BUS4101 Week 5 Project

Page 1 of 1 BUS4101 Quality Management

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Quality Culture and Management

The following are some guidelines that would help the management understand its role in forming, maintaining, and improving a quality culture:

• Understand It is imperative for the management to understand how the culture of an organization affects the quality of its products and services and how a quality culture may incorporate social responsibility as well as ethical behavior. This understanding helps devise appropriate ways of regulating the quality of cultural areas such as communication, interpersonal relations, methods of handling conflict, problem solving, and customer focus.

• Demonstrate A manager needs to demonstrate organizational values such as trust, integrity, and responsibility in every action, intention, and word. This demonstration helps other employees understand and emulate ethical behavior, make ethical decisions, and realize the importance of ethical behavior when working with customers or providing services for the organization.

• Create and Implement The manager’s role in creating a quality culture begins by establishing policies and procedures to promote and maintain a quality culture. These policies and procedures establish a direction, not only for employees, but also for the organization. Similarly, managers need to create and implement a code of conduct for the organization. This code should be part of employee orientation training, so every employee understands the expectations of the organization.