principal 2

Journal Entry #4

What principle did you select?

I decided to select principle 3 of part 3, “If you are wrong,... ...admit it quickly and

emphatically.”

Who did you interact with?

For this assignment I interacted with one of our suppliers at work

What was the context?

I had written an email to the supplier requesting him to supplies us with some products that we

had run out at work and I made a mistake and indicated the wrong quantity.

What did you expect?

I expected that this mistake will bring problems with my superiors because it was to result in less

products being supplied

What happened?

I did not realize at the time that I had made a mistake and later on when he emailed us back

saying that they had shipped the products I noted that the quantity indicated was not correct. I

immediately checked the email that I had sent and realized that I was the one who had made a

mistake. I quickly called him and admitted my mistake and requested him to do another

shipment. He however told me there will be additional charges, which I later told my boss who

told me that mistakes do happen and it was not a big deal but asked me to be careful next time.

How did it make you feel?

I felt bad that I had made such a mistake and it had cost the organization additional money to

ship the additional products but I was happy that both the supplier and my boss had understood it

and they were not so much angry about it.

What did you learn?

I learnt that admitting a mistake and quickly acting to resolve it will make it easier than ignoring

it and waiting for it to be noticed because it will end up becoming bigger and bigger.

What surprised you?

I was surprised at the reaction of my boss that it was not a big deal although it had cost the

organization additional funds. I think my honest and quick response helped lessen the gravity of

my mistake.

How can you apply this going forward?

I will be admitting my mistake anytime it happens because I realized that owning a mistake helps

in the process of solving by making it much easier for other to help to solve it.