Assignment 8

Course: Operational Excellence

Week 8 Assignment

Information Systems for Business and Beyond Questions:

· Chapter 8- study questions 1-10, Exercise 1, 2, & 3

Midterm Exam

Please select a topic from the below list and create a one-page essay answering the question noted below.    

· Define the IT organizational structure and how the IT organizational structure impacts culture and change management practices.  Additionally, how does the organizational structure impact competitive advantage?

· How do you define operational excellence?  What factors are involved in achieving operational excellence?  Who (within an organization) is responsible for operational excellence and why is this important?

Discussion 8

This week we discuss some key terms in business.  Please define what a business process is and note the tools of documentation within business processes and why they are important to understand.