Business Intelligence - End-of-Chapter questions

Chapter 12

Discussion Question #1

Chatbots are inferior to chatting because they can't process complex conversations better, such as live chats. They cannot engage in creative and critical thinking before replying to complex questions. Arguably, chatbots are superior when used for chatting because they are always active hence interact with clients regularly by replying to frequently asked questions.

Discussion Question #2

It supports decision-making.

It facilitates shopping.

It's used for image and text recognition.

It's used for offering financial and superb customer service and carrying market research.

It increased the capability and quality of captured knowledge.

The ability to communicate in different languages.

Discussion Questions #3

A service known as Macy's On Call helps customers navigate its physical store while shopping. The app uses location-based software to understand where the customers are located in the store. Customers can use smartphones to ask questions concerning services and products in the store and get customized feedback from the chatbot. Watson can assist physicians in making a diagnosis fast and recommend the best treatment. The medical advisor can assess images quickly and look for issues the physicians might miss. Deep Thunder will offer accurate weather-forecasting services.

Exercise #1

The Facebook chatbot has a communication response system that permits a person to video chat on Facebook Messenger, guaranteeing real-time and live interaction. WeChat chatbot offers a more inclusive messaging platform that enables a person to send messages and carry out other business transactions. WeChat has more functionalities than Facebook.

Exercise #12

Companion chatbot is explicitly designed for patients who have dementia that includes prominent features like remainder, memory bank, face recognition, voice-to-text conversion, location detection, and geo-fence. Geo-fence automatically triggers a message to the family member registered in the chatbot each time a patient goes out of bound. The family member's statement consists of a link pointing to the patient's precise location on the longitudes and latitudes. Location detection helps the patient receive his place with the assistance of a dynamic marker pointing towards the patient's home position. Face recognition is an extra backup feature helpful when the chatbot fails to identify the speech because of cracked voice and external noise. Memory bank serves as a repository that stores links and images helpful in assisting a patient remember the past. Remainder repeatedly reminds a patient about the illness.

Exercise #16

Singapore partnered with Microsoft to advance modern digital government service through chatbots, which will enable conversation. People will not have to queue for assistance but will have the intelligence to data and respond to people in real-time and personalize. The technology will be used to help with transactions or queries. Phase One will involve chatbots drawing from numerous databases to reply to simple factual questions from people on designated public services. Chatbots will increase their capacity to assist people in Phase Two to complete simple transactions and tasks within government websites.

Chapter 13

Discussion Question #1

IoT is a network of linked computing devices including numerous manners of objects like digital machines. Simultaneously, the Internet is the vast global area network that connects computer systems in the world.

Discussion Question #2

The autonomous vehicle can decrease motor vehicle fatalities by 90 percent, saving countless lives and saving great money in healthcare costs. Autonomous cars will lead to economic shifts, with jobs presently held by human workers, such as transit and taxi drivers, being replaced because they can operate independently. Autonomous vehicles will lead to industrial changes, with farming and mining industries adopting them because of their affordability. They can function on private roads where the chances of accidents are reduced. Automatic vehicles will have benefits such as reducing emissions of carbon dioxide and reducing labor costs.

Discussion Question #3

The device cannot only meet household needs but also anticipates them. The AI-based smart home will, in the feature, have a coordinated and intelligent ecosystem of bots that will perform and manage household chores and might be emotionally linked to people (Ramesh Sharda, 2019). Smart homes will further have intelligent robots that can teach kids various skills, assist in tending to disabled people and serve snacks.

Discussion Question #4

IoT gathers more data about people from more data sources compared to other technologies. They include all the customer does and data from smart homes and wearables. IoT further offers information on changes in consumer behavior and preferences.

Exercise #3

AT&T is an American-based multinational corporation based in Dallas, Texas. AT&T is evolving plans to links the city efficiently with people. It includes mobile apps which can offer latest traffic update and WiFi connections at bus stations. AT&T is exploring ways to monitor buildings, bridges, and roads remotely. The aim is to detect repairs and attend to them before they turn into significant issues. AT&T is developing technology that can overcome air, waste, water, and energy challenges. AT&T is creating strategies that will make cities more resilient and safer.

Exercise #4

IoT data personalizes and improves Customer Relationship Management and marketing. Data collected by IoT technologies assist businesses in developing improved customer-engagement tactics. Usage data and geolocation inform marketers where more potential consumers might be located and how they use a service or product. The information is helpful in marketing campaign messaging and targeting. The sales team will be able to engage and connect with customers more effectively. B2B businesses can use customer data to predict interactions with prospects.

Exercise #6

Sophia has a human-like appearance and a complex capacity to express emotions. She can exhibit several emotional states and see emotional expressions on peoples' faces. Sophia has simulations of all significant muscles initially, which allows her to generate expressions of frustration, sorrow, contemplation, confusion, curiosity, grief, and joy (Chung, 2018). Sophia is developed with the latest advances in material technology, making it appear more realistic, more supple, and appear softer.

References Chung, S. (2018, November 2). Meet Sophia: The robot who laughs, smiles and frowsn just like us. CNN. Ramesh Sharda, D. D. (2019). ANALYTICS, DATA SCIENCE, & ARTIFICIAL INTELLIGENCE: SYSTEMS FOR DECISION SUPPORT (11th ed.). Hoboken: Pearson.