BUS4101 Week 5 Project

Page 1 of 1 BUS4101 Quality Management

© 2013 South University

Elements of Quality Culture

You may use the following elements to evaluate whether or not an organization nourishes a quality culture:

• Business Environment Is the environment of the organization oriented to change and quality improvement? For example, an organization having a quality culture will have a business environment that naturally emphasizes continuous improvement of processes, has a healthy workplace, focuses on customer satisfaction, and aims at growing as a profitable company.

• Organizational Values Does the organization have quality-oriented values, ethics, and responsibilities? For example, all employees of an organization having a quality culture will demonstrate an understanding of the organization’s quality goals and values and work together to achieve them. Their attitude and behavior will be attuned to the fact that what is good for the customers is good for the organization and its employees.

• Cultural Role Models Does the organization have cultural role models who uphold the organizational values? For example, in an organization having a quality culture, the managers and leaders would be committed to the quality standards. The employees of the organization may look up to these managers and leaders, find the right direction toward quality, and get motivated to participate in the organization’s quality drive.

• Organizational Customs Is the organizational custom, including factors such as a dress code, employee interactions, and peer relations, conducive to quality improvement? For example, an important part of quality culture is to have well-groomed and well-behaved employees and a professional ambience.

• Cultural Transmitters Does the organization have the right people and mechanism to transmit the organizational culture from one generation of employees to another? For example, an organization having a quality culture would make sure it has appropriate and documented standards and guidelines that lead to continual development of quality. In addition, it must also have a system that trains and creates people who act as cultural transmitters.