Quality Analysis

Week9Assignmentinstructions1QualityAnalysis.docx

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Week 9 Assignment 1 - Quality Analysis

Read Overview First

The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic. Using the data in Table 14-5 on page 296 of the textbook, select a complaint for analysis. Your analysis must include a fish bone chart, other appropriate charts (run and/or control), and any other techniques you deem necessary to analyze the data appropriately.

Instructions

Write a 2–3-page paper in which you:

1. Construct a fish bone chart using Word or MS Paint.

2. Construct a run and/or control chart using Excel.

3. (A). Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis.

(B). And provide a rationale for your recommendation.

NO MATTER WHAT ALWAYS FOLLOW THE SCORING RUBRIC. NO EXCEPTIONS!

1. Construct a fish bone chart using Word or MS Paint. 30 %	Did not submit or did not construct a fish bone chart using Word or MS Paint.	Partially constructed a fish bone chart using Word or MS Paint.	Satisfactorily constructed a fish bone chart using Word or MS Paint.	Thoroughly constructed a fish bone chart using Word or MS Paint.
2. Construct a run and/or control chart using Excel. 30 %	Did not submit or did not construct a run and/or control chart using Excel.	Partially constructed a run and/or control chart using Excel.	Satisfactorily constructed a run and/or control chart using Excel.	Thoroughly constructed a run and/or control chart using Excel.
3. Recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Provide a rationale for your recommendation. 30 %	Did not submit or did not recommend to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Did not provide a rationale for your recommendation.	Partially recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Partially provided a rationale for your recommendation	Satisfactorily recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Satisfactorily provided a rationale for your recommendation.	Thoroughly recommended to the ambulatory health service on how it can improve the services it offers in its walk-in urgent care clinic, based on your analysis. Thoroughly provided a rationale for your recommendation.
4. Writing: Support for ideas. 5 %	Rarely uses reasons and evidence that logically support ideas.	Partially uses reasons and evidence that logically support ideas.	Mostly uses reasons and evidence that logically support ideas.	Consistently uses reasons and evidence that logically support ideas.
5. Writing: Grammar and mechanics. 5 %	Numerous errors in grammar, spelling, and punctuation.	Partially free of errors in grammar, spelling, and punctuation.	Mostly free of errors in grammar, spelling, and punctuation.	Completely free of errors in grammar, spelling, and punctuation.