week 4 ass 1

Customer Service

Refer to the top assignment listed by the letter of your last name found below. Assume you are working on a project to improve customer service. Create a Pareto chart based on the information in the assigned option. Use the Pareto chart template (available in the online classroom) or use Excel to produce a  Pareto chart  Download Pareto chart that looks like the Pareto chart in Chapter 8 of the course textbook. Include three detailed actions to take to address the customer complaints.

 

Group 1 - Last names beginning with A - F:

Customer Complaint	Frequency/Week
Customer is on hold too long	41
An appointment is not available within 48 hours	35
Wait time in the exam room exceeds 20 minutes	98
Co-pay amount is incorrectly calculated by staff	75

The assignment

· Includes the Pareto chart with title, X and Y-axis labels, and the line chart to show cumulative percentage. A sample Pareto chart you may use is available in the online classroom.

· Includes three detailed actions to take to address the customer complaints and includes the rationale for the priority of the actions.

· Must be two double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the  Writing CenterLinks to an external site. .