BUS4101 WK4 Project

Problem Solving Examples PDCA Cycle An example of the use of the PDCA Cycle is a company that uses the PDCA cycle to understand why its sales team failed to meet its sales targets. Once the company identifies the source of the issue, it can design appropriate solutions that would help to meet the sales targets in the future. If sales targets continued to be missed, then additional cycles through the Cycle would be needed. Flowchart An example of the use of a flowchart is a company that notices a particular part in its manufacturing process is taking more time than usual. The company management arranges a brainstorming session to discuss that part of the process. Management uses a flowchart to understand each step and activity in the process part, and realizes that the delay is being caused by some supplies being located on a different floor from where the work is being performed. By moving the cabinet containing screws near to the workers, they will save time wasted in getting them delivered from the other floor. This simple solution could bring the process time back into alignment with what the organization needs it to be. Survey An example of the use of a survey is a company that conducts an internal survey to gather employee feedback on the effectiveness of a new process. The same company can use an external survey to gather customer feedback on the effectiveness of the new product that is produced by that process. By comparing the results of the surveys, the company may come to realize why the product isn’t selling as quickly as it was predicted to sell, and may be able to pinpoint the source of the issue with the product from the feedback gained from the employees. © 2017 South University