PowerPoint: Sleep Tight Inn

Running Head: SYSTEM OVERHAUL 1

SYSTEM OVERHAUL 2

Week 6 Homework

Sean Hall

Prepared for: Dr. Nicole Runyon

Park University

7/18/19

6. Mr. Jones would like to overhaul the selection system. He would like you to select one of the following jobs at the resort: housekeeper, front office customer service representative, or front office supervisor. Once you have selected a job, develop a sample ability test for the position that you have chosen.

One of the major problems that Jones has encountered is a lack of human resource practices. Human resource practices main involve the evaluation system. Most of the human resource issues were dealt with by the employment department that constituted the employment supervisor and the secretary. Poor allocation of the employee was also a major problem facing the organization, (Noe, et al., 2017). The company had 300 full-time staffs and 100 seasonal workers in different job categories. To solve this, the company must have a human resource team that is responsible for dealing with employment issues. The company should also develop policies.

The human resource team should be aware of federal employment laws. The human resource team will develop roles in the organization, (Boxall & Purcell, 2016). Depending on the size of the company it can have one person as the human resource manager or a team in this case however since we are dealing with more than 300 employees it is important to have a team, (Legge, 2015).

Recommendation

• Development of human resource policies. Policies are used as a guideline by managers as well as supervisors when managing employees.

• Equal opportunities policies should be developed to avoid discrimination

• A human resource team should be established

• The human resource team should come up with a hiring or recruitment procedure that is not biased.

• Human resource practices should be implemented in the organization.

Housekeeping

Housekeeping can be employed in hotels or private homes. A sample ability test for the position involves the duties as well as the responsibilities. We want to hire a housekeeper to join our cleaning team. One of your major responsibility is to clean the room, dispose of trash, to change beds, cleaning common areas, and keeping the maintenance department aware of any issue. You should have an eye for cleanliness. Moreover, you should be able to lift at least 25 pounds.

House keeper responsibility.

Dispose of and collect trash. Sweep, mob, scrub, and polish the floor. Vacuum clean rugs, carpets, and draperies. Polish and dust fittings and furniture. Clean metal fixtures Wash mirrors, washrooms, showers, and tubs. Wipe down or clean glass surface. Change beddings and make the beds as required. Tidy the room, (Arthur, 2017). Clean windows. Separate clothes, clean them, and load to the washing machine. Observe and report damaged property: Press and Iron linen and clothing. Fold clean clothes.

I am maintaining all cleaning materials and equipment in sanitary and safe working condition. Reporting and monitoring necessary replacements as well as repairs. Report any safety hazard or maintenance issue. Restock and organize cart. Follow company security and safety procedures. Replace laundry bags. Respond to the request of the client. I am restocking cleaning supplies like shampoos, soaps, mini bar, and drinking glasses. Follow the company’s policies on storing dirty laundry.

Knowledge and skills.

The minimum qualification a housekeeper is a high school diploma. He or she should be knowledgeable about sanitation and cleaning techniques, products as well as methods. He or she should know about cleaning sensitive materials or equipment. He or she should have physical stamina and mobility, including the ability to bend for a long time, kneel, and reach. Also, He or she should have the ability to push, pull, and lift required loads. Work well under minimal supervision, (Armstrong, 2016). Ability to manage your time effectively. He or she should be hardworking — the ability to interact positively with hotel guests and maintain a professional appearance.

Key competence

You should pay attention to the details. You should be reliable and have good listening skills. You should be good at planning and organizing. Honesty, integrity, and team work.

Reference

Armstrong, M. (2016). A handbook of human resource management practice. Kogan Page Publishers.

Arthur, J. B. (2017). Effects of human resource systems on manufacturing performance and turnover. Academy of Management journal, 37(3), 670-687.

Boxall, P., & Purcell, J. (2016). Strategy and human resource management. Macmillan International Higher Education.

Legge, K. (2015). What is human resource management? In Human resource management (pp. 62-95). Palgrave, London.

Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017). Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education.