BUS4101 Week 5 Project

Building A Quality Culture

Quality Culture and Management

The management of an organization holds the greatest responsibility in forming, maintaining, and

improving a quality culture.  The following are some tasks that management should perform in order to

ful�ll its role in forming, maintaining, and improving a quality culture:

Understand

It is imperative for the management to understand how the culture of an organization affects the

quality of its products and services, and how a quality culture may incorporate social

responsibility as well as ethical behavior. This understanding helps devise appropriate ways of

regulating the quality of cultural areas such as communication, interpersonal relations, methods

of handling con�ict, problem solving, and customer focus.

Demonstrate

A manager needs to demonstrate organizational values such as trust, integrity, and responsibility

in every action, intention, and word. This demonstration helps other employees understand and

emulate ethical behavior, make ethical decisions, and realize the importance of ethical behavior

when working with customers or providing services for the organization.

Create and Implement

The manager’s role in creating a quality culture begins by establishing policies and procedures to

promote and maintain a quality culture. These policies and procedures establish a direction, not only for employees, but also for the organization. Similarly, managers need to create and

implement a code of conduct for the organization. This code should be part of employee

orientation training, so every employee understands the expectations of the organization.

As a quality management professional, you might have the capability to devise effective quality

strategies, �nd ways of smoothly executing them, and know how to form the most appropriate

partnerships and alliances. However, in real life, you will �nd all these and more are possible only in an organization that nurtures a culture of quality.  See the Supplemental Media entitled “Quality Culture

Dimensions” in order to review some of the things that management will need to oversee as it attempt

to establish or strengthen a quality culture. 

Additional Materials

Quality Culture Dimensions 

(media/week2/SUO_BUS4101%20W2%20L3%20Qualty%20Culture%20Dimensions.pdf?

_&d2lSessionVal=83vkmmrsczcH8ATfvgTLx0emF&ou=90832)

View a PDF transcript of Quality Culture And Management (media/transcripts/SU_BUS4101_W2_L4_G1.pdf?

_&d2lSessionVal=83vkmmrsczcH8ATfvgTLx0emF&ou=90832)

View a PDF transcript of Elements of Quality Culture

(media/transcripts/SU_BUS4101_W2_L4_G2.pdf?

_&d2lSessionVal=83vkmmrsczcH8ATfvgTLx0emF&ou=90832)

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