Read the two files then write two pages
Raoof.
Week5-1.pptxProfessional identity - 2
Ian Maclean
Canberra Business School
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
I would like to acknowledge the Ngunnawal people who are the traditional custodians of this land on which we are meeting and pay respect to the Elders of the Ngunnawal Nation both past and present. I extend this respect to all Aboriginal and Torres Strait Islander peoples in attendance today.
1
Agenda
Announcements
Professional identity – using the social media platform LinkedIn
Professional identity – 1 (continued) - dealing with clients, colleagues and supervisors - work/life balance
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
2
1. announcements
Week 6
Week 7
English for Uni (Week 8)
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Workshops will be re-arranged to give you an opportunity to ask questions re CBA and the hydrotherapy pool
CBA
Attend the PE (Commerce) workshop at 9:30am in 7B6
Hydrotherapy pool
Attend the PE (Business) workshop at 2:30pm in 2B4
Other projects
Attend either of the PE (Business) workshops at 2:30pm in 2A12 or 4:30pm in 2A4
1. Week 6
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
CBA speaker tbc
Hydrotherapy pool speaker – Ms Rebecca Davey, CEO Arthritis ACT
4
Go to Workshop 1 or 3 and decide what information you need to progress your project
1. Week 6
Information sessions re projects will be for one hour of the workshop
Presentations will proceed as scheduled
Teams doing either project should meet during the week to prepare questions which will be useful for your team’s project
Other projects
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Hydrotherapy pool information session commences at 2:30pm in 2B4
CBA information session in 7B6 commencing at either 9:30am or 10:30am (tbc)
5
Dr David Jukes, Business Development Manager (ACT and Tasmania), CPA Australia
Mr Steve Kierath, Australian Human Resources Institute
Week 7
How professional societies can assist you:
As a student
In entering your chosen profession
Throughout your career
Speakers
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
6
where? - on campus, run by UC’s Study Skills Centre
when? - 23-27 September 2019 (Week 8)
cost? – nil
interested? – email: [email protected]
Do you want to improve your ability to:
read and write academic text?
paraphrase without plagiarising?
discuss things in tutorials/workshops?
give better presentations?
English for Uni course (Week 8)
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Highly recommended
Study Skills is delivering a free, five-day English for Uni course from 23 to 27 September. The course is designed to help students develop their English language skills, with a focus on academic reading and writing, paraphrasing and academic integrity, tutorial discussion and academic presentation skills. Students can register their interest by emailing [email protected].
7
Professional Identity using linkedIn
Ms Alice Li, Faculty of Business, Government & Law
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Professional identity – 1 (continued)
Personal attributes of professionals (last week)
Dealing with clients, colleagues and supervisors
Work/life balance
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
In ordinary circumstances, dealing with clients involves the personal attributes of professionals as described in the previous lecture (slide 12) and as in the next slide…
Dealing with clients, colleagues and supervisors
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Look the part
Confident, not cocky
Reliability
Competence
Ethics
Maintaining your poise
Phone etiquette
Written correspondence
Accountability
Personal attributes of professionals
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
11
However, there will be times in your career when difficult issues will arise…..
Professional societies usually provide guidance on dealing with clients, especially in relation to ethical issues
Dealing with clients, colleagues and supervisors
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
“Guidance” is not a direction, nor is it necessarily saying “if you don’t follow, we’ll kick you out”.
12
Principles (CPA Australia)
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Avoid conflicts of interest
Maintain your client's confidentiality, unless the law says not
Do not contribute to the commission of unlawful acts
Ensure your client is well informed; give comprehensive advice.
Ensure your client understands the advice, and has capacity to act
Be respectful. With older clients, beware of assuming that, because the client is frail, they are incapable of making a valid decision.
Your client's best interests come first
13
Rule No.1
Do not break the law!
Dealing with clients, colleagues and supervisors
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
15
Q: What if you discover that your client or employer is doing something illegal, or is not complying with some legal obligation?
A: (Advice from CPA Australia)
Explain the potential illegality of what they are doing and ask them to stop
Suggest alternative, legal ways of achieving the client’s/employer’s objectives if you can
Disclose the activity if there is a legal obligation to do so (eg child/elder abuse, money laundering)
If the client/employer does not change the suspect behaviour, resign from the engagement or employment
If disclosure is not mandatory, consider whether, in your professional assessment, disclosure is warranted in the public interest. If yes, seek legal advice before proceeding.
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
This kind of advice is available from most professional societies.
Possible case studies, (depending on time)
Not long after the sharemarket crash in 1987, where sharemarkets around the world fell by up to 45% in a few days, two accountants were approached to undertake a special accounting assignment for Alan Bond, then one of the richest people in Australia. The fee was around $70,000 for one weekend’s work. That was about 3 times the average annual earnings at the time. But there was a requirement of absolute confidentiality. The accountants accepted the assignment. Once they started, they were given access to the true story of Alan Bond’s financial empire. It was on the verge of collapse. The question the accountants were asked was “Is there any way out?” Their answer: “None that we are aware of”. Bond had in fact been on the verge of collapse for many years, and had always managed to rescue himself by negotiating ever larger deals. Their were many instances of improper dealing. There was also a major risk that Bond would hide his empire’s funds and then declare himself bankrupt.
Should the accountants disclose?
Bond was arrested, charged and ultimately spent several yerrrs in gaol.
16
Respect others and yourself
Don’t put down other professionals who disagree with you, and don’t let yourself be intimidated by a forcefully expressed opinion contrary to yours
Be aware
of your social environment, especially in public or with clients
Communicate effectively
Speak calmly and listen carefully and without interrupting
Take good care of yourself
Stressed people make poorer decisions
Be responsible
“the standard you walk past is the standard you accept” – fmr Chief of Army
Colleagues - British Medical Association
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Source: Adapted from https://www.bma.org.uk/connecting-doctors/bmaspace/f/21/t/564
The reason I have quoted the British Medical Association advice is that there really is a lot at stake when doctors disagree, perhaps the life of the patient! So we should expect that the BMA has put a lot of effort into these simple suggestions
For the comment on 4. see: https://hbr.org/2017/08/stress-leads-to-bad-decisions-heres-how-to-avoid-them. Stressed people identify fewer options for action, typically only binary, whereas other, subtler options may be available.
The final quote is from Lt General Morrison, former Chief of Army
17
The principles for colleagues also apply
You should try to ensure that the tasks assigned to you are of specified cost, time and quality
seek clarification if unsure
Different supervisors may have different work styles from you. This can be confusing, but it can also be beneficial for the team or section
Many leaders like to project a charming, ‘nice guy’ image, but ensure their deputy is a strict rule-enforcer
supervisors
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
Hofstede’s study of work practices in different cultures
In Australia, the gap between boss and supervisee is the lowest of 40 countries studied
In Singapore, supervisees will do what their boss says, even if they know it is wrong
The risk to good management is not seeking the views of those below who have greater understanding
Australian supervisees are much more likely to tell the boss he/she is wrong. The risk is that bosses will seek the views of those below them when that is not necessary
Supervisors (bosses)
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 5
End of lecture
Professional Evidence (Business) and Professional Evidence (Commerce)
2019 Semester 2 Week 1
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