BUS4101 Week 4 Discussion

Communicating Changes Keeping People In The Dark Is Not A Strategy

To understand how to deal with resistance, imagine that you have recommended a chance to the organization’s delivery processes, utilizing much more automation than has been used in the past. This change would reduce the extent of the work done by the employees in the delivery department. You are expecting a strong resistance, which might impact the execution of the strategies. The resistance from the employees in the deliver department may rise from their feelings of discomfort or worry, and, therefore, you may not be able to achieve the desired results from the process changes. Therefore, it is critical for you to address their concerns before executing the process change strategies.

Instead of sending a message to the impacted employees, you might arrange a meeting in which all involved parties receive the same information at the same time. By doing this, you can avoid any misunderstandings and be on the same page in order to make the transition easier. In addition, it is important to remember that business ethics demand that you to be honest with your employees regarding how organizational change might affect them. Not informing them of the changes is only a temporary solution, and may lead to larger problems than those experienced when informing them in advance of the changes. © 2017 South University