Project

Topic Selection: USPS- Mail delivery and customer service Issue

1.

Select a specific organization of interest to your team and identify a quality management related problem(s)

in the firm. Examples may be poor quality levels, high cost of quality, poor product or service design, high

levels of internal or external failures, and so on. Feel free to add to this list if you need to.

2.

Your team is taking on the role as a quality management consultant firm and the executives of your chosen

organization have asked you to submit a recommended direction to implement a quality management

initiative to address the quality management related problem(s) you identified above (e.g., Six Sigma, lean

principles, TQM, SPC, balanced scorecard, etc.).

All sources must be in two place: They need to be identified in the References section and must also have a

corresponding citation in the body of the paper.

To access and use EBSCOhost for your research, use this link:

http://proxy.devry.edu/login?url=http://search.ebscohost.com/login.aspx?authtype=ip&custid=ns123107

Please note: Articles found online (consulting company websites, Internet magazines, or other blogs) will not be

considered acceptable scholarly resources. Conduct your research through a library where you can be assured that the sources are of scholarly quality. For example, please do not use Wikipedia!

Paper Format

All papers should be single sided, double spaced, and written in 12-point Times New Roman font.

Follow APA style for general format and citations.

The language should be clear, concise, and precise.

The tone should be professional, consistent, and not filled with jargon.

5 page

My topic for project:

This criterion is linked to a Learning Outcome Problem Statement

Identify and clearly state the problem (the quality management issues that you have selected to research). Must be: Focussed Have Structure Significance Be sure to use and demonstrate course ideas and concepts

This criterion is linked to a Learning Outcome Analysis Explore the problem in depth and with scholarly rigor.AND be sure to use and Demonstrate course ideas, concepts an methods...

This criterion is linked to a Learning Outcome Recommendation It is most important that you use course ideas and concepts in this section Identify the quality management initiative and recommended direction that you have chosen. Explain its relevance and significance in how it will address the quality management issue(s) and reason(s) that you identified in the problem statement area. Citations are a must!