Week 5,6 Discussion 1 & 2

Week 5 - Discussion Forum 1

Required Resources

Text

Collier, D. A, & Evans, J. R. (2019). Operations and supply chain management. Cengage Learning.

· Chapter 5: Goods and Service Design

· Sections 5.0–5.5

· Chapter 6: Supply Chain Design

· Sections 6.0–6.2, 6.5

· Chapter 8: Facility and Work Design

· Sections 8.0, 8.2–8.4

Article

Reddy, C. (n.d.) Virtual teams: Meaning, types, advantages & disadvantages (Links to an external site.). https://content.wisestep.com/virtual-teams-meaning-types-advantages-disadvantages/

· This article provides information about the different types and meanings of virtual teams, and it will assist you in your Virtual Teams assignment this week. Accessibility Statement does not exist. Privacy Policy does not exist.

Multimedia

Cringely, R. X., Lucas, H. C., Jr. (Writers), & Batavick, F. (Writer, Director, & Producer). (2008). The transformation age: Surviving a technology revolution with Robert X. Cringely [Streaming video]. Films On Demand database

· The full version of this video is available through the Films On Demand database in the Ashford University Library. This video provides information about the impact of a technology revolution in the supply chain and will assist you in your The Voice of the Customer discussion forum this week. This video has closed captioning and a transcript. Accessibility Statement does not exist. Privacy Policy (Links to an external site.)

 

Recommended Resources

Book

Beach, R. B. (2019). The virtual divide: Tackling your challenges of leading in a virtual world. Virtual Publishing.

· The full-text version of this book is available for purchase outside of Ashford University.  This book was created by an Ashford University faculty member, and it can be purchased outside of the classroom. This book provides management methods to lead virtual teams and may assist you in your Virtual Teams assignment this week.

Articles

de Matta, R., & Miller, T. (2018). A strategic manufacturing capacity and supply chain network design contingency planning approach. 2018 IEEE Technology and Engineering Management Conference, 1–6. https://doi.org/10.1109/TEMSCON.2018.8488401

· The full-text version of this article is available through the EBSCOhost database in the Ashford University Library. This article provides information about supply chain design and may assist you in your Supply Chain Design discussion forum this week

Tompkins, J., Tyndall, G., & Bonebrake, V. (2014). Parting the ways for supply chain excellence. Industrial Engineer: IE, 46(5), 34–39. https://www.iise.org/IndustrialEngineer/

· The full-text version of this article is available through the EBSCOhost database in the Ashford University Library. This article provides information about the strategy and operations of supply chain segmentation. What is it? Why do it? How do we achieve it? Not only is this a timely topic, but it is a leading strategy in the new world of multichannel operations. The expansion of online ordering, the need for different and multiple ways to deliver orders, and the growth of product categories with global sourcing have combined to make segmentation an important operations strategy to consider. This article may assist you in your Supply Chain Design discussion forum this week.

INSTRUCTION:

Prior to beginning work on this discussion forum,

· Read sections 5.0-5.3 in Chapter 5 of the required textbook, Operations and Supply Chain Management.

· Watch The Transformation Age: Surviving a Technology Revolution with Robert X. Cringely.

Consumers provide a lot of free information via technology in the form of blogs, discussion groups, website product reviews, webpage clicks, and so on. Companies can leverage this information by carefully monitoring comments about their products, as well as their competitors’ products.

Explain the influence of technology on the five elements of a service-delivery system (e.g., the voice of the customer, etc.).

Your initial response should be a minimum of 200 words. Graduate school students learn to assess the perspectives of several scholars. Support your response with at least one scholarly or credible source in addition to the text.