Communication Structure

Running head: OUTLINE 1

Concepts of Successful Organizational Communication

Reginald Whimbush

Professor Ferguson

COM 425 Communications in Organizations

December 4, 2017

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OUTLINE 2

Concepts of Successful Organizational Communication

Introduction

Communication is a way of life and can never be ignored by an organization that needs to

propel to higher success. There are various communication concepts that are necessary in

establishing effective communication in an organization. The paper is a highlight of some

examples of concepts for successful communication and discussion at length.

 The first concept is active listening

o Active listening allows employees to be able to follow instructions that are

presented.

o Most of our days are spent in communication whether in a business setup or

personal life.

o One should apply listening without interruption when a communicator is

speaking.

o It requires that one shows attention to the communicator without disruption from

things around especially the mobile gadgets, staring elsewhere and others

(Gautam & Batra, 2011).

o It is necessary to ask relevant questions while exchanging the conversation.

o Active listener requests clarification where there was broken communication.

o One can breakdown key reason for the communication at the end of the

conversation.

 The second is organizational culture

o The organization has a culture that must also be reflected from the communication

delivery.

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1

2

1. spent

Think of an example from

your personal experience that

you could apply here to

demonstrate your

understanding of the concept.

[Mary-Catherine Ferguson]

2. culture

Think of an example from

your personal experience that

you could apply here to

demonstrate your

understanding of the concept.

[Mary-Catherine Ferguson]

OUTLINE 3

o To incorporate the culture, the organization must also ensure that there is a

relational way of keeping the communication running.

o Some of factors can be considered for an organizational culture in

communication.

o First there should be consistent in all communication channels that will be used in

delivering the message (Vithessonthi, 2009).

o Secondly, every employee must be able to speak the language of the organization

to the outside.

o Thirdly, communication within the must have element of consistency amongst the

employees.

 The third conflict resolution

o When there is a group of individuals within an organization there is usually

conflict.

o One of the leading reason for conflict in an organization is the differences in the

generations.

o There are various generations such as the veterans, Millennials, generation X and

baby boomers who are in many organizations today.

o For the sake of having these groups to work together, then there should be plans

for curtailing the conflicts.

o When a conflict arise, there are also channels that should be used so that to have

the ultimate solution.

 The fourth is leadership strategies

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1

2

1. for

Think of an example from

your personal experience that

you could apply here to

demonstrate your

understanding of the concept.

[Mary-Catherine Ferguson]

2. these

What information do you have

that supports this idea?

Explore the library to find

reliable resources, such as

quotes and data, to help

prove your point and

strengthen your argument.

[Mary-Catherine Ferguson]

OUTLINE 4

o Leadership facilitates success or failure of many communication in many

organization.

o Leader must do what they expect from the subordinates through leading by

example.

o A leader should be able to highlight to the workers on the core reason for the

existence of the organization in a clear way.

o One must be able to have a way of resolution for many misunderstanding that

come through during working (Gautam & Batra, 2011)

o Leaders are also prone to mistake during passing of the information and should be

able to handle to corrections in a professional ways.

o A leader should be consistent in different channels he uses in communication

passing.

 The fifth is formal and informal communication

o Every organization has formal and informal way of communication culture.

o One can never be without the other for they complement one another.

o Formal communication involves established channels that are accessible to the

people and strictly used for official passing of information from one to another

(Vithessonthi, 2009).

o Informal communication is used for the normal communication and can also be

used to pass official message.

o When informal communication used in passing official message, it can be

followed by a formal confirmation.

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1

2

1. be

Think about specific

examples you could share

here. Paint a picture for your

audience to illustrate the point

you are trying to make.

[Mary-Catherine Ferguson]

2. without

Think of an example from

your personal experience that

you could apply here to

demonstrate your

understanding of the concept.

[Mary-Catherine Ferguson]

OUTLINE 5

o Consistency in using both for official communication is usually vital for harmony

in communication.

Conclusion

Success of an organization is based on communication that employees apply from

leadership to subordinate to allow effective running of operations. The paper focuses on concepts

such as active listening, organizational culture, conflict resolution, leadership strategies, and

formal and informal communication that are factors of successful communication in an

organization.

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OUTLINE 6

References

Gautam, V. & Batra, S. (2011). Organization development systems: a study in organization

behaviour and organization management. New Delhi: Concept Pub. Co.

Vithessonthi, C. (2009). Corporate ecological sustainability strategy decisions: the role of

attitude towards sustainable development. Journal of Organizational Transformation &

Social Change, 6(1), pp.49-64.

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