sympathy, 2 complete my joy by being of the same mind, having the same love, being in full accord and of one mind.
3 Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.
Page 37-38
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PHILIPPIANS 2: 1-10 talks about the humility of Jesus…
4 Let each of you look not only to his own interests, but also to the interests of others.
5 Have this mind among yourselves, which is yours in Christ Jesus, 6 who, though he was in the form of God, did not count equality with God a thing to be grasped,7 but emptied himself, by taking the form of a servant, being born in the likeness of men.
Page 37-38
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PHILIPPIANS 2: 1-10 talks about the humility of Jesus…
8 And being found in human form, he humbled himself by becoming obedient to the point of death, even death on a cross.
9 Therefore God has highly exalted him and bestowed on him the name that is above every name, 10 so that at the name of Jesus every knee should bow, in heaven and on earth and under the earth, 11 and every tongue confess that Jesus Christ is Lord, to the glory of God the Father.
Page 37-38
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10 Attributes of a Humble Leader
Dangerous Trust- Humility always demand a certain level of trust. A humble leader is willing to take a risk on others, trusting them with the vision, even at the chance they may be disappointed with the outcome.
Sincere Investment – Humble leaders know the vision is bigger and will last longer than they will, so they willingly invest in others, raising up and maturing new leaders.
10 Attributes of a Humble Leader
3. Gentle, but Strong – One can’t be a leader and be weak. Every position of leadership will provide a challenge to the leader, but humble leaders have learned the balance between being gentle and remaining strong.
4. Readily admits mistakes- We all make mistakes and learn more through failure than through success. A humble leader quickly amidst his or her mistakes without casting blame or making excuses.
10 Attributes of a Humble Leader
5. Forgives easily – Leadership is filled with disappointment; often at the expense of other’s mistakes. A humble leader forgives easily, remembering how many times he or she has been forgiven.
6. Quickly diverts attention - A humble leader shares in the success with his or her team. They celebrate the success of others louder than personal success.
10 Attributes of a Humble Leader
7. Remains thankful – A humble leader is appreciative to the input of others into his or her leadership. So much so, that he or she will naturally praise the actions of others.
8. Recognizes Limitation – No one can do everything. A humble leader has the ability to say “I can’t do that or I’m not the one who should.”
10 Attributes of a Humble Leader
9. Shares Authority– Humble leaders don’t take all the key assignments for themselves, but give out prime responsibility and authority to people he or she is leading.
10. Invites feedback-A humble leader wants to learn from his or her mistakes and wants to continually see improvement. Humble leaders initiate other’s suggestions and feedback, not waiting until complaints come, but personally asking for input.
PAUSE & REFLECT…
What does humility look like? If you were to describe humility to another person, what would you say? What image would you use to demonstrate the meaning of humility?
What stops us from being humble?
What 1 thing could you do this week to be more humble?
FOR NEXT WEEK
READ:
Read Blanchard, Hodges & Hendry Chapters 7-11 (pp. 39-83)
Read C. Gene Wilkes, Principle #1 (pp. 31-58)
WRITE:
DQ Forum #1:
Complete initial post by SATURDAY NIGHT@ 11:55pm and interaction posts by MONDAY NIGHT @ 11:55pm
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