Observation paper
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Week8.pptxInfluencer Change Management Week 8a
OIS 5000
Process & Project Management Operations and Information Systems
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E = Q x A
Quality of the Solution
Acceptance of the Solution
Effectiveness of the Change
Based on extensive research conducted by General Electric, 100% of all changes evaluated as “successful” had a good solution and approach. Over 98% of all changes evaluated as “Unsuccessful” also had a good solution, but lacked a good change acceptance. Unless both Quality of the solution (Q) and Acceptance of the solution are successful (A), the change effort will not be effective.
The Change Management Formula
LEAN
Influencer
What is Influence?
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If you want to influence a persistent problem, you’ll need to draw on many sources of influence.
Those who use four or more sources of influence to change personal habits are four times more likely to succeed.
Those who use four or more sources of influence to influence organizational change are ten times more likely to succeed.
Making Change Inevitable
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Model Overview
Define Clear Results
What is an effective result?
Find Vital Behaviors
Focusing on Behaviors
3 Strategies for Vital Behaviors
Make Sure You Find Actual BEHAVIORS
Is it Vital?
Finding the Vital Behaviors
Diagnose Causes of Current Behaviors
Analyze More than One Cause
Analysis Before Solutions
Understand BOTH Motivation and Ability
More than just motivation
What is Personal Motivation?
Personal Ability
Social Motivation
Social Ability
Structural Motivation
Structural Ability
Understanding Current Behaviors through Six-Sources
Influencer
Source 1: Personal Motivation
Source 2: Personal Ability
Source 1 –Personal Motivation
Making the Undesirable Desirable
Allowing Self Discovery
Creating Personal Experiences
Creating Vicarious Experiences
Source 2 – Personal Ability
Surpassing Your Limits
Influencer
Source 3: Social Motivation
Source 4: Social Ability
Source 3 & 4 – Social Motivation and Ability
Harnessing Peer Pressure and Finding Strength in Numbers
Creating an Environment for New Behavior
Understand the Players
Finding Others who make a Difference
Leverage Those People who can Enable
Influencer
Source 5: Structural Motivation
Source 6: Structural Ability
Source 5- Structural Motivation
Non-Human Motivation
Strategies for Structural Motivation
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Source 6 – Structural Ability
Changing the Environment
Strategy for Structural Ability
Strategy for Structural Ability
Strategy for Structural Ability
Becoming an Influencer
Making Change Inevitable
Common Mistakes
