Week 4 Project

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Enterprise Portals—Part 2

Government-to-citizen applications: Help citizens �nd critical information, collaborate with city of�cials, and maximize existing technology investments. Federal, state, and local governments and agencies need to make critical data available to their constituents anytime and from anywhere. Large amounts of information, proprietary legacy systems, and budgetary shortfalls have made this task a challenge. As a result, agencies are deploying service-oriented applications.

Process applications: Are likely to return a higher ROI than portal experiences that only present information. These applications typically provide information to users at key decision points within a process.

Store applications: Assist retailers, their employees, suppliers, and customers in the sales process. Retailers rely on IT to reduce the operating costs of stores, empower store managers and sales associates with the right information, and provide better customer service. Retailers deploy service-oriented applications to combine data and functionality from many existing systems with new services to meet the needs of store managers, sales associates, suppliers, and corporate of�ce employees.

Sales support applications: Delivers popular applications through a portal. Rather than just Web enabling a CRM system, most sales support applications combine reports from multiple systems measuring customer satisfaction, sales performance, and inventory.